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LTS Help Desk

715-836-5711 helpdesk@uwec.edu VLL 1106

The LTS Help Desk is the front line of support regarding learning and technology services. We coordinate the referral of faculty, student and staff questions to the appropriate resources. We are available to help through phone, email and walk-in consultations. Contact us today: helpdesk@uwec.edu, 715-836-5711 or visit us in VLL 1106.

Special Notice

Due to COVID-19, the following limitations have been put in place at the LTS Help Desk:
  • Walk-in hours are 11AM-3PM, Monday-Friday
  • Limit of 2 clients at a time physically in the office
  • Please wear a mask
LTS Help Desk Hours
Closed
LTS Help Desk - August Hours
Monday
  1. 7:30 a.m. – 4:30 p.m.
Tuesday
  1. 7:30 a.m. – 4:30 p.m.
Wednesday
  1. 7:30 a.m. – 4:30 p.m.
Thursday
  1. 7:30 a.m. – 4:30 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, Aug. 10, 2020 until Tuesday, Sept. 1, 2020
LTS Help Desk - Fall Term Hours
Monday
  1. 7:30 a.m. – 8 p.m.
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 8 p.m.
Thursday
  1. 7:30 a.m. – 8 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. 2 p.m. – 8 p.m.
Effective from Wednesday, Sept. 2, 2020 until Monday, Dec. 14, 2020
LTS Help Desk - Labor Day Holiday Week
Monday
  1. CLOSED
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 8 p.m.
Thursday
  1. 7:30 a.m. – 8 p.m.
Friday
  1. 7:30 a.m. – 4:30 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, Sept. 7, 2020 until Friday, Sept. 11, 2020
LTS Help Desk - Thanksgiving Week
Monday
  1. 7:30 a.m. – 8 p.m.
Tuesday
  1. 7:30 a.m. – 8 p.m.
Wednesday
  1. 7:30 a.m. – 4:30 p.m.
Thursday
  1. CLOSED
Friday
  1. CLOSED
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Sunday, Nov. 22, 2020 until Saturday, Nov. 28, 2020
LTS Help Desk - Holiday Break
Monday
  1. 7:30 a.m. – 4:30 p.m.
Tuesday
  1. 7:30 a.m. – 4:30 p.m.
Wednesday
  1. 7:30 a.m. – 4:30 p.m.
Thursday
  1. CLOSED
Friday
  1. CLOSED
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Monday, Dec. 21, 2020 until Saturday, Dec. 26, 2020
LTS Help Desk - Holiday Break - Week 2 Furlough
Monday
  1. 7:30 a.m. – 4:30 p.m.
Tuesday
  1. 7:30 a.m. – 4:30 p.m.
Wednesday
  1. CLOSED
Thursday
  1. CLOSED
Friday
  1. CLOSED
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Sunday, Dec. 27, 2020 until Saturday, Jan. 2, 2021

LTS Help Desk Services

  • Verifying legitimate emails
  • Pop-ups
  • Help with Word, Excel, or PowerPoint
  • Setting up email on your phone
  • Password assistance
  • Logging in

LTS Help Desk Employment Opportunities

 The LTS Help Desk is the first line of support for university students, faculty, staff and emeriti.  Help Deskers come from a wide variety of majors and backgrounds, but all have an interest and passion for technology and helping others!

Help Desk Consultants greet campus community members, listen to to the technical problem description, and either A. Fix the issue for the client, or B. Escalate the issue to another sub-area in LTS/CETL. Help Deskers assist clients in person, over the phone in our call center, and via email.

Even if you are not planning a career in technology, some form of technology will impact your professional life. The LTS Help Desk is great place to start learning the basics of hardware, software, customer service, troubleshooting, and problem solving. In addition to making great friends, working on campus, building tangible skills for your resume, and learning through experiences, some Help Deskers have gone on to work at/intern for well-known companies like Target and JAMF

Apply! A link to Handshake (the University's student employment search portal) is provided below. The position title you are looking for is: LTS Help Desk Consultant.

Remember: You do not need to be in a specific major to work for the Help Desk, or have a background in technology. Paid training is also provided! Promising applicants have expressed strong customer service, written and verbal skills. 

We want to hear from you

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