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From hardware to software, LTS will be there

Welcome to Learning and Technology Services (LTS). Our goal is to provide efficient, easy-to-access IT services for UW-Eau Claire campus community members. Through collaboration with others, we continue to develop innovative solutions to enhance information technology, learning, and teaching. Whether we lend our support to technology, infrastructure, or people, we are committed to the goal of excellence in education at UW-Eau Claire.

Learning and Technology Services (LTS), with offices located on the first and second floors of the Schofield, performs a wide variety of learning and technology services for UW-Eau Claire students, faculty, and staff. The LTS Help Desk offers a central point-of-contact for the unit's services, and provides technical support for University-supported software and hardware

LTS mission

LTS provides the campus community with instructional and informational technology tools as well as a robust networking infrastructure and the support to foster all aspects of student learning and academic excellence.

LTS vision

LTS strives to be a unit of dedicated and motivated people that, through collaboration with the University community, provides and supports the effective use of informational and instructional technologies to advance curriculum and enhance student learning.

LTS statement on EDI

In Learning & Technology Services (LTS), we support the mission of practicing exceptional recruitment and mentoring by offering valuable high impact practices for staff and student employees from all backgrounds and experiences.  We are committed to identifying and implementing ways in which this department contributes to the EDI Charge.

LTS core values

  • People—our employees and clients—are the campus' most valuable assets and what we say and do concerning them is most important to us.
  • Clients and colleagues should be treated in a kind, courteous, and fair manner that reflects our values of equity, diversity, and inclusion.
  • We enhance quality and sustainability by following a standard methodology of documenting needs, by documenting requirements and by using continuous improvement strategies.
  • Our success is measured by stable, predictable, long-term client satisfaction.
  • The university's emphasis on teaching and learning holds for all units and especially for LTS.
  • Decisions that benefit only individuals may have an adverse effect on the whole; we consider the overall University community when making decisions.
  • The cost of reliable and accessible services should be consistent with client needs.
  • The Total Cost of Ownership guides decision-making; expenditures of human and monetary resources are viewed holistically.
  • A participatory work environment and a network organizational structure places decision-making at the best-suited level and avoid excessive and cumbersome rules and procedures.
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