Blugold Central: Administrative Specialist - Operations

Job Duties:

The Registrar Operations Specialist plays a key role in managing various software and information system projects, while also helping coordinate important enrollment and student record tasks that keep our systems accurate and reliable. A big part of this role includes maintaining and publishing the academic catalog.

This person works with complex student data, record retention tools, and third-party software, and teams up with other staff to handle things like transcript updates and registration processes.

There may also be other specialized tasks assigned as needed. Above all, the Registrar Operations Specialist is committed to providing excellent customer service, following Blugold Central's service standards, and recognizing how accurate student records support the university’s efforts to recruit and retain students. This position also involves cross-training in other areas of the Registrar’s Unit in Blugold Central. This position reports to the Associate Registrar.

Core Job Accountabilities
• Provide technical and functional support for system implementations and upgrades, including testing, integration, and troubleshooting.
• Serve as a key resource for enrollment and student records processes.
• Maintain and enhance electronic records systems and record retention practices to ensure compliance and accuracy.
• Conduct audits and analyze data to ensure integrity of academic records, applying necessary controls and corrections.
• Research and resolve complex student record issues.
• Ensure institutional compliance and data security, particularly when working with third-party vendors.
• Interpret and enforce academic policies, making informed decisions on record-related requests.
• Continuously evaluate and improve business processes to increase efficiency and effectiveness.
• Provide training and support for faculty, staff, and advisors on Registrar systems and tools.
• Support student record management through accurate data entry and maintenance.
• May assist with certifying student-athlete eligibility in accordance with NCAA regulations.
• High level of dedication to quality service
• Works with front line, faculty, and staff to provide background on issues
• May respond directly to students or other external customers
• Interacts with internal and external customers, including faculty, staff, advisors, and student workers
• Protects confidentiality related to financial, academic, and/or personal issues

Department: Blugold Central

Compensation: $55,000-$58,000 depending on experience

Required Qualifications:

• Uses critical thinking to process communication, perspectives, policies and/or procedures and solve problems
• Knows and understands the importance of professional ethics and legal responsibilities.
• Accountable for actions and results
• Brings energy and a positive approach to work 
• Is technically literate and able to fully utilize technology
• Analyzes and processes large amounts of information, sees inter-relationships and acts on them to continuously improve outcomes and how work gets done
• Integrated technological system management (process flow, data management, access, problem solving, record retention)

Preferred Qualifications:

• Bachelor’s degree
• Thorough knowledge of academic structure and programs, academic requirements, policies and procedures
• Knowledge of FERPA procedures
• Familiarity with academic and student records management

How to Apply:

Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Website: http://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives. You must create an account and login before you can apply. Please be sure you have included the following in PDF format:

• Cover letter
• Resume
• Names and contact information for three references.

Contact Information:

Please direct requests for additional information to: Erin Olson, olsoee@uwec.edu

INSTITUTIONAL OVERVIEW

UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit  https://www.uwec.edu/human-resources/employment-opportunities/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.