Center for Excellence in Teaching and Learning: Administrative Assistant III/Program and Operations Manager JR10007529

Position

One full-time (1.0 FTE – 40 hours per week) university staff position is available in the Center for Excellence in Teaching and Learning with an estimated start date of March 2, 2026, or as soon as possible. The official title of this position is Administrative Assistant III with a working title of Program and Operations Manager (AD003 salary grade 18). This is an assignment expected to continue that requires a six-month probationary period. The expected hourly hiring salary will be $20/hour. Full UW-System benefits apply. This position reports to the Director of the Center for Excellence in Teaching and Learning. The position's working hours are 7:45 am - 4:30 pm.

The Program and Operations Manager serves as a critical strategic partner in advancing the mission of the Center for Excellence in Teaching and Learning (CETL). This position provides leadership in administrative systems, program management, and technology integration to ensure the successful delivery of high-impact instructor professional development initiatives and support. The manager oversees day-to-day office operations, optimizes workflows, and drives continuous improvement in processes supporting ongoing programming development.

Minimum Qualifications

• Knowledge, skills, and ability to create and maintain organizational systems related to record keeping and work processes.
• Effective interpersonal and written/oral communication skills to interact professionally with diverse groups and individuals, both on and off-campus, using a customer-service mindset.
• Strong analytical skills and efficient problem-solving skills, while being adaptable in different situations.
• Experience managing unit budget plans with timely financial reporting.
• Strong attention to detail and ability to track details through designated time periods.
• Ability to work independently and prioritize tasks with limited guidance from a supervisor.
• Operational knowledge of Microsoft Office: Excel, Word, PowerPoint, and the ability to learn new software.
• Be able to lift 20 lbs. for occasional furniture arrangement.

Preferred Qualifications

• Operational knowledge of Microsoft Teams and SharePoint and the ability to learn new software.
• Supervisory experience managing and delegating tasks.
• Prior experience with additional computer systems including various database experience, financial management (Workday), survey creation tools (Qualtrics), eform solution (BPLogix) Student Information System (My Blugold CampS), workshop registration application (Workday Learning), and Learning Management System (Canvas).
• Familiarity with UW-Eau Claire or other UW System campus administrative procedures.

Duties

Program Management

• Partner with the CETL Director and the Associate Director to coordinate and execute faculty development programs that advance institutional teaching and learning priorities.
• Serve as super user and tech lead for Workday Learning for program creation, program management, and offering registration; overseeing troubleshooting, testing, and updates about system enhancements.
• Manage all program logistics, including scheduling, speaker engagement, contract administration, material preparation, and coordinating on-site support through facilities, IT technology, catering services, and travel arrangements.
• Create and execute marketing strategies to promote CETL programs, leveraging digital tools and communication channels to maximize instructor engagement.
• Manage all Universities of Wisconsin system requests, coordinating program logistics and budget management with the Office of Professional and Instructional Development (OPID).
• Manage the Scholarship of Teaching and Learning grant process by managing all submission forms, assisting applicants with submission logistics, administering awards, and addressing inquiries to ensure clear communication and strong support.

Operations Management

• Direct and oversee all financial operations, including budget development and monitoring, procurement, reimbursements, and contract management, to ensure accuracy and compliance as the Cost Center Accounting Specialist in Workday.
• Manage and prioritize all incoming CETL communications while providing on-site program support, including customer service and troubleshooting, to ensure timely and effective assistance for faculty and staff.
• Oversee office systems and resources and implement streamlined processes and digital tools to improve efficiency and service.
• Hire, train, and supervise CETL graduate assistants, delegating projects and weekly work plans that advance CETL’s mission and operational goals.
• Collaborate to create and prioritize instructor resources as outreach materials through internal SharePoint sites, campus-wide communications, and targeted marketing strategies.
• Lead the development, upkeep, and enhancement of CETL’s public website and internal platforms to ensure accessibility, functionality, and an engaging user experience.

The Unit

The unit of the Center for Excellence in Teaching and Learning consists of six staff members who provide programming and assistance for faculty and staff to enhance their work as educators. The unit offers an inclusive space for faculty and staff to meet for professional growth. We focus on teaching, learning, and instructional technology. This unit works collaboratively with Learning and Technology Services to provide professional development focused on teaching and learning. https://www.uwec.edu/center-excellence-teaching-learning/

University and Eau Claire Community

UW-Eau Claire, an institution of approximately 9,000students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

Application Procedure

Applications are submitted electronically. Please follow instructions found on the following website: https://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives Job ID # JR10007529. Please be sure you have included the following in PDF format:

• Letter of application
• Resume
• Names and contact information for three references.

Please direct requests for additional information to: Avonlea Hanson, hansonav@uwec.edu

To ensure consideration, completed applications must be received by January 26, 2026. However, screening may continue until the position is filled.