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The project is expected to be completed in fall 2018, and the footbridge will be closed from late May to late August in both 2017 and 2018.

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Services: Installing Software on Office Computers PDF of this article

Last modified on 05/24/2017 3:13 pm CDT


Installing Applications on University Desktops

Using the Configuration Manager Software Center

Overview

Applications managed by LTS have been packaged into easy to use installers for Faculty and Staff utilizing Microsoft’s Configuration Manager.  Software that distributed to “all campus computers” or software that has “restricted licensing” will both be shown in the “Software Center” tool.  This is new behavior after a recent update to the Software Center (previously they were separated based on these two licensing scenarios).

For software that is licensed per computer

  1. Contact the Help Desk at 715-836-5711 or helpdesk@uwec.edu and request a license.

  1. After the license has been verified, LTS will deploy the software to the computer. 

How It Works

Search for Software Center by clicking the start button in the lower left and typing “Software Center” (without quotes).  Or you can find it in Start Menu >> Utilities >> Software Center

Start Menu (Win10) Software Center

Start Menu (Win7) Software Center

  1. Software Center should display similar to the following image.  On the left pane you will see a four menu options.  In the upper right you can search for a specific application.

           Applications – View “All Software” (available & required) or only those that are “Required”

           Updates – System Updates that are installing for scheduled for future installation

Operating Systems – Available Operating Systems installations

Installation Status –Scheduled, Installed or Failed installations

Device Compliance – Date and status of last compliance check

Options – Unused, all options are managed by LTS across campus

UWEC Software Center View

  1. If you click on an Application you will be shown information about the application such as status, version, date published, estimated time to install.  If the program is already installed you have the option to uninstall the program.  Click “Install” to start the application installation.

Starting an application installation

               

  1. Installation will begin after requirements have been checked (proper operating system, free space, etc). 

Application during installation

  1. Once an application is finished installing, you will see the following message.  You can double-check that the software installed by opening the Software Center and verifying that the status is “Installed”.

Software Center Information

Troubleshooting

Below are some common issues that can arise when installing software.  Please try re-running the installation for any piece of software that fails prior to escalating the issue.

Problem:

The Configuration Manager client is not installed.  Navigate to Start Menu, search for “Control Panel” >> System and Security >> Configuration Manager (at the bottom of this section).  If it is not there or does not have info similar to this on the “General” tab then SCCM is not installed

Configuration Manager Control Panel                                   

Solution:   Contact the LTS Help Desk in order to get the new SCCM client installed.

Mac OSX

Software can be installed onto office Mac computers from the Self Service application. In addition, the Self Service catalog is also home to miscellaneous items such as the Fix My Keychain application, and where Network Printers can be installed from.

  1. In the Finder menu at the top of the screen, click Go.
  2. Select Applications.
  3. In the window that appears, select Self Service.
  4. Log in with you UW-Eau Claire username and password or by clicking Log in anonymously.
    NOTE: Some features, such as Fix My Keychain, will not work if you log in anonymously.
    login
     
  5. Click the icon of the program you wish to install. A pane appears with important information about the program and its installation, such as whether or not it may lock up your screen during the installation.
  6. Click Install. A frame at the top of the window will show the progress.

NOTE: If the software you are looking for is not listed, please contact the LTS Help Desk at 715-836-5711 and Helpdesk@uwec.edu.

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