Blugold Mobile ID Card

• Door Access  
• Laundry 
• Library  
• Dining Services 
• Bookstore 
• Event or attendance check in 
• Recreation (Esports, Climbing wall, Weight room, etc.) 
• Anywhere you use your physical Blugold Card 

Contact the Helpdesk at 715-836-5711 or email us at helpdesk@uwec.edu.

Learn how to change or recover your school login password.

View activation and installation instructions.

Our campus is a mobile-first campus, meaning that students are encouraged to use their mobile credentials for all transactions while on campus. 

The cost of a physical Blugold ID card is $15.  Physical cards can be purchased in-person in the Blugold Card Office during regular business hours.

For students who have both a physical Blugold ID and Blugold Mobile ID, we recommend keeping the physical Blugold Card in a secure location as a back-up in case your device is lost.

Yes, your physical Blugold Card will continue to function after you have added your Blugold mobile ID card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the University of Wisconsin-Eau Claire community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

When using Express Mode (iPhone 6s or later), your Blugold mobile ID card will not be displayed with other cards in Apple Wallet for security reasons.

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  (For more details, visit Apple's website.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

No. If your enrollment status meets our eligibility requirements, the devices you have enrolled in will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your Blugold mobile ID card, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Blugold Mobile ID, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Blugold Mobile ID Card.

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Wallet.

From iPhone:

1. Navigate to the Wallet app.
2. Tap (…) in the lower right corner of your card.
3. Scroll to the bottom and select Remove Card.
4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

1. Navigate to the Watch app on your iPhone.
2. Scroll down and select Wallet & Apply Pay.
3. Tap on Transact Mobile Credential.
4. Scroll to the bottom and select Remove Card.
5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Google Wallet:

1. Open Google Wallet.
2. Select your Campus ID from the available cards.
3. Touch the three dots in the upper right corner of the screen.
4. Select Remove ID.
5. Confirm Remove ID

From Transact eAccounts:

1. Open the Transact eAccounts Mobile App on your phone.
2. Tap Continue to Sign In and login with your school credentials.
3. Approve the multi-factor authentication request.
4. Click on your photo in the upper left corner.
5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
7. Select device(s) to remove from your card.
8. Tap Remove in the pop-up box.
9. Tap on the Remove Card notification at the top of the screen or go to Google Wallet and tap Remove Card displayed under the School ID Card.

• Tap Remove in the pop-up box and the card will be removed from your Google Wallet.

Name information on the Blugold mobile ID card comes to us from the university’s core business systems and needs to be updated there. Students should contact Blugold Central. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Blugold Mobile ID Card on your phone within 48 hours.

• Account balances are currently only displayed on Apple devices. 
• If your account balances are $0, they will not display until funds are added.
• If you have available funds that are not displaying, please contact the Blugold Card Office at (715) 836-4070 or email blugoldcard@uwec.edu.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Blugold Card.

As with your physical Blugold Card, your Mobile ID Card will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at University of Wisconsin-Eau Claire, your credential will stay active and update accordingly.

• During regular business hours, contact the Blugold Card Office at (715) 836-4070 to notify us to deactivate the Blugold Mobile ID Card. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
• If applicable, identify the fraudulent door access or purchase activity and contact the Blugold Card Office (blugoldcard@uwec.edu) and report the suspected fraud.
• In the Transact eAccounts app:
  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• In the Transact eAccounts web version:
  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
• Here are additional instructions for Lost/Found Apple devices and Find My iPhone.

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

• Click the settings gear in the upper right corner. 
• Select the Card Management option.
• Choose the credential you want to reactivate and toggle it on.
• You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

• Select Card Services
• Select Activate Card
• Select the credential to reactivate
• You will receive a confirmation email. Only the selected card will be reactivated.