Telephone: Telephone Services

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Information About IP Phones:

Please be aware that if a staff member has an IP phone and they change offices, the phone can move with them. It is assigned to that person and his or her username. This is easier than reassigning lines and voicemail. HOWEVER, you must inform LTS. TELEPHONE that there has been a move made. I will then update the staff member's location so it is correct online, and I must also update my billing database, the cable/wiring database, and the E911 Database. All steps are essential in keeping the location of that phone current.

If a person leaves the university and they have an IP phone, let LTS.TELEPHONE know this as well. I do not always get the notice that someone has left, so it is up to the department to inform me. If we do not remove the information for the phone and voicemail, their name will still show up on the phone and that username will continue to get voicemails sent to their email.

A note about voicemail – it can only be assigned to one username. This system does not allow for a shared mailbox, where both people can get separate voicemails. In these cases, I would suggest the staff decide if they want voicemail and who to assign it to. We can always change it later on if it is not working for them.
Your cooperation is greatly appreciated. Thank you!

Service Requests

All requests for telephone service should be submitted via email or paper memo at least two weeks in advance. Call or email any time with questions or problems.

Email: lts.telephone@uwec.edu
Phone: 715-836-5959
Campus mail: Telephone Services

Services Provided

Telephone Services supports the campus voice system by providing the following services:

  • Installing, moving, and maintaining telephone lines and equipment.
  • Assisting in the purchase of telephone equipment, including electronic telephone sets.
  • Processing orders for voice mail, cellular service, toll-free numbers, special telephone services, and calling cards.
  • Advising and helping with telephone service problems.
  • Processing charge backs for services provided by the UW-Eau Claire telephone technicians as well as for service and calling charges billed by various telephone service providers.
  • Coordinating the production of the University telephone directories.
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Calling Information and Rates

CALLING PROCEDURES AND RATES TYPE OF CALL

DIALING PROCEDURE

RATE

Incomplete call

----------

No charge

On-campus call

36 + last 4 digits of number or

55 + last 4 digits of number

No charge

Local call

Augusta Eau Claire Fall Creek

Chippewa Falls Elk Lake Rock Falls

Cleghorn Elk Mound

9 + 7-digit number

No charge

Extended community call Downsville Mondovi

9 + 7-digit number

No charge

Other Wisconsin cities

8 + 1 + area code + 7-digit number

3.5¢ per minute

Other 49 states in USA

8 + 1 + area code + 7-digit number

3.5¢ per minute

Canada

8 + 1 + area code + 7-digit number

Rates vary

International Calls

8 + 011 + country code + number

Rates vary

Toll free call (800, 888, 877, 866)

9 + 1 + 8xx + 7-digit number

No charge

Directory Assistance

* Local (715 area code)

** Long distance

** International

9 + 411

9 + 411

9 + 00 & ask for international dir. assist.

$1.50 per call or more

$1.50 per call

Rates vary (1.99 or more)

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