Quick Links:

Contents:

• Step 1: Install a FollowMe Printer
• Step 2: Send a Job to a FollowMe Printer
• Step 3: Find a FollowMe MFD Location
• Step 4: Using a FollowMe MFD
  • Log In
  • Print
  • Scanning within the PaperCut app
  • Scanning with Scanner (Classic) for custom dimensions
  • Copy
• Pricing and Accounts
• Checking and Adding Personal Funds
• Request a Refund
• Departmental MFD Supplies
• Departmental Shared Accounts and Groups
• Known Issues
• Troubleshooting
• FAQs
• Contact

Step 1: Install a FollowMe Printer

• University-Owned Computer 
  • Windows
  • Mac
• Personally-Owned Device 
  • Windows
  • Mac
  • Android
  • IOS

Windows (University-Owned Computer)

1. Click in the search box or on the Windows Start button in the lower-left and type in 'Control Panel' and click on it from the results in the list above.
2. Under the 'Hardware and Sound' section click on 'View devices and printers'.
3. There should be a separate section for just printers.
4. If the FollowMe printers aren't installed, log out and log in again and then give your computer a few minutes to run all of the login policies, which includes adding these printers. You must be on the campus network for this policy to properly run during a log in and being connected to VPN won't work.
5. If issues persist please contact the LTS Help Desk at helpdesk@uwec.edu or call (715) 836-5711.

1. Follow steps 1 through 3 in the previous section so that you see the printers that are installed on your computer.
2. For the printer you want as your default, which should commonly be UWEC-FOLLOWME-BW and not the COLOR, right-click on the printer and select 'Set as default'

Mac (University-Owned Computer)

1. Click the Spotlight Search magnifying glass in the upper-right portion of the menu bar.
2. Type Self Service in the Spotlight Search dialog.
3. Press Return on the keyboard.
4. Log into Self Service using your university username and password. 
5. Click the FollowMe Printers option in the category menu on the left. 
6. Select the FollowMe printer (color or black and white) you would like to install.
    Note: Color printing is currently limited to authorized faculty, staff, and student employees
7. Click Install.
8. The installation is complete when the printer shows a Reinstall button.
9. Continue to Step 2: Send Job to FollowMe Printer.

Windows (Personally-Owned Device)

1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
2. Click here for instructions for installing the Mobility Print client
   • Add the UWEC-FOLLOWME-BW printer. If you are a faculty, staff, or student employee who has been authorized to print color, you may also add the UWEC-FOLLOWME-COLOR printer as well.
   • When prompted enter your UWEC username and password
3. Continue to Step 2: Send Job to FollowMe Printer.

Mac (Personally-Owned Device)

1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
2. Navigate to and click on System Preference > Printers and Scanners.
3. Click the plus in the lower left corner of the Printers list.
4. A dialog box will appear displaying all of the discovered printers on the network.
5. In the search box type in UWEC-FOLLOWME-BW to find the FollowMe printer and select it. If you are a faculty, staff, or student employee who has been authorized to print color, you may also add the UWEC-FOLLOWME-COLOR printer as well.
    NOTE: Make sure that the Use field is set to Secure AirPrint.
6. Click Add.
7. The first time you send a print job you'll need to enter in your university credentials when prompted. See the troubleshooting entry for My Mac says "Hold for Authentication" or Bouncing Printer Icon for more details.
8. Continue to Step 2: Send Job to FollowMe Printer.

Android (Personally-Owned Device)

1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
2. Install the Mobility Print app from the Google Play Store.
3. Launch the app.
4. Open the Mobility Print app and press ANDROID SETTINGS.
   

   

   
    
5. Press Mobility Print.
   

   

   
    
6. Press the toggle button On to enable mobile printing.
   
   

   

7. Exit out of your phone's settings.
8. Select the document that you would like to print.
9. Send your document to the shared mobile printer by selecting it. You can choose to print to UWEC-FOLLOWME-COLOR if you are an authorized faculty, staff, or student employee to do so.
10. Continue to Step 2: Send Job to FollowMe Printer.

IOS (Personally-Owned Device)

1. Make sure that you are connected to the UWEC wireless network or UWEC's VPN if off campus
2. Open the content that you want to print from.
3. To find the print option, press the app's share or additional functions icon.
4. Press Print.
   NOTE: If you cannot find the print option, check the app's User Guide or Help section. Not all apps support AirPrint.
5. Press Select Printer UWEC-FOLLOWME-BW, or you can choose to print to UWEC-FOLLOWME-COLOR if you are an authorized faculty, staff or student employee to do so.
   NOTE: When selecting the printer please use those that start with UWEC and not the old printers without.
6. To change any print settings, Press Options.
7. Choose the number of copies and other options.
8. Press Print again to send your document to the shared mobile printer. You will be asked to enter your UWEC username and password the first time you print.
9. Continue to Step 2: Send Job to FollowMe Printer.

Step 2: Send a Job to a FollowMe Printer

1. Open the document on your computer or device you wish to send to a FollowMe Printer.
2. Print the document using the document application's print features.
3. Select the appropriate printer:
    - UWEC-FOLLOWME-BW for black and white printing
    - UWEC-FOLLOWME-COLOR for color printing by authorized users
    Tip: For color printing if only certain pages are color, to reduce your cost you should consider printing those pages separately. Every page sent through the color printer will be assessed the color charge regardless of the content on the page.
4. Complete any other necessary steps in the print dialog. 

Step 3: Find a FollowMe MFD Location

Step 4: Using a FollowMe MFD

Log In

1. If the printer is in Energy Saving mode, touch the MFD screen to wake the printer up.
2. Tap your chip-enabled Blugold ID card OR your mobile credentialed device on the FollowMe Printer card reader. (this will also wake a unit up)
   NOTE: See Do I have a chip-enabled card? if you have an old Blugold ID or tapping your Blugold ID on the card reader does not work. 
    
     - - OR - -
    
    Enter your university ID number and enter your mobile printing PIN number when prompted. Most Blugold ID numbers are 7-digits long. If you have a 6-digit Blugold ID you will need to enter a zero as the first digit to make it seven.
    NOTE: If it is your first time using a FollowMe printing PIN, leave the PIN field blank and press 'No PIN?'. You should then be prompted to setup your PIN on the touch screen. See How do I reset my mobile printing PIN? if you've forgotten your PIN.
    
3. To return to the main menu from any screen press the Papercut icon or function button along the top and use the back arrow at the bottom if needed.
   

   

   
    

Print

1. After you have logged in press Print release or press the Print all button at the top if you wish to print all of your jobs.
    NOTE: the Print All function won't be an option for users who are authorized to charge multiple accounts for printing and you'll need to use the Print release options.
   

   

2. In Print release, check the box(es) next to which print job(s) and then press the 'Print' button.
   
   Your print jobs are listed in order of most recently sent at the top. You can also delete unwanted print jobs here by selecting the checkbox for it and pressing the garbage can icon. For users with multiple accounts you will need to continue to step 3 and go into the details of each job to release it.
   

   

3. To see the details of a print you submitted, and to select the account to charge to if you have access to multiple, click the > on the right for that item.
    
    You can adjust the number of copies you want or also choose to delete the print. Here is where you will also select the account to charge if you have access to multiple.
    

   

4. Press Log out or tap your Blugold ID again to log out once your document is printed, or press the back arrow at the bottom to get back to the main options screen.

Scanning within the PaperCut app

1. After you have logged in press Scan.
   

   

2. Place paper on the copier glass or use the document feeder. Pay careful attention to the paper orientation markers on the unit.
    
    You can edit the Subject and Filename fields, but for security purposes you are not allowed to change the to field, which is filled in with your email address automatically.
    

   

3. Press Settings to change any properties such as size, quality and color and then press the 'Start scanning' button.
   

   

4. Press Log out or tap your Blugold ID to logout once your scanning is completed, or press the back arrow at the bottom to get back to the main options screen.

Scanning with Scanner (Classic) for Custom Dimensions

1. After you have logged in press Device functions
   

   

2. Although you are not charged for scanning, because the system doesn't know if you are going to scan or copy, you need to select an account from the Standard Account Selection screen.
    

   

3. Press Scanner (Classic).
4. Select Scan Settings along the left.
5. Press the Scan Size tab.
6. Press Custom Size.
7. Tap each of the dimensions to adjust how large you want the scan area to be and press OK.
8. Press OK twice to return back to the main Scanner (Classic) screen or adjust any additional scan settings necessary before returning to the main Scanner (Classic) screen.
9. While on the Email tab, ensure that your name is selected as the recipient below the A to Z list.
10. Press the Start button to begin scanning.

Copy

1. After you have logged in press Device functions.
   

   

2. Select the account you will charge for the copies made.
    

   

3. Press Copier (Classic), which is also listed on the function buttons along the top.

   

   
    
4. Select the settings for your copies such as size, number of copies, duplex settings and press Start.
   

   

   
    
5. Press Log out or tap your Blugold ID once your copies are done. If you need to print or scan you can also press the PaperCut MF button along the top to return to the PaperCut application and then press the back arrow at the bottom to return to the main options screen.

Pricing and Accounts

 

Checking and Adding Personal Funds

Request a Refund

1. Make sure you are connected to the UWEC network or are connected to GlobalProtect VPN
2. Login to the PaperCut User Portal with your UWEC username and password
3. Click on 'Recent Print Jobs' in the left navigation window and adjust the filter options using the button at the top if needed
4. Look for the job you wish to request a refund for and click 'request refund' on the right side for that job
5. On the next screen you can request a refund for the full or partial amount, and you are required to enter a reason
6. Click 'Send'

Departmental MFD Supplies

• Toner
• Staples
• Letter, Legal, and Tabloid sized white paper

Departmental Shared Accounts and Groups

Known Issues

• My job stopped printing and the rest never came out 
  • Description: A job starts to print, but because of an error that occurred or because the unit ran out of the necessary size paper, the rest of the job never releases. This may also happen when I release a job and nothing prints. The unit doesn't show any errors.
  • Solution: First, always check that there is enough paper in the unit (if not locked) before printing. This is not the final solution, but the reason this occurs is all due to document privacy and security. If a user walked away from a unit with an issue and someone later was able to resolve that issue, the rest of the print may release. This is not secure or private. The unit will automatically delete job, or what is left of it, when it encounters certain error states. Out of paper is treated like an error in these situations. Unfortunately, you will need to resend the rest of the job after the issue is resolved and print again. You may wish to request a partial refund for what did not print. We are working with the vendor on ways to improve this situation as quickly as possible.
• Mac and Mobile Device users are not able to select trays and choose finisher (stapling and 3-hole punch) options 
  • Description: This has been the case in most areas with network printing even before the FollowMe system was established.
  • Solution: The easiest option is to print one copy of what is needed and use the copier functionality at a FollowMe MFD to complete the work with finishing options and to use specific trays if needed.
• Mac and Mobile Device users can't use other types of paper at locked MFDs 
  • Description: When a different type of paper is needed to print, but you only have access to a FollowMe MFD with locked paper trays.
  • Solution: FollowMe MFDs are all now set to take paper from the bypass tray first if it is detected so this tray can be used for this purpose. Just ensure the paper is in the bypass tray prior to releasing the print job. Note you may need to orient your paper in the bypass try in portrait mode. Recommend doing a single page test print first.
• Scanning of Non-standard Sized items 
  • Description: Scanning some non-standard sized items, like books, does not work well with the existing scanning functions within the PaperCut SmartSDK at the FollowMe MFDs. You do not have the option to manually enter the desired scan area.
  • Solution: A better solution is being worked on. Currently there is an auto or mixed option for size within the Scanning feature. Much of the time this works, but other times it still does not properly detect what you are trying to scan. You can still specify a size big enough to capture the entire area, but it may have larger black areas within your scanned image.
• When I submit print jobs they aren't showing up on any of the FollowMe MFDs 
  • Description: After sending a job to a FollowMe printer, the jobs are not displaying for release on FollowMe MFDs.
    Likely Cause 1: Recently the original print queues that did not start with UWEC in the name were removed from the FollowMe system and will no longer work.
    Solution 1: Remove the old print queues and use the install directions at the top of the page to install the new queues that begin with UWEC in the name.
    Likely Cause 2: Larger files that have a lot of images in them, like PowerPoints and PDFs can take several minutes to finally spool up to the FollowMe print server before they'll appear as available to print on an FollowMe MFD.
    Solution 2: Be patient. Some have taken up to 5-10 minutes to finish spooling. Adobe in particular dramatically inflates the spooled file size compared to the original file size for unknown reasons.
    Likely Cause 3: You've manually set your computer's network to use custom DNS IP addresses instead of allowing our campus network to assign them. If this is the case, your computer won't be able to find our printer server properly. Some users like to manually set Google's DNS server addresses or a few others. Our print server is only available to our network.
    Solution 3: Go into your computer's network settings and remove manually entered DNS IP addresses and allow DHCP to set DNS IP addresses. Recommend working with the LTS Help Desk if you're not familiar with how to check and change these settings.
• Excel sheets not printing in color 
  • Description: Although the UWEC-FOLLOWME-COLOR printer is selected at time of print the job still comes out black & white.
    Workaround: This issue appears to only impact Excel specifically on Windows. When printing any Excel sheet in color, after clicking the Print button in Excel, select the UWEC-FOLLOWME-COLOR printer from the pull down list, then click on Print Properties just below that. In Print Properties, ensure the bottom option for Color Mode is set to Color.
• Printing PDFs from Chrome Browser and potentially other browsers 
  • Description: Some user have reported that PDFs printed from the Chrome browser take an extremely long time be added to the print queue. 
    Workaround: Download the PDF you wish to print and open it using a PDF reader (e.g. Adobe Reader DC) or use another web browser. 
• Printing Google Docs from Chrome Browser and potentially other browsers 
  • Description: Some user have reported that printing Google Docs from Chrome browser will only cut off half of the page because page content gets shifted down. 
      Workaround: Download the file you with to print and open in Microsoft Office or use another web browser.
• Mac users attempting to print larger 12" x 18" documents where possible come out smaller 
  • Description: Some units are capable of holding 12" x 18" paper size, but when being released by Macs, the print is being forced down to 10" x 14" in some cases.
  • Solution: This issue is being investigated. The current workaround is to use a Windows based computer to print.
• My old document printed fine on my old printer, but comes out completely wrong in the new system 
  • Description: Older documents, particularly Word based documents, no longer print with the desired format/layout they used to.
  • Solution: The quickest workaround is to save the Word document to PDF and then print that. Although not the most desirable solution, you may need to recreate this document as a long-term solution if you edit it on a continual basis. Printing may seem to be a simple thing, but within a Word document there is a lot of encoding under the hood. There is also a lot that goes into printer drivers and the differences between printers.

Troubleshooting

My Mac says "Hold for Authentication" or Bouncing Printer Icon
This typically happens when you've changed your UWEC password and your password for printing to UWEC-FOLLOWME-BW or UWEC-FOLLOWME-COLOR was stored in your keychain and isn't updated. If you click on the bouncing printer icon in the dock it should bring up a printer queue window similar to this one.

To correct this issue, click on the swirling arrow on the far right. You should then be prompted to enter your UWEC credentials. Enter your current UWEC username and password. You can elect to check the box to save to your keychain so you're not prompted to authenticate each time you print. Just keep in mind this issue will come up again when you are required to change your password every 180 days.

FAQs 

• Generates significant savings for campus each year by using fewer printing devices, and devices that cost less per print
• Reduces environmental impact by wasting less paper and reducing electrical use 
• Provides a more secure and private method for printing for everyone 
• Allows printing to be done from personal mobile devices in addition to University-owned computers 

• ADA or Medical – Anyone who has an exemption of this type will need to ensure it is on file with Human Resources. The eForm will be routed through them as part of the approval process. This project is committed to ensuring easy access to printing.
• Business Case – In some cases it does not make sense or is simply not possible to make certain business process function within the new system. This is often the case with specialized systems that are not on the network or are used for remote purposes. In some instances, a business case can also be based on significant impacts to a person’s ability to efficiently do their job. All of these submissions will require a clear and strong justification. All approved business cases mean university funds can be used to purchase supplies and full technical support is available.
• Personal Exemption – In this case a user wishes to keep a printer within their office and does not qualify for either an ADA/Medical or Business Case exemption. Users seeking this exemption will need to buy paper and ink/toner out of pocket. Limited support may be given getting your printer setup the first time, but LTS will not support the hardware or software needs for these devices in the future. Newly personally purchased printers will not be supported.

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