Student Employment

Become a service center employee

The Service Center employs, on average, 25 students each semester. Students begin work as cashiers and have the potential to be promoted to supervisory positions. Student employees gain experience in cash handling, ticket sales, shipping and information services. We provide customer service to students, faculty-staff and community members at the Service Center's walk-up location as well as on the phone, via e-mail and at events both on and off campus. Our staff provides event ticketing for more than 350 events each year, grossing over $400,000.

The Service Center fosters positive learning outcomes by providing student employment focusing on responsibility, communication and customer service.

To apply, visit the Service Center, in Davies Center's east lobby, and request a student employment application. 

Employment Opportunities

This position reports to the Service Center Operations Manager. It is responsible for communicating and maintaining excellent customer service to the on-campus and off-campus patrons who utilize the Service Center.

A. Customer Service Responsibilities

  1. Cash checks using the Ticketforce ticketing system.
  2. Sell tickets at the Service Center as well as at the event site, using the Ticketforce ticketing system.
  3. Answer phones and process phone orders.
  4. Provide correct information to customers.
  5. Provide postal and USPS services.
  6. Operate a postal scale, money order machine and postal machine.

B. Miscellaneous Responsibilities

  1. Balance a cash drawer.
  2. Count thousands of dollars accurately.
  3. Be professional, courteous and organized.

This position reports to the Service Center Operations Manager. It is responsible for communicating and maintaining excellent customer service to the on-campus and off-campus patrons who utilize the Service Center. This position acts as the Service Center Operations Manager on nights and weekends, in the absence of the manager. It is also responsible for directing the cashiers who work at the Service Center.

A. Customer Service Responsibilities

  1. Cash checks using the Ticketforce ticketing system and card reader.
  2. Sell tickets at the Service Center as well as at the event site, using the Ticketforce ticketing system.
  3. Answer phones and process phone orders.
  4. Provide correct information to customers.
  5. Provide postal and UPS services.
  6. Operate a postal scale, money order machine and postal machine.

B. Supervisor Responsibilities

  1. Train cashiers on operation of the Ticketforce ticketing system, postal scale, money order machine, postal machine, card reader, and telephone system.
  2. Balance money in the vault and cash drawers.
  3. Maintain vault security by providing loans to cashiers.
  4. Open and close the Service Center using correct procedures.
  5. Prepare computer reports, balance the vault and lock/alarm the Service Center at the end of day shift.
  6. Direct cashiers on duties, services and information provided by the Service Center.

C. Miscellaneous Responsibilities

  1. Balance a cash drawer.
  2. Count thousands of dollars accurately.
  3. Act as a resource for the cashiers and the customers.
  4. Be professional, courteous and organized.

This position reports directly to the Service Center Operations Manager. In addition to having the same responsibilities as the Student Supervisor, the Lead Supervisor is responsible for training the cashiers and supervisors, making sure events are staffed, and assisting the Service Center Operations Manager in making sure the operation runs smoothly.

A. Scheduling student ticket sellers for events

  1. Monitor event book.
  2. Draft students to work events.
  3. Update event tally spreadsheet.

B. Supervising cashier and student supervisor performance evaluations.

  1. Write up evaluations once a year.

C. Training and developing cashiers and student supervisors

  1. Organize training for cashiers and supervisors.
  2. Set up training sessions and meetings as needed.

D. Revising Service Center procedural manuals

  1. Review manuals twice a year.

E. Interviewing and hiring student cashiers

  1. Review job applications.
  2. Meet with prospective student cashiers.
  3. E-mail prospective student cashiers.
  4. Submit paperwork to Human Resources.
  5. Set up file for new hires.

F. Scheduling cashier and student supervisor work shifts

  1. Create sign-up schedule for fall , spring, summer, and breaks.
  2. Create semester schedule for fall, spring, summer, and breaks.

G. Submitting forms to Service Center Assistant Manager

  1. Have new hire fill out appropriate forms 1-9, W-4, Paycheck distribution, Statement of Selective Service forms.

H. Promoting student cashiers to student supervisors

  1. Interview student cashiers.
  2. Determine student cashiers that qualify for student supervisor position.
  3. Hire student cashiers and student supervisors.

I. Overseeing student cashiers and student supervisors

  1. Follow procedures for ticket selling, accounting, and cash handling.
  2. Organize payroll procedure.
  3. Send out weekly e-mails.
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