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LTS Remote Services

Helping you prepare for remote solutions

Whether you are working from home, attending class off-campus, or just want to know what remote work options are available, LTS can help make sure you have the best technology solutions. We have gathered the most relevant content for UWEC remote staff, faculty and students into one place so you can start preparing for a remote work/class environment.

LTS Help Desk Hours
Open Now
LTS Help Desk - Spring Term Hours
Monday
  1. 7:30 a.m. – 10 p.m.
Tuesday
  1. 7:30 a.m. – 10 p.m.
Wednesday
  1. 7:30 a.m. – 10 p.m.
Thursday
  1. 7:30 a.m. – 10 p.m.
Friday
  1. 7:30 a.m. – 5 p.m.
Saturday
  1. CLOSED
Sunday
  1. 11 a.m. – 10 p.m.
Effective from Monday, March 30, 2020 until Friday, May 15, 2020
LTS Help Desk - Spring Finals Week
Monday
  1. 7:30 a.m. – 10 p.m.
Tuesday
  1. 7:30 a.m. – 10 p.m.
Wednesday
  1. 7:30 a.m. – 10 p.m.
Thursday
  1. 7:30 a.m. – 10 p.m.
Friday
  1. 7:30 a.m. – 5 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, May 18, 2020 until Friday, May 22, 2020
LTS Help Desk - Memorial Day Holiday
Monday
  1. CLOSED
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 8 p.m.
Thursday
  1. 7:30 a.m. – 8 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, May 25, 2020 until Friday, May 29, 2020
LTS Help Desk - 3-Week Summer
Monday
  1. 7:30 a.m. – 8 p.m.
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 8 p.m.
Thursday
  1. 7:30 a.m. – 8 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Tuesday, May 26, 2020 until Friday, June 12, 2020
LTS Help Desk - 8-week Summer Hours
Monday
  1. 7:30 a.m. – 8 p.m.
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 8 p.m.
Thursday
  1. 7:30 a.m. – 8 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, June 15, 2020 until Friday, Aug. 7, 2020
LTS Help Desk - August Hours
Monday
  1. 7:30 a.m. – 4:30 p.m.
Tuesday
  1. 7:30 a.m. – 4:30 p.m.
Wednesday
  1. 7:30 a.m. – 4:30 p.m.
Thursday
  1. 7:30 a.m. – 4:30 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, Aug. 10, 2020 until Tuesday, Sept. 1, 2020
LTS Help Desk - Fall Term Hours
Monday
  1. 7:30 a.m. – 10 p.m.
Tuesday
  1. 7:30 a.m. – 10 p.m.
Wednesday
  1. 7:30 a.m. – 10 p.m.
Thursday
  1. 7:30 a.m. – 10 p.m.
Friday
  1. 7:30 a.m. – 5 p.m.
Saturday
  1. CLOSED
Sunday
  1. Noon – 10 p.m.
Effective from Wednesday, Sept. 2, 2020 until Monday, Dec. 14, 2020

At-Home Computer Resource Requests

Information for faculty/staff

LTS continues to work on securing the resources to help employees work remotely. Employees who can are encouraged to bring their computer equipment from their office home. A timeframe has not yet been established for when additional laptop resources will become available.

All employees who have, or will be taking, computer equipment home or want to be put on the list for a laptop must do the following:

  1. Complete an Emergency Telecommuting Request eForm
  2. Fill out the Emergency At-Home Computer Resource Request eForm

If you need help disconnecting and labeling your office equipment, or need additional video cables, adapters, keyboards, mice, or network cables up to 50' to bring home, contact the LTS Help Desk at helpdesk@uwec.edu or call 715-836-5711.


Printers, Scanners, Headsets, and Other Peripherals

Information for faculty/staff

Printers and Scanners

Faculty and staff are allowed to bring printers and scanners home that were directly connected to their work computer and will continue to be used in conjunction with that work computer. All other printers need to remain on campus. You are strongly encouraged to modify your workflow to reduce the need for printing where possible. LTS can provide remote assistance with connecting a printer or scanner you already have at home to your work computer at home, as this may require administrator rights to install. Mac computers should not require admin rights to add printers. Contact the LTS Help Desk at helpdesk@uwec.edu or call 715-836-5711 for assistance.

Printer Supplies

Ink and toner supplies for university-owned printers ONLY are still required to be purchased through the mandatory vendors within the Shop@UW portal. Any orders must be delivered to a UWEC address at this time. Staples is the provider for new ink and toner purchases. Buy On Purpose is the vendor for refurbished. Purchase of supplies for personally owned printers is not allowed and will NOT be reimbursed. Please contact purchasing@uwec.edu with any purchasing questions.

Printing Services

Printing services are still available, and the print office is still providing delivery services on campus.  If you are unable to come to campus, the print office is offering delivery within 15 miles and curbside pickup between Schneider and Phillips Hall. Please visit the Printing Services website for up-to-date information.

Headsets

Individuals and departments should NOT place orders for headsets at this time. LTS has placed a large order for headsets for remote workers, but our options are limited for anything we want relatively quickly. The coasts hit first and already pushed demand before we were fully impacted. This forces us to curb our quality standards. The supply is strained, but we hope to have portions of this order in by Friday, March 27th, with the rest to follow within a week after that. If you have a need for a headset, we ask that you consider having your department coordinate a request for the total you need and send an email to helpdesk@uwec.edu.

Webcams

Individuals and departments should NOT place orders for webcams at this time. Webcams are even more back-ordered than headsets. A webcam is not required to participate in collaborative meetings, just a microphone or a phone for audio. CETL has a limited supply of webcams with microphones available for faculty and staff using Windows computers for checkout. All Apple MacBooks and iMacs come with a built-in camera and microphone.

To verify availability and for additional information about webcam checkout, please email cetl@uwec.edu. CETL is located in Vicki Lord Larson Hall 1142. Important: A Blugold ID is required to access Vicki Lord Larson Hall from McIntyre Library's Garfield entrance or the breezeway entrance between Larson and Schofield Hall.

Hours for Monday, March 23: 10am – 2pm
Hours starting Tuesday, March 24: 1pm – 3pm

Other Peripherals

For any other items not covered above, please send your questions to helpdesk@uwec.edu and we will respond to you as quickly as we can. LTS is providing display cables, adapters, keyboards, mice, and Ethernet cables up to 50' long as requested. We will do our best to keep supplies in stock.


Network Drives

Information for faculty, staff, and students

You may access your network drives (H-Drive, S-Drive, etc.) through a web browser by navigating to files.uwec.edu

If there are documents on your desktop computer in your office, you may choose to move those documents to your H-Drive and access them from home.


Virtual Private Network (VPN)

Information for faculty/staff

When working at home, you can securely connect to UW-Eau Claire’s network by utilizing our Palo Alto Global Protect client.  Your UW-Eau Claire computer should already have the Global Protect client installed and ready for use.  If it doesn’t or you need it on your personal computer, the link below will walk you through the process of setup and usage of the client.


Email and Calendar

Information for faculty, staff, and students

Office365 is the recommended tool for accessing your email and calendar off-campus. Office365 allows you to access Microsoft applications include: Outlook, Word, Excel, PowerPoint, and more.

There are two ways to access Office365: online through a web browser, or by installing Office365 on your personal device. Please note that you can only install Office 365 on a total of 5 devices.

You can open your campus email by going to: webmail.uwec.edu or by clicking the envelope icon on the UWEC home page.


Conferencing and Collaboration Tools

Information for faculty/staff

Collaborate Ultra in Canvas is the primary tool available for instructors wishing to maintain a synchronous class schedule.  Please work with CETL if you would like help setting up your course with this tool.

Staff and class-related meetings where Canvas is not suitable can be set up with any of the following software:

  • BlueJeans for synchronous meetings of 100 people or less.  The host must schedule the meeting.  It's possible to set up recurring meetings; for example, through the end of the semester.
  • Microsoft Teams for both asynchronous and synchronous collaboration, including shared files, calendars, video calls, etc., for both instructional and staff team-related work.
  • Skype for Business as an alternative for synchronous meetings and instant messaging.

Internet Service Provider Reimbursement

Information for faculty/staff

Employees who do not currently have internet service at home should work with their local Internet Service Provider (ISP) to establish service. Employees who are found to have existing service and request reimbursement may be subject to disciplinary action and be financially responsible for these costs. The basic process for getting reimbursed is as follows:

  1. Complete the Emergency Telecommuting Request eForm
  2. Fill out the Emergency ISP Reimbursement Authorization eForm
  3. When you receive your bill, submit an e-Reimbursement (instructions TBD)

Reimbursement can be claimed for any services purchased to add internet access for your devices. This includes basic installation costs, adding data plans to a cellular phone as a WiFi hot spot, adding cellular services to tablet devices, other cellular hot spot devices, etc. Installations that require significant costs to install infrastructure to your home will not be covered.  Claims can only be made for the amount for adding that service, and an itemized bill from the provider will be required. Any taxes paid will not be reimbursed.


Phone and Voicemail

Information for faculty/staff

All faculty and staff have access to voicemail from off-campus.  If you would like to set up your voicemail, or access your voicemail remotely, the following instructions will walk you through these processes:


Remote Desktop

Information for faculty/staff

If you are working off campus and need to connect securely to your office or research computer, the LTS Help Desk and LTS staff can assist you to make sure this is set up securely at 715-836-5711 or by email at helpdesk@uwec.edu.


Software Availability

Information for faculty, staff, and students

LTS is working with vendors to provide access to common software titles (including Office365 and Adobe Creative Cloud) that students will need to complete coursework on their personal computers.  In most cases these software titles can be installed directly on your personal computer.  Other titles are available in Virtual Lab, though access may be limited during peak usage hours.

Adobe Creative Cloud can be installed on personally owned devices by following the instructions in the "Installing Adobe Creative Cloud" link below.

IBM SPSS can be installed on personally owned devices by following the instructions in the "Installing IBM SPSS" link below.

Employees using university computers at home can install most software titles using the Software Center (Windows) or Self-Service (Mac).  Make sure you are connected to the VPN before accessing these tools.

For questions about software availability, contact the LTS Help Desk at helpdesk@uwec.edu or call 715-836-5711.


Virtual Desktop

Information for faculty, staff, and students

Virtual Lab (Lab Anywhere) makes university-supported software available to students, faculty, and staff on their personal computers and tablets. In fact, it can be accessed through any Windows PC, Mac, iPad, or Android tablet on a high-speed Internet connection. The software has the same functionality as if it were installed on a personally-owned computer. While not all of the university-supported software is installed on the virtual lab, over 100 applications, including Microsoft Office, are available.


Information Security

Information for faculty, staff, and students.

FERPA

All faculty and staff choosing to work remotely during this time should follow best practices to preserve the security of university-related and particularly student-related data, in compliance with FERPA:

  • Avoid saving files on personal/home computers.  If you must download something to your personal machine, be sure to delete it when you're done working with it, and consider uploading to your UWEC network drive.
  • Keep paper files secure, particularly any documents containing sensitive information.  Shred any such documents when you are done using them.
  • Limit access to your work area.  This includes properly locking / password-protecting your devices and any physical materials you bring home.
  • Use secure channels for university-related communication.  Same as you would when working at your campus office, use best judgement on what should be communicated over phone, e-mail, etc.

Multi-Factor Authentication for All Students

With more services and interactions being done remotely, multi-factor authentication is more important and necessary than ever. The University of Wisconsin – Eau Claire uses Duo as its multi-factor authentication solution. It has been integrated with over 40 applications on campus for all faculty, staff, student employees, and to a limited degree, general student accounts. If you have not already been added to this free service and wish to opt-in to the multi-factor service group, you may find the following Duo Security: Overview knowledgebase article helpful.


Outage Notices

Information for faculty, staff, and students

Stay up to date on network outages and planned maintenance windows via the LTS Outages site.  All faculty, staff, and students can subscribe to service outage alerts and information via email.  In addition, the More Services menu contains links to service status pages of third-party resources, including Canvas, Duo, Office365, and more.

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