The LTS Help Desk is the front line of support regarding learning and technology services. We coordinate the referral of faculty, student and staff questions to the appropriate resources. We are available to help through phone, email and walk-in consultations.
Contact us today: firstname.lastname@example.org, 715-836-5711 or visit us in VLL 1106.
The LTS Help Desk is the first line of support for university students, faculty, staff and emeriti. Help Desk Consultants come from a wide variety of majors and backgrounds, but all have an interest and passion for technology and helping others!
What Do Help Deskers Do?
Help Desk Consultants greet campus community members, listen to to the technical problem description, and either A. Fix the issue for the client, or B. Escalate the issue to another sub-area in LTS/CETL. Help Desk Consultants assist clients in person, over the phone in our call center, and via email.
Why Should I Become a Help Desker?
Even if you are not planning a career in technology, some form of technology will impact your professional life. The LTS Help Desk is great place to start learning the basics of hardware, software, customer service, troubleshooting, and problem solving. In addition to making great friends, working on campus, building tangible skills for your resume, and learning through experiences, some former Help Desk Consultants have gone on to work at/intern for well-known companies like Target and JAMF
How Do I Become a Help Desker?
Apply! A link to Handshake (the University's student employment search portal) is provided below. The position title you are looking for is: LTS Help Desk Consultant.
Remember: You do not need to be in a specific major to work for the Help Desk, or have a background in technology. Paid training is also provided! Promising applicants have expressed strong customer service, written and verbal skills.