Telephone: IP Phone Reference Guide

Table of Contents

• Phone Basics
  • Placing a Call
  • Answering a Call
  • Ending a Call
  • Redialing a Number
  • Answering a Call - Pickup
  • Speed Dial
• Placing on Hold
  • Put a Call on Hold
  • Return to a Call on Hold
• Transferring a Call
  • Transferring a Call Directly to Voicemail
• Parking a Call
  • Answering a Parked Call
• Forwarding your Calls
  • To Forward All Calls to Voicemail
  • To Cancel Call Forward
• Directories Button
  • Dialing from a Directory Menu
• Conference Calling
• Adjusting the Volume
  • Adjust the Ringer Volume
  • Adjust the Handset, Speakerphone, or Headset Volume
• Changing the Ringer
• Voicemail System
  • Setting up Voicemail
  • Checking Voicemail
  • Checking Voicemail from Off Campus
• Need Help?

Phone Basics

Beyond picking up and putting down the handset, IP phones allow alternative ways to place, answer, end, and manage calls.

Placing a Call

Users have multiple options in making a call from their IP phone:

• Press the [LINE], [SPEAKER], or [HEADSET] button and dial.
• Press the [NEWCALL] soft key and dial.
• Press a speed dial button.
• Select a number from a directory and press the [DIAL] soft key or lift the handset.

Answering a Call

When using a headset, press the [LINE] button of the incoming call.

When using speakerphone, press the [ANSWER] soft key or the [SPEAKER] button.

Ending a Call

When using a headset, press the [HEADSET] button or the [END CALL] soft key.

When using speakerphone, press the [SPEAKER] button or the [END CALL] soft key.

Redialing a Number

Press the [REDIAL] soft key.

Answering a Call - Pickup

1. Lift the handset and press the [PICKUP] soft key.
2. Press the [ANSWER] soft key.

Speed Dial

1. With the handset down, dial the abbreviated number.
2. Press the [ABBRDIAL] soft key.

Placing on Hold

Put a Call on Hold

To put a call on hold, press the [HOLD] soft key.

Return to a Call on Hold

To return to a call on hold, press the [RESUME] soft key.

When there are multiple calls on hold, use the [NAVIGATION] button to select the desired call and press [RESUME].
NOTE: Calls on hold stay on hold indefinitely.

Transferring a Call

1. Press the [TRNSFER] soft key to put a call on hold.
2. Dial the number you want to transfer to.
   NOTE: To transfer to someone's voicemail, dial #8 plus their number.
   
3. (Optional) Announce the call.
4. Press the [TRNSFER] soft key to complete.
   NOTE: If the transfer fails, press the [RESUME] soft key to return to the original call.

Transferring a Call Directly to Voicemail

To transfer a call to your voicemail, press the [IDIVERT] soft key while the phone is ringing.

Parking a Call

1. Press the [MORE] soft key.
2. Press the [PARK] soft key.
3. Make a note of the park number.

After 3 minutes, the call will ring back to the phone that placed it in park. If the call is not answered, it will go to voicemail.

Answering a Parked Call

Press [#] plus the park number.

Forwarding Your Calls

1. Pick up the handset
2. To forward all calls to another number, press the [CFWDALL] soft key.
3. Dial the number to forward all calls to.
   NOTE: Enter the number exactly as you would if you were placing a call to that number.

To Forward All Calls to Voicemail

1. Press the [CFWDALL] soft key.
2. Press the [MESSAGES] button.
   

To Cancel Call Forward

Press the [CFWDALL] soft key.

Directories Button

The directory buttons allow you to access a list of missed, received, or placed calls, as well as the corporate directory.

Dialing from a Directory Menu

1. Press the [DIRECTORIES] button.
2. Select the directory.
3. Select the number you wish to call.
4. Press the [DIAL] soft key.
   NOTE: To enter any letter on your LCD screen, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press [2] once for "a", twice for "b", and three times for "c". To back up, press the [<<] soft key.

Conference Calling

1. During a call, press the [MORE] soft key.
2. Press the [CONFRN] soft key quickly.
   NOTE: This opens a new line and puts the first party on hold.
   
3. Dial the number.
4. When the call connects, press [CONFRN] again to add the new party to the call.
   NOTE: You can add up to a total of six lines using this method.

Adjusting the Volume

Adjust the Ringer Volume

The handset must be in the cradle. Press the volume button [+] up or [-] down. The setting is automatically saved.

Adjust the Handset, Speakerphone, or Headset Volume

During a call, press the volume button [+] up or [-] down. To apply the new volume level to all future calls, press the [SAVE] soft key.

Changing the Ringer

1. Press the [SETTINGS] button.
   
   
2. Press [2] for ring type.
3. Press the [SELECT] soft key to choose "default ring".
4. Use the [NAVIGATION] button to scroll through the list of ring types.
5. To hear samples, press the [PLAY] soft key.
6. To set your selection, press [SELECT].
7. Press the [OK] button.
8. Press the [EXIT] button.

Voicemail System

Setting up Voicemail

1. Press the [MESSAGES] button or dial the access number.
2. Enter your PIN number (112233 is the default for 1st time setup) and press the [#] key.
3. You will hear: "Welcome to Cisco Unity Connection"
4. Follow the simple instructions to record your name and greeting. After listening to a playback of your recording, you may re-record your message.

Checking Voicemail

1. Press the [MESSAGES] button.
2. Enter your PIN number and press the [#] key.
3. You will be provided your current status related to voice messages, new e-mail messages, and your calendar.
4. The Main Menu choices will then be given.

Press [0] to use the touch tone system, or say one of the commands below:

• [2] To send a message
• [3] To Review Old Messages
• [4] Setup Options
• [5] Compose a voice message
• [6] To List meetings
• [*] Exit
• [0] Help

Checking Voicemail From Off-Campus

There are a number of options for checking your voicemail when off-campus. Directions for these two processes are listed below:

Email

This option is available both on- and off-campus. Check your email for voicemail messages. You can listen to these messages using your computer speakers.

Dial your Extension Directly

1. Dial 715-836-XXXX.
2. When instructed to enter your ID, enter your six-digit extension (36-xxxx) followed by "X"
3. You will be instructed to enter your PIN, followed by "#"
4. You will then be able to access your messages as normal

For technical assistance, contact the LTS Help Desk via email at helpdesk@uwec.edu, or call extension 36-5711.