The LTS Help Desk is the front line of support regarding learning and technology services. We coordinate the referral of faculty, student and staff questions to the appropriate resources. We are available to help through phone, email and in-person consultations. Contact us today: firstname.lastname@example.org, 715-836-5711 or visit us in VLL 1106.
Starting August 1st, 2022, all contacts to ResCom will be rerouted to the LTS Help Desk.
Starting January 18th, 2023, the LTS Help Desk will be utilizing TeamDynamix to enter and track support tickets. Please work to close any existing tickets prior to January 18th. If you have any questions or concerns regarding TeamDynamix and its implementation, please contact Tom Sulzer.
LTS Help Desk Services
General Technology Support
- Verifying legitimate emails
- Help with Word, Excel, or PowerPoint
- Setting up email on your phone
- Password assistance
- Logging in
Self Help Materials
Getting Connected in the Residence Halls
Before You Connect
Make sure you are aware of the UW-Eau Claire's Computer and Network Usage Guidelines. Any devices detected within Housing & Residence Life network that are compromised by malware, spyware, viruses or personal routers/access points that are causing network problems or abuse or are in violation of the UWEC Copyright Policy, are subject to be removed from the network.
Connecting to the Wireless Network
Connect your wireless device that you'll use across campus (phone, tablet, laptop, watch) to the UWEC network. You will need your UWEC username and password to connect. You will use this network all over campus, including the residence halls.
For other devices such as gaming consoles, Smart TVs and other non-standard devices that you cannot authenticate to the UWEC network, use the UWECreshall network. You will need to first register your device's MAC Address at the My Devices Portal (https://mydevices.uwec.edu) in order to connect to this network.
Need help finding your MAC Address?
Find your MAC Address
For those devices which do not have a wired, Ethernet port, you may need to purchase a Wireless USB Adaptor. Many gaming consoles, desktops and other devices can connect this way. Some devices need specific manufacturer adaptors to work (ex: Apple devices, Nintendo, etc.).
Connecting to the Wired Network
We strongly encourage everyone to use the campus wireless network. Residents should use the network named UWEC whenever possible. This network will prompt you to login with your UWEC username and password to secure your connection.
If you still require a physical port to be activated in your room, please submit a request below. Wired connectivity is very limited and please know that device activation will be prioritized for those with academic needs first.
Since port activations are very limited throughout the Residence Halls, if approved, your request will be completed within 48-72 business hours upon approval. At the beginning of the semester we are very busy so these requests may take even longer.
There are currently no port activations available at Priory Hall.
Use of the campus network is subject to the UWEC Computer and Network Usage Guidelines.
LTS Help Desk Employment Opportunities
The LTS Help Desk is the first line of support for university students, faculty, staff and emeriti. Help Desk Consultants come from a wide variety of majors and backgrounds, but all have an interest and passion for technology and helping others!
What Do Help Deskers Do?
Help Desk Consultants greet campus community members, listen to to the technical problem description, and either A. Fix the issue for the client, or B. Escalate the issue to another sub-area in LTS/CETL. Help Desk Consultants assist clients in person, over the phone in our call center, and via email.
Why Should I Become a Help Desker?
Even if you are not planning a career in technology, some form of technology will impact your professional life. The LTS Help Desk is great place to start learning the basics of hardware, software, customer service, troubleshooting, and problem solving. In addition to making great friends, working on campus, building tangible skills for your resume, and learning through experiences, some former Help Desk Consultants have gone on to work at/intern for well-known companies like Target and JAMF
How Do I Become a Help Desker?
Apply! A link to Handshake (the University's student employment search portal) is provided below. The position title you are looking for is: LTS Help Desk Consultant.
Remember: You do not need to be in a specific major to work for the Help Desk, or have a background in technology. Paid training is also provided! Promising applicants have expressed strong customer service, written and verbal skills.