Custodial Services Supervisor

The University of Wisconsin–Eau Claire Custodial Department is seeking applications for a Custodial Services Supervisor. This position is a Tuesday through Saturday, working 2:30 p.m. - 11:00 p.m.

Reporting to the Custodial Services Program Manager, this role assumes responsibility for overseeing Custodial and Custodial Team Lead roles across various buildings within the UWEC campus, potentially including supervision of student staff. Direct engagement with Custodial personnel is essential for effective supervision. In addition to personnel oversight, the incumbent will contribute to the planning, development, organization, and implementation of short-term, medium-term, and long-term goals for the custodial services unit. This involves devising cleaning strategies aligned with campus and customer requirements while optimizing available resources. As integral members of the UWEC campus Custodial Services team, our objective is to deliver outstanding cleaning services and maintain the campus facilities to enhance the experience for students, staff, and visitors. The role ensures team adherence to UWEC policies, departmental procedures, and industry standards while championing the delivery of top-notch custodial services campus-wide. UWEC Custodial Services fosters an inclusive team culture that values individual respect and diversity.

Principal functions and duties:

• Plan, develop, organize, and execute immediate, intermediate, and long-range goals of the custodial services operation unit.
• Develop custodial cleaning plans that meet the needs of the customer and best utilize resources.
• Organize staff assignments to meet the operational needs of the buildings and the campus.
• Be a safety champion as well as ensuring safety standards, security standards, work rules and policies are observed and maintained.
• Explore, investigate, and recommend process and workflow improvements.
• Establish and drive quality assurance measures to ensure standards are met.
• Ensure appropriate staffing level at all buildings, re-assign staff as needed.
• Promote positive attitudes and a supportive work environment.
• Be proactive in maintaining positive and effective customer relations.
• Insure prompt and effective communication delivery to your team via emails, Share Point, or other effective and timely direct communications.
• Understand immediate and long-term equipment needs of the team, ensuring that these needs are documented, communicated, and budgeted.
• Understand supply and consumable needs of the team and insure they are in place.
• Lead in the development of custodial operational practices, develop Standard Operating procedures (SOPs) modify as necessary, be a leader establishing training programs and inspections programs.
• Be a proactive team player with peers and subordinates.
• By definition of this position, persons in this position are considered a campus security authority (CSA) to whom individuals may report certain crimes occurring within UWEC on-campus and off-campus property.

Custodial Services Supervisor Competencies

Customer Service (building/managing relationships)

Works both independently and collaboratively with others on campus (in/outside of unit) to achieve cleaning and building upkeep goals. Responds to requests/needs in a timely manner. Utilizes interpersonal sensitivity and displays appreciation of differences across the full communications spectrum.

Equity, Diversity and Inclusion (promoting inclusion)

Demonstrates commitment to equity and inclusiveness; able to bring diverse perspectives and experiences together.

Cognition (ability to think and learn)

Capable of fully utilizing required custodial unit technology and systems, including email system, online personnel system, SharePoint system. Analyze and process information, sees inter-relationships and acts on them to continuously improve outcomes and how work gets done.

Personal Responsibility (individual environment fit)

Accountable for actions and results. Brings energy and a positive approach to the work environment. Receives coaching/feedback constructively; accepts/integrates input from others.

Fundamental Skills (subject matter/functional expertise)

Brings functional expertise to bear in daily tasks. Uses critical thinking to process communications, perspectives, policies and/or procedures and solve problems. Knows and understands the importance of professional ethics

Leadership (formal/informal ability to influence)

Accomplishes objectives within the current environment. Uses foresight to envision where future challenges and opportunities will lead. Is decisive; inspires and motivates others without being overbearing.

Key Job Responsibilities:

• Identifies work unit resource needs, manages workflow components, schedules logistics and secures resources for the completion of established projects by internal and external entities
• Identifies, develops and implements facility emergency and hazardous response policies and procedures to align with institutional safety rules and regulations
• Develops, implements, and schedules operational work plans of staff for one or multiple projects or work units
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Implements the use of and provides training for new supplies/equipment to ensure adequate utilization

Department:

Facilities Management is the division of UW-Eau Claire responsible for the operation and maintenance of 29 major buildings, 177 acres of developed land, and 186 acres of undeveloped land. Facilities Management is made up of several different sub-units including Material and Supply Store, Surplus Store, Mail Services, Grounds Maintenance, Building Trades Shops (Carpentry, Controls, Electrical, Lock, Mechanical, Paint, Plumbing), Capital Equipment Inventory, Custodial Services, Heating Plant, and Vehicle Maintenance Shop.

Compensation:

$50,000, based on qualifications and experience.

Required Qualifications:

• 3 Years of custodial or related work experience.
• Valid driver licensed and ability to be approved to drive a state vehicle.
• Demonstrated experience:
  • supervising employees: with change management and continuous improvement, within the cleaning or facilities management industry
  • in managing geographically diverse teams
• Basic understanding of building mechanical systems.
• Understanding of safety codes and standards.
• Strong understanding of standard operating procedures and the ability to develop, write and communicate standard operating procedures and work instructions.
• Strong communication and organizational skills.
• Demonstrates commitment to equity and inclusiveness; able to bring diverse perspectives and experiences together.
• Proficient with a wide array of computer and software systems including work order management systems, Microsoft office programs, and SharePoint.
• Able to maintain confidentiality while working with sensitive information.
• High level of dedication to quality service by interacting directly with students, staff, or other external customers.

Preferred Qualifications:

• 3 Years supervisory experience.
• Associate or bachelor’s degree from accredited institution.
• Previous industry cleaning knowledge and experience using custodial equipment.
• Advanced knowledge of floor care practices, both carpet and hard floors.
• Demonstrated commitment to diversity, equity, and inclusiveness.
• Demonstrated: organizational skills, experience in developing and implementing custodial team cleaning plans, experience in developing budgets and interpreting financial spreadsheets.
• Ability to: create relationships utilizing exceptional interpersonal skills, work collaboratively with peers, subordinates, and others on and off campus, proactively share practices, ideas, and team recommendations, proactively listen and encourage the sharing of ideas, practices, and recommendations, develop policies and practices which improve customer service delivery, communicate with customers, proactively seeking feedback to continually improve service delivery, be proactive with the planning, development and implementation of practices that align with industry practices and meet the needs of the campus community.

How to Apply:

Applications are submitted electronically. To ensure consideration, completed applications must be received by May 24, 2026. However, screening may continue until position is filled. Please follow instructions found on the following UW-Eau Claire Website: http://wisconsin.wd1.myworkdayjobs.com/UW_Comprehensives. You must create an account and login before you can apply. Please be sure you have included the following in PDF format:

• Cover letter
• Resume
• Names and contact information for three references.

Contact Information:

Please direct requests for additional information to: Jeremy Janiak at janiakj@uwec.edu

INSTITUTIONAL OVERVIEW

UW-Eau Claire, an institution of approximately 9,000 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit  https://www.uwec.edu/employment-opportunities.

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

ADDITIONAL INFORMATION

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The Universities of Wisconsin will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.