Dean of Students: Case Manager

Job Duties:

The Case Manager, reporting to the Assistant Dean of Students plays a key role in supporting student success by providing proactive, student-centered case management. This position assists students navigating personal, academic, health-related, financial, and/or family-related challenges.

Working closely with the Dean of Students team and campus partners, the Case Manager triages student concerns, manages an assigned caseload, and provides timely outreach, intervention, and support. The Case Manager assists students in understanding and navigating university policies, accessing resources, and making informed decisions to support their academic persistence and personal well-being.

This position is part of a collaborative campus support network, including Academic Advising, Counseling Services, Services for Students with Disabilities, Residential Living, Student Health Services, the Center for the Awareness of Sexual Assault (CASA), Fostering Success, and other university and community resources. The Case Manager also provides support to the Students of Concern Team, participating in case review, documentation, and coordinated care efforts.

This is a renewable position, contingent on performance and continued funding.

SUPERVISION

Reports to: Assistant Dean of Students

PRIMARY RESPONSIBILITIES

Students of Concern Case Management (85%)

• Provide comprehensive case management for students experiencing a wide range of concerns, including but not limited to academic challenges, mental and physical health issues, financial difficulties, and family-related matters.
• Meet individually with students on the caseload, following established triage and prioritization protocols.
• Collaborate with faculty, staff, and academic advisors to support and assist students of concern.
• Engage with students’ family members and external support systems, as appropriate, to promote student well-being and success.
• Develop, implement, and monitor individualized plans to support students’ ongoing well-being and academic progress.
• Maintain accurate, timely, and confidential case records using Maxient case management software.
• Refer students to appropriate campus and community resources and services when necessary.
• Follow established protocols and coordinate with relevant campus entities in response to crises and emergency situations.
• Escalate concerns to the Assistant Dean of Students when appropriate.
• Assist students in navigating university processes, including course add/drop, withdrawal from individual courses or full semesters, and complaint or appeal procedures.
• Conduct proactive outreach to students on the caseload who have received early academic alerts from instructors.

ADMINISTRATION, COLLABORATION, AND UNIVERSITY COMPLIANCE (15%)

• Assist with managing emergency grant requests submitted to the Office of the Dean of Students, obtaining and uploading documentation to the Maxient case.
• Serve as a member of the Students of Concern Team, contributing to coordinated care and case review processes.
• Act on behalf of the Assistant Dean of Students in their absence.
• Support overall operation of the Office of the Dean of Students and Division of Student Affairs.
• Serve as a Campus Security Authority, as designated through applicable federal and state regulations.
• Actively participate in departmental/division efforts and projects.
• Serve on relevant University, division, department and search committees as needed.
• Support prevention, education, and outreach efforts related to student wellbeing.
• Engage in ongoing professional development related to case management and student support.
• Participate in university events, which may include evening and weekend responsibilities.
• Perform additional duties as assigned.

IMPORTANT NOTE

While this position may be filled by a licensed professional, it does not function as a clinical or therapeutic role and is not governed by licensure standards. The individual in this role is expected to maintain clear boundaries, adhere to university policies and relevant laws, and communicate transparently with students regarding their role and scope of services.

Department: Office of the Dean of Students, Division of Student Affairs

The Division of Student Affairs is dedicated to connecting Blugold students with the resources and support they need to succeed academically and personally. Through a variety of programs, services, and partnerships, we foster student engagement, health, well-being, and development throughout their journey at the university.

Required Qualifications:

• Bachelor’s degree in a relevant field; preferred areas include psychology, social work, education, or related disciplines.
• Proven problem-solving skills and the ability to manage complex or crisis situations involving students.
• Excellent oral and written communication skills.
• Demonstrated commitment to supporting student success.
• Flexibility to work at multiple campus locations as needed.
• Ability to meet deadlines, manage competing priorities, and perform effectively under pressure.
• Experience working effectively with individuals from diverse backgrounds and cultures.
• Strong organizational, planning, and follow-up abilities.

Preferred Qualifications:

• Master’s degree: preferred fields include, but are not limited to student affairs, social work, or higher education administration.
• An ability to quickly build rapport with students and colleagues.
• An ability to synthesize information regarding complex student issues.
• Demonstrated commitment to students’ personal and academic development.
• Excellent organizational and administrative skills.

How to Apply:

Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Website: http://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives. You must create an account and login before you can apply. Please be sure you have included the following in PDF format:

• Cover letter
• Resume
• Names and contact information for three references.

Contact Information: Sarah Snyder, SNYDERSJ@uwec.edu

INSTITUTIONAL OVERVIEW

UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit  https://www.uwec.edu/human-resources/employment-opportunities/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.