FAQ for LTS Transition from Alemba to TeamDynamix
Learning and Technology Services (LTS) has transitioned from Alemba Service Manager (ASM) to TeamDynamix for their client ticketing solution starting Wednesday, Jan 18, 2023.
You still contact the LTS Help Desk all of the same ways you did before:
In Person: VLL 1106
Note, email notifications; will come from: firstname.lastname@example.org
In addition, the email notifications will change as well. Below are the email notifications that clients will receive when a:
- Ticket is created,
- Ticket comment is added,
- Ticket Task Comment Added,
- Ticket Task Updated, and
- Ticket Updated.
See detailed examples below:
Ticket Created Notification Email:
Ticket Comment Added Notification Email:
Ticket Task Comment Added:
Ticket Task Updated:
Note that the sender is email@example.com or firstname.lastname@example.org even when the initial email was sent to email@example.com.
Other Related Questions about the TeamDynamix Implementation:
Q: What will happen to existing tickets in Alemba once LTS starts using TeamDynamix?
A: Alemba tickets will remain opened until resolved. No new tickets will be created in Alemba once TeamDynamix is in use. Thus, both Alemba and TeamDynamix will be in use for a period of time.
Q: What will happen if a ticket in Alemba is closed and needs to be reopened?
A: A new TeamDynamix ticket will be created by copying and pasting information from closed Alemba ticket into new TeamDynamix ticket.