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community coordinator AND change agent

| Claire Lindstrom

Karman Briggs is the Director of Jobs and Business Development and runs the Women's Business Center at Western Dairyland, a private non-profit community action agency that helps disadvantaged individuals in Western Wisconsin. She was promoted from within to her current supervisor role.

Karman felt it was important to be informed and intentional about her new role so enrolled in the Supervisory Management Certificate Program. She quickly realized she had some assumptions about her staff members and needed to coach employees on goal setting and prioritizing. Learning about her own personal management helped Karman better relate to her employees.
"Learning more about myself and who I am as a supervisor has helped me operate with a new level of respect and trust for my employees. I feel this has spread throughout my department."

The result? Western Dairyland now is more team oriented and has improved staff retention.

"After completing the Supervisory Management Certificate Program, I am better able to understand the strengths and weaknesses of the different members of my team. This is critically important to me so I can delegate projects and capitalize on my employee's strengths and talents."