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Hospitality Practices across the Health & Aging Services Continuum

| Gretchen Hutterli

The importance of hospitality practices in the field of health and aging services is the focus of the annual University of Wisconsin-Eau Claire Center for Health Administration and Aging Services Excellence (CHAASE) Fall Forum. The event will be held September 13, from 3:30-5:00 pm in the Davies Center Ojibwe Ballroom (Room 330). 

Promoting and implementing effective hospitality practices across the continuum of senior care requires progressive leadership and a commitment to improving services for individuals and the broader field. The quality and sustainability of hospitality approaches and new models of care delivery and service depends on good evidence and high impact practices to chart the future course of the field.   
A panel of respected experts will discuss the impact and upside of hospitality practices for residents in senior care and housing today, and the future possibilities leveraging evidence, existing practices and new perspectives. They will  explore the following questions:

  • What is the current environment and use of hospitality practices in the field today?
  • How does the use of hospitality differ across services and settings?
  • What is the impact of these practices on care and services, and organizational performance?
  • What are the challenges and opportunities ahead and how might we address them? 
  • What are the new skill sets and talents required for advancing quality of life for leaders?

Our panelists include:

  • David Miller, Executive Director at Friendship Village of Bloomington, a LifeSpace Community
  • Brook Hollis, Associate Director, Sloan Program & Institute for Healthy Futures, Cornell University
  • Richard Deahn, Culinary Services Corporate Director, Benedictine Health System.

Dr. Kevin Hansen, assistant professor of health care administration and CHAASE vice convener, will serve as the moderator.
In addition to the panel presentation, participants will view a variety of applied research projects developed by UW-Eau Claire health care administration seniors during their practicum experiences. This year's practicum students will explore hospitality practices across the senior care continuum, including skilled nursing, rehab services, assisted living, senior housing and home and community based services.
UW-Eau Claire Center for Health Administration and Aging Services Excellence is sponsoring this event, with the support of UW-Eau Claire Department of Economics and College of Nursing. We are also inviting members of LeadingAge Wisconsin and the Wisconsin Health Care Association to join us, along with other interested aging service providers in this region.
The forum is free and open to the public.  No registration is required, and there will be a social with refreshments and appetizer after the forum. For more information contact Libby Fandry at 715-836-2736.