• Verifying legitimate emails
• Pop-ups
• Help with Word, Excel, or PowerPoint
• Setting up email on your phone
• Password assistance
• Logging in

• Knowledge Base Articles
• Password Reset
• Duo Security
• Setting up UW-Eau Claire's VPN
• Preparing connect to your office computer
• Connecting to Campus Drives
• Using Virtual Lab / LabAnywhere
• FollowMe Printing
• Office 365

Before You Connect

Make sure you are aware of the UW-Eau Claire's Computer and Network Usage Guidelines. Any devices detected within Housing & Residence Life network that are compromised by malware, spyware, viruses or personal routers/access points that are causing network problems or abuse or are in violation of the UWEC Copyright Policy, are subject to be removed from the network. 

Connecting to the Wireless Network

Connect your wireless device that you'll use across campus (phone, tablet, laptop, watch) to the UWEC network.  You will need your UWEC username and password to connect.  You will use this network all over campus, including the residence halls.

For other devices such as gaming consoles, Smart TVs and other non-standard devices that you cannot authenticate to the UWEC network, use the UWECreshall network.  You will need to first register your device's MAC Address at the My Devices Portal (https://mydevices.uwec.edu) in order to connect to this network.

My Devices Portal

Need help finding your MAC Address?
Find your MAC Address

For those devices which do not have a wired, Ethernet port, you may need to purchase a Wireless USB Adaptor. Many gaming consoles, desktops and other devices can connect this way.  Some devices need specific manufacturer adaptors to work (ex: Apple devices, Nintendo, etc.).

Connecting to the Wired Network

We strongly encourage everyone to use the campus wireless network. Residents should use the network named UWEC whenever possible. This network will prompt you to login with your UWEC username and password to secure your connection.

If you still require a physical port to be activated in your room, please submit a request below. Wired connectivity is very limited and please know that device activation will be prioritized for those with academic needs first. 

Since port activations are very limited throughout the Residence Halls, if approved, your request will be completed within 48-72 business hours upon approval.  At the beginning of the semester we are very busy so these requests may take even longer. 

Haymarket Landing student room ports are already activated for your use. There is no reason to submit a request.

There are currently no port activations available at Priory Hall. 

Use of the campus network is subject to the UWEC Computer and Network Usage Guidelines.

Port Activation Form

Help Desk Consultants greet campus community members, listen to to the technical problem description, and either A. Fix the issue for the client, or B. Escalate the issue to another sub-area in LTS/CETL. Help Desk Consultants assist clients in person, over the phone in our call center, and via email.

Even if you are not planning a career in technology, some form of technology will impact your professional life. The LTS Help Desk is great place to start learning the basics of hardware, software, customer service, troubleshooting, and problem solving. In addition to making great friends, working on campus, building tangible skills for your resume, and learning through experiences, some former Help Desk Consultants have gone on to work at/intern for well-known companies like Target and JAMF

Apply! A link to Handshake (the University's student employment search portal) is provided below. The position title you are looking for is: LTS Help Desk Consultant.

Remember: You do not need to be in a specific major to work for the Help Desk, or have a background in technology. Paid training is also provided! Promising applicants have expressed strong customer service, written and verbal skills.