Services: SpectrumU

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UW-Eau Claire is giving access to the application “SpectrumU” which will allow students to watch live TV from Charter directly on their Android or iOS device.

Content

Overview

Q: What is the SpectrumU app?
The SpectrumU App is a mobile application that allows you to stream 50 live TV channels on your mobile device, so long as you are on UW-Eau Claire’s internet network.

Q: Do I have to pay to use the app?
No. SpectrumU is free to anyone on the University's wireless networks (UWECwireless and UWECpilot).

Q: What mobile devices can I use with the app?
The app works Apple iOS devices and Android devices.

Q: What do I need to use the app?
You will need to download the SpectrumU app from the Apple app store (iOS) or the Play Store (Android) and the ability to access the University's wireless network.

Watching Content

Q: How do I use the application?
Open the application via your App menu or a shortcut, click accept and start watching!
To change channels, you can select channels by scrolling through the “All Channels” option. Otherwise should you want additional information you can find the icon on the top left corner of the screen and select “Guide” and select a channel.

Q: Why doesn't the SpectrumU App work off campus?
We receive the right to provide these shows and the programming services to you from the TV networks, and they place various limitations on Charter as to how, when and where we can authorize viewing. (The same limits are placed on any other distributors as well.) For some networks or shows, we are unable to offer streamed, live programming outside of the University. We are always working to gain the widest access to view these shows and provide you with the best experience possible.

Q: Why are there some channels not available to watch on the SpectrumU App?
For the same reasons you can't watch live channels outside the University (see above). Additional channels will be made available as able.

Installation Instructions

Android

  1. Launch Google Play Store.
  2. Search for SpectrumU and select it from the list.
  3. Tap Install.
  4. Open the application.
  5. Agree to the Terms and Conditions and tap Agree.

iOS

  1. Launch the App Store.
  2. Search for SpectrumU and select it from the list.
  3. Tap Install.
  4. Open the application.
  5. Agree to the Terms and Conditions and tap Agree.

Direct Download Link:

http://www.charter.net/support/tv/spectrumu-app/

Known Issues

  • App freezes while launching
    If you are launching the Spectrum U app on your Android device, and the app gets stuck on a black screen with the Charter logo displayed, you may need to close the app and try again. To close the app:
    1. Hold down the Home button on your device until it displays the windows of all apps that are currently running.
    2. Find the Spectrum U window and swipe it off the screen to exit out of it completely.
    3. Go back to your app launch screen and tap the app to re-launch it.
  • Unable to control volume while streaming
    If you are using an Android device and cannot turn the volume up or down, it is likely that the volume rocker button on your device is only changing the ringer volume, when it is the media volume that needs to be adjusted. To change the media volume:
    1. Pull down the notification bar at the top of your screen, then tap the Settings icon next to the date.
    2. Tap Sound to view the sliders for each sound type.
    3. Drag the slider for Media volume as appropriate.

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