Skip to main content

Become a service center employee

The Service Center employs, on average, 15 students each semester. Students begin work as cashiers and have the potential to be promoted to supervisory positions. Student employees gain experience in cash handling, ticket sales, shipping and information services. We provide customer service to students, faculty-staff and community members at the Service Center's walk-up location as well as on the phone, via e-mail and at events both on and off campus. Our staff provides event ticketing for more than 350 events each year, grossing over $400,000.

The Service Center fosters positive learning outcomes by providing student employment focusing on responsibility, communication and customer service.

To apply, visit Handshake for current openings.

Employment Opportunities

Cashier

This position reports to the Business Services Manager. It is responsible for communicating and maintaining excellent customer service to the on-campus and off-campus patrons who utilize the Service Center.

A. Customer Service Responsibilities

  1. Cash checks using the AudienceView ticketing system.
  2. Sell tickets at the Service Center as well as at the event site, using the AudienceView ticketing system.
  3. Answer phones and process phone orders.
  4. Provide correct information to customers.
  5. Provide postal and USPS services.
  6. Operate a postal scale and postal machine.

B. Miscellaneous Responsibilities

  1. Balance a cash drawer.
  2. Count cash accurately.
  3. Be professional, courteous and organized.
Student Supervisor

This position reports to the Business Services Manager. It is responsible for communicating and maintaining excellent customer service to the on-campus and off-campus patrons who utilize the Service Center. This position acts as the Service Center Operations Manager on nights and weekends, in the absence of the manager. It is also responsible for directing the cashiers who work at the Service Center.

A. Customer Service Responsibilities

  1. Cash checks using the AudienceView ticketing system and card reader.
  2. Sell tickets at the Service Center as well as at the event site, using the AudienceView ticketing system.
  3. Answer phones and process phone orders.
  4. Provide correct information to customers.
  5. Provide postal and USPS services.
  6. Operate a postal scale, money order machine and postal machine.

B. Supervisor Responsibilities

  1. Train cashiers on operation of the AudienceView ticketing system, postal scale, postal machine, card reader, and telephone system.
  2. Balance money in the vault and cash drawers.
  3. Maintain vault security by providing loans to cashiers.
  4. Open and close the Service Center using correct procedures.
  5. Prepare computer reports, balance the vault and lock/alarm the Service Center at the end of day shift.
  6. Direct cashiers on duties, services and information provided by the Service Center.

C. Miscellaneous Responsibilities

  1. Balance a cash drawer.
  2. Count cash accurately.
  3. Act as a resource for the cashiers and the customers.
  4. Be professional, courteous and organized.
Box Office

This position reports to the Business Services Manager. It is responsible for communicating and maintaining excellent customer service to the on-campus and off-campus patrons who purchase tickets for events around campus. This position requires students to work events on campus on nights and weekends.

A. Customer Service Responsibilities

  1. Sell tickets at campus events, using the AudienceView ticketing system.
  2. Provide correct information to customers.

B. Box Office Responsibilities

  1. Help customers with will call tickets.
  2. Service Season Ticket Holders.
  3. Prepare sales reports at the end of event shifts

C. Miscellaneous Responsibilities

  1. Balance a cash drawer.
  2. Count cash accurately.
  3. Be professional, courteous and organized.
We want to hear from you

Please enter your name

Please enter a valid email address

Please enter a valid phone number

Please enter a message