Topics Section
- What is Duo Security and How Will it Affect Users?
- How Do I Use Duo Security?
- How Do I Use Duo Security?
- Can I Still Login If I do not Have My Phone/Token?
- What Should I do If My Password Created by My Token is not Working?
- Will My Account Get Locked After A Certain Number of Failed Login Attempts?
- Why Am I Not Receiving Duo Security Push Notifications on my iPhone or Android?
- How Should I Login If My Device does not Have Service or is on Airplane Mode?
- How Should I Login If My Device does not Have WiFi?
- Is Duo Security Authentication Needed Every Time I Login?
- What Should I do if the "Remember Me" Option is Unavailable?
- In Order to Login into my Workstation, Do I Need to Use Duo Security?
What is Duo and How Will it Affect Users?
- Duo Security uses multi-factor authentication to act as an additional layer of protection when logging into University of Wisconsin-Eau Claire online programs.
What is Multi-Factor Authentication?
- Multi-factor authentication (MFA) matches your login credentials with a personal device, providing two forms of login verification. Once a user provides their login credentials, a notification will be sent to your designated personal device asking for login approval.
What University Platforms Use Duo Security?
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The University of Wisconsin-Eau Claire requires Duo Security on CampS for all users.
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Staff members are required to use Duo Security for Office365.
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In the future, Duo Security will be implemented on other University operating systems and databases.
Who is Eligible for Duo Security?
- Multi-factor authentication through Duo Security is available for all faculty and staff.
How Does Duo Security Affect Me?
- When MFA is required, a user must provide:
- Their UWEC username and password
- A designated device to confirm your Duo Security notification.
Will Wisconsin's Public Records Law Apply to Personal Content on my Device?
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No, using Duo Security on your personal device will not subject your personal communication to Wisconsin's Public Records Law. However, communication on your personal device regarding the University of Wisconsin-Eau Claire is subjected to Wisconsin's Public Records Law.
What If a Mail Client Does Not Support Duo Security?
- If a client has mail protocols such as Post Office Protocol (POP) or Internet Message Access Protocol (IMAP), they will still be allowed to function without Duo Security.
How Should I Start Using Duo Security?
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To set-up multi-factor authentication, you must download the Duo Security Mobile application on a personal device, such as a smartphone or tablet.
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If you do not want to download the Duo Security Mobile application, you may request a token that will create a six-digit passcode to validate your identity.
Can I Still Login if I do not Have My Login Device?
- You may receive a temporary password by calling the Learning Technology Services HelpDesk at 715-836-5711.
- A token is a small portable device that a user can use to authorize their desired login through Duo Security. The token creates a six-digit passcode that the enables the user to successfully login to any UW-Eau Claire platforms that requires Duo Security.
- Press the green button on the token. This will create a six-digit passcode.
- Type this passcode into the Duo Security login portal.
- Click Enter a Passcode.
- Faculty and student employees: Complete the Token Request eForm
- Students: Email the Information Security Team
- All faculty and staff will be initially given a token upon request.
Is There Anywhere I Can Go on Campus for Help?
- You may contact the University of Wisconsin-Eau Claire's Learning Technology and Services department.
- Phone: (715)-836-5711
- Email: helpdesk@uwec.edu
- Location: Vicki Lord Larson Hall 1106
How Do I Use Duo Security?
Can I Still Login If I do not Have My Phone/Token?
- There are three options to solve this problem.
- You may receive a temporary passcode by calling UWEC helpdesk at (715)-836-5711. Your identity will be verified after answering multiple security questions.
- You may also generate a password that will be used as a backup code.
- What Should I do If My Password Created by My Token is not Working?
- Check if the token is right side up, making sure you are not entering the numbers upside down.
Will My Account Get Locked After A Certain Number of Failed Login Attempts?
- Yes, your account will be locked for 30 minutes if there are 100 consecutive failed login attempts.
Why Am I Not Receiving Duo Security Push Notifications on my iPhone or Android
- If your push notifications are not showing up, pull down your notification tab from the top of your phone to check all recent notifications.
How Should I Login If My Device does not Have Service or is on Airplane Mode?
- The Duo Security Mobile application can give you a one-time use password even if your device does not have service.
- To access this, open the Duo Security Mobile application
- Then, navigate to the upper-left hand corner of your screen
- Click the Key Icon or Down Arrow
- Type in the six-digit generate password into the Duo Security Mobile application portal.
How Should I Login If My Device does not Have WiFi?
- The Duo Security Mobile application can give you a one-time use password even if your device does not have service.
- To access this, open the Duo Security Mobile application
- Then, navigate to the upper-left hand corner of your screen
- Click the Key Icon or Down Arrow
- Type in the six-digit generate password into the Duo Security Mobile application portal.
Is Duo Security Authentication Needed Every Time I Login?
- There is a "Remember Me" option you may select on the Duo Security screen while logging in. This option will ensure login for 12 hours without needing to use Duo Security.
What Should I do if the "Remember Me" Option is Unavailable?
- This option will need to be turned on if you have previously selected the default option for Duo Security to automatically send a push notification to your device.
- In order to turn "Remember Me" on, follow the below steps.
- Click Cancel on your current login
- Click the "Remember me for 12 Hours" box
- Login by clicking the down arrow to create a six-digit passcode, using your token to login, or clicking Send Me a Push.
In Order to Login into my Workstation, Do I Need to Use Duo Security?
- No, users do not have to use Duo Security in order to login to your workstation.