
LTS Help Desk
715-836-5711 helpdesk@uwec.edu VLL 1106
The LTS Help Desk is the front line of support regarding learning and technology services. We coordinate the referral of faculty, student and staff questions to the appropriate resources. We are available to help through phone, email and in-person consultations. Contact us today: helpdesk@uwec.edu, 715-836-5711 or visit us in VLL 1106.
LTS Help Desk In-Person Hours
ClosedLTS Help Desk In-Person - Spring Term Hours
- Monday
-
- 7:30 a.m. – 8 p.m.
- Tuesday
-
- 7:30 a.m. – 8 p.m.
- Wednesday
-
- 7:30 a.m. – 8 p.m.
- Thursday
-
- 7:30 a.m. – 8 p.m.
- Friday
-
- 7:30 a.m. – 4:30 p.m.
- Saturday
-
- CLOSED
- Sunday
-
- CLOSED
LTS Help Desk In-Person - Spring Finals Week
- Monday
-
- 7:30 a.m. – 8 p.m.
- Tuesday
-
- 7:30 a.m. – 8 p.m.
- Wednesday
-
- 7:30 a.m. – 8 p.m.
- Thursday
-
- 7:30 a.m. – 8 p.m.
- Friday
-
- 7:30 a.m. – 5:15 p.m.
- Saturday
-
- CLOSED
- Sunday
-
- CLOSED
LTS Help Desk In-Person - Summer Sessions
- Monday
-
- 8 a.m. – 4:30 p.m.
- Tuesday
-
- 8 a.m. – 4:30 p.m.
- Wednesday
-
- 8 a.m. – 4:30 p.m.
- Thursday
-
- 8 a.m. – 4:30 p.m.
- Friday
-
- 8 a.m. – 4:30 p.m.
- Saturday
-
- CLOSED
- Sunday
-
- CLOSED
Notice: Closed Monday 5/30/2022 for Memorial Day and 7/4/2022 for Independence Day.
LTS Help Desk Phone + Email Support Hours
ClosedLTS Help Desk Phone + Email - Spring Term Hours
- Monday
-
- 7:30 a.m. – 8 p.m.
- Tuesday
-
- 7:30 a.m. – 8 p.m.
- Wednesday
-
- 7:30 a.m. – 8 p.m.
- Thursday
-
- 7:30 a.m. – 8 p.m.
- Friday
-
- 7:30 a.m. – 4:30 p.m.
- Saturday
-
- CLOSED
- Sunday
-
- 2 p.m. – 8 p.m.
LTS Help Desk Phone + Email - Summer Sessions
- Monday
-
- 8 a.m. – 4:30 p.m.
- Tuesday
-
- 8 a.m. – 4:30 p.m.
- Wednesday
-
- 8 a.m. – 4:30 p.m.
- Thursday
-
- 8 a.m. – 4:30 p.m.
- Friday
-
- 8 a.m. – 4:30 p.m.
- Saturday
-
- CLOSED
- Sunday
-
- CLOSED
Notice: Closed Monday 5/30/2022 for Memorial Day and 7/4/2022 for Independence Day.
LTS Help Desk Services
General Technology Support
- Verifying legitimate emails
- Pop-ups
- Help with Word, Excel, or PowerPoint
- Setting up email on your phone
- Password assistance
- Logging in
Self Help Materials
Teamviewer 12
If you would like to have the Help Desk view your computer remotely, use Teamviewer 12!
LTS Remote Services
Click here for a quick reference guide to remote technology services!
Join the Team!
LTS Help Desk Employment Opportunities
The LTS Help Desk is the first line of support for university students, faculty, staff and emeriti. Help Desk Consultants come from a wide variety of majors and backgrounds, but all have an interest and passion for technology and helping others!
What Do Help Deskers Do?
Help Desk Consultants greet campus community members, listen to to the technical problem description, and either A. Fix the issue for the client, or B. Escalate the issue to another sub-area in LTS/CETL. Help Desk Consultants assist clients in person, over the phone in our call center, and via email.
Why Should I Become a Help Desker?
Even if you are not planning a career in technology, some form of technology will impact your professional life. The LTS Help Desk is great place to start learning the basics of hardware, software, customer service, troubleshooting, and problem solving. In addition to making great friends, working on campus, building tangible skills for your resume, and learning through experiences, some former Help Desk Consultants have gone on to work at/intern for well-known companies like Target and JAMF
How Do I Become a Help Desker?
Apply! A link to Handshake (the University's student employment search portal) is provided below. The position title you are looking for is: LTS Help Desk Consultant.
Remember: You do not need to be in a specific major to work for the Help Desk, or have a background in technology. Paid training is also provided! Promising applicants have expressed strong customer service, written and verbal skills.
Handshake
LTS posts a variety of student employment opportunities on Handshake year-round!