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Return to campus fall 2020 and other COVID-19 updates   READ MORE »

LTS Remote Services

Helping you prepare for remote solutions

Whether you are working from home, attending class off-campus, or just want to know what remote work options are available, LTS can help make sure you have the best technology solutions. We have gathered the most relevant content for UWEC remote staff, faculty and students into one place so you can start preparing for a remote work/class environment.

LTS Help Desk Hours
Closed
LTS Help Desk - Fall Term Hours
Monday
  1. 7:30 a.m. – 8 p.m.
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 8 p.m.
Thursday
  1. 7:30 a.m. – 8 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. 2 p.m. – 8 p.m.
Effective from Wednesday, Sept. 2, 2020 until Saturday, Nov. 21, 2020
LTS Help Desk - Thanksgiving Week
Monday
  1. 7:30 a.m. – 8 p.m.
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 4:30 p.m.
Thursday
  1. CLOSED
Friday
  1. CLOSED
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Sunday, Nov. 22, 2020 until Saturday, Nov. 28, 2020
LTS Help Desk - Holiday Break
Monday
  1. 7:30 a.m. – 4:30 p.m.
Tuesday
  1. 7:30 a.m. – 4:30 p.m.
Wednesday
  1. 7:30 a.m. – 4:30 p.m.
Thursday
  1. CLOSED
Friday
  1. CLOSED
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, Dec. 21, 2020 until Saturday, Dec. 26, 2020
LTS Help Desk - Holiday Break - Week 2 Furlough
Monday
  1. 7:30 a.m. – 4:30 p.m.
Tuesday
  1. 7:30 a.m. – 4:30 p.m.
Wednesday
  1. CLOSED
Thursday
  1. CLOSED
Friday
  1. CLOSED
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Sunday, Dec. 27, 2020 until Saturday, Jan. 2, 2021

At-Home Computer Resource Requests

Information for faculty/staff

Update 6/9/2020 – LTS has no remaining laptop resources to loan out to users. At this time, departments will be responsible for procuring additional computers and monitors for their employees for remote work purposes. The previous Intel processor shortages, which were causing significant delays with Dell laptop shipments, have now passed; on average, new laptops are received in just over two weeks. Visit the LTS Technology Purchasing page for computer ordering information. FY20 purchases are no longer possible.

Employees are still allowed to bring their existing computer equipment home to work remotely if they have not already done so, provided they fill out the following two eForms:

  1. Complete an Emergency Telecommuting Request eForm
  2. Fill out the Emergency At-Home Computer Resource Request eForm

Submit a request if you need help disconnecting and labeling your office equipment to help you reconnect it at home more easily.

LTS can still provide the following items as needed, unless large amounts are requested. If an item is marked with "while supplies last," this means LTS will no longer carry emergency stock of these items and departments will need to order their own. Please contact LTS Consulting by emailing ltsconsulting@uwec.edu for assistance with identifying and pricing of computer peripherals through our trusted vendors that are set up as tax exempt with UWEC.

Available items:

  • Video cables for monitors/displays
  • Video, USB, and other adapters/dongles
  • Wired keyboards and mice
  • Wireless mice
  • USB Headset
  • USB WIFI network adapters
  • Network cables: specify the length you need when requesting, no more than 100 feet
  • Webcams

To request any of the above items, or if you need help disconnecting your office equipment to bring home, please contact the LTS Help Desk at helpdesk@uwec.edu or call 715-836-5711.


Webcams and Headsets

Information for faculty/staff

LTS is in the process of purchasing webcams and USB headsets centrally for campus needs to ensure that they will arrive in a timely manner. If you need webcams and/or headsets, please do the following to be added to the request list, and we will fulfill your request as soon as possible:

  • Send an email to ltsconsulting@uwec.edu
  • Include the number of webcams and/or USB headsets that you are requesting
  • You may combine webcam and USB headset requests in a single message
  • These devices will be paid for by central funds
  • Request only what you need now; do not stock for your department

The models we buy work with both Windows and Mac computers. With the high demand, there is much less control over the choice of model. If you have very specific needs, reach out to ltsconsulting@uwec.edu for assistance with sourcing and pricing options.


Printers, Scanners, and Other Peripherals

Information for faculty/staff

Printers and Scanners

Faculty and staff are allowed to bring printers and scanners home that were directly connected to their work computer and will continue to be used in conjunction with that work computer. All other printers need to remain on campus. You are strongly encouraged to modify your workflow to reduce the need for printing where possible. LTS can provide remote assistance with connecting a printer or scanner you already have at home to your work computer at home, as this may require administrator rights to install. Mac computers should not require admin rights to add printers. Contact the LTS Help Desk at helpdesk@uwec.edu or call 715-836-5711 for assistance.

Printer Supplies

Ink and toner supplies for university-owned printers ONLY are still required to be purchased through the mandatory vendors within the Shop@UW portal. Any orders must be delivered to a UWEC address at this time. Staples is the provider for new ink and toner purchases. Buy On Purpose is the vendor for refurbished. Purchase of supplies for personally owned printers is not allowed and will NOT be reimbursed. Please contact purchasing@uwec.edu with any purchasing questions.

Printing Services

Printing services are still available, and the print office is still providing delivery services on campus.  If you are unable to come to campus, the print office is offering delivery within 15 miles and curbside pickup between Schneider and Phillips Hall. Please visit the Printing Services website for up-to-date information.

Other Peripherals

For any other items not covered above, please send your questions to ltsconsulting@uwec.edu and we will respond to you as quickly as we can. LTS is providing display cables, adapters, keyboards, mice, USB wireless adapters, and Ethernet cables up to 50' long as requested. We will do our best to keep supplies in stock.


Network Drives

Information for faculty, staff, and students

OneDrive is the preferred option for personal network storage, instead of using your H: drive. Not only are files in OneDrive backed up automatically, OneDrive also makes it incredibly easy to access and share these files on other devices and the web. Please visit the Office365: OneDrive Introduction Knowledge Base article for more information.

You may access your network drives (H-Drive, S-Drive, etc.) through a web browser by navigating to files.uwec.edu

If there are documents on your desktop computer in your office, you may choose to move those documents to your H-Drive and access them from home.


Virtual Private Network (VPN)

Information for faculty/staff

When working at home, you can securely connect to UW-Eau Claire’s network by utilizing our Palo Alto Global Protect client.  Your UW-Eau Claire computer should already have the Global Protect client installed and ready for use.  If it doesn’t or you need it on your personal computer, the link below will walk you through the process of setup and usage of the client.


Email and Calendar

Information for faculty, staff, and students

Office365 is the recommended tool for accessing your email and calendar off-campus. Office365 allows you to access Microsoft applications include: Outlook, Word, Excel, PowerPoint, and more.

There are two ways to access Office365: online through a web browser, or by installing Office365 on your personal device. Please note that you can only install Office 365 on a total of 5 devices.

You can open your campus email by going to: webmail.uwec.edu or by clicking the envelope icon on the UWEC home page.


Conferencing and Collaboration Tools

Information for faculty/staff

Collaborate Ultra in Canvas is the primary tool available for instructors wishing to maintain a synchronous class schedule.  Please work with CETL if you would like help setting up your course with this tool.

Staff and class-related meetings where Canvas is not suitable can be set up with any of the following software:

  • BlueJeans for synchronous meetings of 100 people or less. A host account must schedule these meetings. Host accounts are not available to all UWEC users. It's possible to set up recurring meetings; for example, through the end of the semester. To request creation of a BlueJeans meeting, please fill out a BlueJeans Meeting Request eForm. If you have any questions, please email video@uwec.edu. The BlueJeans service will continue to be available until May 12, 2021, at which time this service will no longer be available.
  • Microsoft Teams for both asynchronous and synchronous collaboration, including shared files, calendars, video calls, etc., for both instructional and staff team-related work.
  • Skype for Business as an alternative for synchronous meetings and instant messaging.

About Zoom: LTS has been authorized to purchase a site license of Zoom for UW-Eau Claire and is currently working through that process, but it takes time. The goal is to have this in place no later than semester start, with a preferred completion deadline of being available starting Tuesday, August 25. Any delays to this process thus far have been on Zoom’s end. The site license will grant all faculty, staff, and students use of a Zoom Pro licenses at the 300 meeting participant level and 1GB of cloud recording storage. The use of Zoom's free level of service is all that is available at this time and can still be used to practice using Zoom. You can register an account with Zoom using your uwec.edu email address now, and you will be incorporated into the UW-Eau Claire main account when the purchase is completed. No one is authorized to direct purchase Zoom on a credit card, nor will you be reimbursed for it. Nearly all of the features that Zoom provides also exist within the collaboration tools listed above we already own. If you have a specific use case requiring a Pro license of Zoom immediately, please email ltsconsulting@uwec.edu with what those needs are for evaluation until such time when the site licensing is in place.


Classroom Technology Info for Fall

Information for faculty/staff

Visit the classroom technology for the fall knowledgebase article for information about what is being provided in classrooms to support the new space requirements for teaching this fall semester. Some of the items on this page include webcams, document cameras, and microphones.


Eduroam

Information for faculty/staff and students

Eduroam is a global wireless network access service for research and education.  Since UW-Eau Claire is a part of Eduroam, any faculty, staff, or student can visit other participating Eduroam institutions, connect to the "Eduroam" wireless network, and use their UW-Eau Claire credentials to access the internet.  

More information regarding Eduroam and where it is available can be found by following the link below.


Internet Service Provider Reimbursement

Information for faculty/staff

Employees who do not currently have internet service at home should work with their local Internet Service Provider (ISP) to establish service. Employees who are found to have existing service and request reimbursement may be subject to disciplinary action and be financially responsible for these costs. The basic process for getting reimbursed is as follows:

  1. Complete the Emergency Telecommuting Request eForm
  2. Fill out the Emergency ISP Reimbursement Authorization eForm
  3. When you receive your bill, submit an e-Reimbursement

Reimbursement can be claimed for any services purchased to add internet access for your devices. This includes basic installation costs, adding data plans to a cellular phone as a WiFi hot spot, adding cellular services to tablet devices, other cellular hot spot devices, etc. Installations that require significant costs to install infrastructure to your home will not be covered.  Claims can only be made for the amount for adding that service, and an itemized bill from the provider will be required. Any taxes paid will not be reimbursed.  If you have any questions about whether the service and/or installation requirements you want to purchase will be reimbursed, email askcenter@uwec.edu before ordering services.


Personal Computer and Software Purchases

Information for faculty, staff, and students

University students, faculty, and staff have access to discounts on hardware and software for their personally owned computers and devices. Each of these services has a catalog of products, though some limitations may apply. These services are not currently available to graduated students or retired faculty and staff. Students must be currently enrolled to take advantage of these services. LTS generally only supplies recommended specifications for hardware and not specific vendors. Educational discounts for personal purchases of Windows computers have not been significant and online sales direct from manufacturer websites have had better savings. Apple does provide some educational discounts, which can be found using the link below.

Please visit our Purchasing Personally Owned Technology knowledgebase article for current information.


Phone and Voicemail

Information for faculty/staff

All faculty and staff have access to voicemail from off-campus.  If you would like to set up your voicemail, or access your voicemail remotely, the following instructions will walk you through these processes:


Public WiFi Locations

Information for faculty, staff, and students

The UW System has partnered with the Wisconsin Public Service Commission to create a statewide map of public WiFi locations where "drive-in" internet access has been made available.  Use the link below to find parking lots with public WiFi access.


Purchasing Information

Information for faculty/staff

Frequently Asked Questions

Purchasing has put together a page answering common questions regarding purchasing processes and procedures during the COVID-19 pandemic. Please use the link below to visit this page.

Shipping Off-Campus

The ASK Center has created an eform for faculty/staff to request shipping to an off-campus address, including home addresses. Use the link below to access this form, or visit eform1.uwec.edu and select "ASK - Administrative Support + Knowledge Center" and then "Shipping Off-Campus - Exemption Request Form" to begin the eform.


Remote Desktop

Information for faculty/staff

If you are working off campus and need to connect securely to your office or research computer, the LTS Help Desk and LTS staff can assist you to make sure this is set up securely at 715-836-5711 or by email at helpdesk@uwec.edu.


Remote Support (LogMeIn Rescue)

Information for faculty/staff and students

When you need assistance with computer questions, the LTS Help Desk and LTS staff are just a phone call and remote connection away. LogMeIn Rescue is a tool that LTS support technicians use to access remote computers and mobile devices. LogMeIn Rescue is safe and secure and will allow the LTS support technician to see your screen to more easily identify problems. Please contact the LTS Help Desk at 715-836-5711 or via email at helpdesk@uwec.edu to get started.


Residential Internet Services Provider Offers

Information for faculty/staff and students

During this time of COVID-19, many residential internet services providers are offering substantial discounts or entirely free services.

If you find you are having issues with your internet service, it may be in your best interest to reach out to your internet service provider to see if you can’t get a free upgrade in service. Information regarding some of the larger internet services providers and their offers can be found in the links below.

If you are having issues with the quality of your current residential internet service, please be sure to follow up with your internet service provider directly.

If you are having issues with your device connecting to the internet, and have already troubleshooted with your internet service provider, please contact the LTS Help Desk at 715-836-5711 or via email at helpdesk@uwec.edu.


Room Availability

Information for faculty/staff

The processing of classroom assignments has changed due to COVID-19. Please log into 25Live (linked below) using your UWEC credentials to view availability or submit a reservation request for a room in any of the academic buildings. You may also view up-to-date schedules on Sharepoint without logging into 25Live. Questions should be directed to scheduling@uwec.edu.


Software Availability

Information for faculty, staff, and students

LTS is working with vendors to provide access to common software titles (including Office365 and Adobe Creative Cloud) that students will need to complete coursework on their personal computers.  In most cases these software titles can be installed directly on your personal computer.  Other titles are available in Virtual Lab, though access may be limited during peak usage hours.

Adobe Creative Cloud can be installed on personally owned devices by following the instructions in the "Installing Adobe Creative Cloud" link below.

IBM SPSS can be installed on personally owned devices by following the instructions in the "Installing IBM SPSS" link below.

Employees using university computers at home can install most software titles using the Software Center (Windows) or Self-Service (Mac).  Make sure you are connected to the VPN before accessing these tools.

For questions about software availability, contact the LTS Help Desk at helpdesk@uwec.edu or call 715-836-5711.


Virtual Desktop

Information for faculty, staff, and students

Virtual Lab (Lab Anywhere) makes university-supported software available to students, faculty, and staff on their personal computers and tablets. In fact, it can be accessed through any Windows PC, Mac, iPad, or Android tablet on a high-speed Internet connection. The software has the same functionality as if it were installed on a personally-owned computer. While not all of the university-supported software is installed on the virtual lab, over 100 applications, including Microsoft Office, are available.


Information Security

Information for faculty, staff, and students.

FERPA

All faculty and staff choosing to work remotely during this time should follow best practices to preserve the security of university-related and particularly student-related data, in compliance with FERPA:

  • Avoid saving files on personal/home computers.  If you must download something to your personal machine, be sure to delete it when you're done working with it, and consider uploading to your UWEC network drive.
  • Keep paper files secure, particularly any documents containing sensitive information.  Shred any such documents when you are done using them.
  • Limit access to your work area.  This includes properly locking / password-protecting your devices and any physical materials you bring home.
  • Use secure channels for university-related communication.  Same as you would when working at your campus office, use best judgement on what should be communicated over phone, e-mail, etc.

Multi-Factor Authentication for All Students

With more services and interactions being done remotely, multi-factor authentication is more important and necessary than ever. The University of Wisconsin – Eau Claire uses Duo Security as its multi-factor authentication solution. It has been integrated with over 40 applications on campus for all faculty, staff, student employees, and to a limited degree, general student accounts. If you have not already been added to this free service and wish to opt-in to the multi-factor service group, you may find the following Duo Security: Overview knowledge base article helpful.

Phishing Attacks

Recently, UW-campuses have encountered an increasing number of COVID-19 related phishing attacks.

Phishing is the act of attempting to acquire important, personal information such as passwords or credit card numbers by pretending to be a legitimate source. A common way to accomplish this sort of attack is via phishing emails. To learn more about phishing attacks, and how to identify them, view our Security: Phishing Attacks knowledge base article.


Outage Notices

Information for faculty, staff, and students

Stay up to date on network outages and planned maintenance windows via the LTS Outages site.  All faculty, staff, and students can subscribe to service outage alerts and information via email.  In addition, the More Services menu contains links to service status pages of third-party resources, including Canvas, Duo, Office365, and more.

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