LTS Help Desk

• Verifying legitimate emails
• Pop-ups
• Help with Word, Excel, or PowerPoint
• Setting up email on your phone
• Password assistance
• Logging in

• Knowledge Base Articles
• Password Reset
• Duo Security
• Setting up UW-Eau Claire's VPN
• Preparing connect to your office computer
• Connecting to Campus Drives
• Using Virtual Lab / LabAnywhere
• FollowMe Printing

Help Desk Consultants greet campus community members, listen to to the technical problem description, and either A. Fix the issue for the client, or B. Escalate the issue to another sub-area in LTS/CETL. Help Desk Consultants assist clients in person, over the phone in our call center, and via email.

Even if you are not planning a career in technology, some form of technology will impact your professional life. The LTS Help Desk is great place to start learning the basics of hardware, software, customer service, troubleshooting, and problem solving. In addition to making great friends, working on campus, building tangible skills for your resume, and learning through experiences, some former Help Desk Consultants have gone on to work at/intern for well-known companies like Target and JAMF

Apply! A link to Handshake (the University's student employment search portal) is provided below. The position title you are looking for is: LTS Help Desk Consultant.

Remember: You do not need to be in a specific major to work for the Help Desk, or have a background in technology. Paid training is also provided! Promising applicants have expressed strong customer service, written and verbal skills.