Blugold Central: Parking Office Associate

Job Duties:

Under the supervision of the Parking Supervisor, the parking office associate is responsible for performing a variety of tasks to create a culture of service excellence. This position will work collaboratively with campus partners to serve the parking needs of campus visitors, faculty, staff, and students. This person will serve as the main point of contact for parking-related questions and will work closely with the Parking Supervisor and student staff. The person will require exceptional conflict resolution skills and the ability to interact with all customers, staff, and students in a respectful manner while upholding parking regulations. The position does include providing coverage as needed for parking enforcement and driving the conveyance vehicle (valid driver’s license required).

SPECIFIC RESPONSIBLITIES:

• Serve as a first point of contact for parking telephone contacts, email, and mail inquiries while maintaining a high level of customer service.
• Maintain procedures, training and documentation to ensure consistent and excellent customer service – requiring the ability to develop/maintain process and system end-user manuals and user guides in collaboration with other units.
• Provide faculty, staff, students and campus visitors with answers, information, and satisfactory problem resolution in a timely manner regarding campus parking and at times general campus information.
• Coordinate reliable event parking and/or visitor parking within the university departments and outside organizations.
• Process eforms and phone requests by issuing virtual parking permits following department guidelines using the parking management system (AIMS).
• Research, compile and prepare parking data queries and reports as requested.
• Serve as the point of contact for parking-related questions from student staff as they relate to policies and procedures for parking enforcement, conveyance van and event parking and provide coverage as needed for these tasks if students are unavailable.
• Accountable for parking front and back-end tasks as priority under guidance and direction of the Parking Supervisor included but not limited to financial processes: invoicing, collections, event chargebacks.
• Maintain the confidentiality of UWEC student records and all department of motor vehicle information.
• Assist in future parking projects and follow the UWEC mission within the Enrollment Management Division.
• Other duties as assigned by the Parking Supervisor which include, but is not limited to, assisting with event parking and signage.

Key Job Responsibilities:

• Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures
• Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities
• Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums
• Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision
• Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations

Department:

Parking & Transportation

Compensation:

$19-$21 per hour

Required Qualifications:

• High school diploma 
• Valid Driver’s license 
• Excellent customer service skills with the ability to handle difficult customer situations with appropriate conflict resolution skills and independent decision-making. 
• Excellent verbal and written communication skills 
• Demonstrated operational knowledge of Microsoft Office Suite products (Outlook, Word, and Excel) including the ability to create and maintain spreadsheets with simple formulas 
• Demonstrated knowledge of standard office operations, including the ability to handle time-sensitive and confidential information. 
• Ability to monitor and process financial transactions such as invoices, verify accuracy of financial transactions, and maintain an accurate file of financial records 
• Working effectively and collaboratively with diverse groups, individuals, and customers 
• Effective problem-solving, time management and organizational skills 
• Flexibility in a variety of situations, including change, and working under pressure 
• The ability and willingness to learn new systems, software, and processes quickly 
• Attention to detail and accuracy, and the ability to effectively manage multiple tasks with efficiency.

Preferred Qualifications:

• Experience in a customer service environment, including in-person, electronic and/or telephone interactions. 
• Familiarity with UW-Eau Claire or other UW-System campus administrative procedures 
• Prior experience with a customer database system, financial/budget system, and/or electronic form system

How to Apply:

Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Website: http://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives. You must create an account and login before you can apply. Please be sure you have included the following in PDF format:

• Cover letter
• Resume/curriculum vita
• Names and contact information for three references.

To ensure consideration, completed applications must be received by December 17, 2025.

Contact Information:

Questions: Kim O'Kelly; WEIGELKB@uwec.edu

INSTITUTIONAL OVERVIEW

UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit  https://www.uwec.edu/human-resources/employment-opportunities/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.