Topics Section
- What is Duo Security and How Will it Affect Users?
- How Should I Start Using Duo Security?
- How Do I Use Duo Security?
- Can I Still Login If I do not Have My Phone/Token?
- What Should I do If My Password Created by My Token is not Working?
- Will My Account Get Locked After A Certain Number of Failed Login Attempts?
- Why Am I Not Receiving Duo Security Push Notifications on my iPhone or Android?
- How Should I Login If My Device does not Have Service or is on Airplane Mode?
- How Should I Login If My Device does not Have WiFi?
- Is Duo Security Authentication Needed Every Time I Login?
- What Should I do if the "Remember Me" Option is Unavailable?
- In Order to Login into my Workstation, Do I Need to Use Duo Security?
What is Duo and How Will it Affect Users?
- Duo Security uses multi-factor authentication to act as an additional layer of protection when logging into University of Wisconsin-Eau Claire online programs.
What is Multi-Factor Authentication?
- Multi-factor authentication (MFA) matches your login credentials with a personal device, providing two forms of login verification. Once a user provides their login credentials, a notification will be sent to your designated personal device asking for login approval.
What University Platforms Use Duo Security?
The University of Wisconsin-Eau Claire requires Duo Security on CampS for all users.
Staff members are required to use Duo Security for Office365.
In the future, Duo Security will be implemented on other University operating systems and databases.
Who is Eligible for Duo Security?
- Multi-factor authentication through Duo Security is available for all faculty and staff.
How Does Duo Security Affect Me?
- When MFA is required, a user must provide:
- Their UWEC username and password
- A designated device to confirm your Duo Security notification.
Will Wisconsin's Public Records Law Apply to Personal Content on my Device?
No, using Duo Security on your personal device will not subject your personal communication to Wisconsin's Public Records Law. However, communication on your personal device regarding the University of Wisconsin-Eau Claire is subjected to Wisconsin's Public Records Law.
What If a Mail Client Does Not Support Duo Security?
- If a client has mail protocols such as Post Office Protocol (POP) or Internet Message Access Protocol (IMAP), they will still be allowed to function without Duo Security.
How Should I Start Using Duo Security?
To set-up multi-factor authentication, you must download the Duo Security Mobile application on a personal device, such as a smartphone or tablet.
If you do not want to download the Duo Security Mobile application, you may request a token that will create a six-digit passcode to validate your identity.
Can I Still Login if I do not Have My Login Device?
- You may receive a temporary password by calling the Learning Technology Services HelpDesk at 715-836-5711.
- A token is a small portable device that a user can use to authorize their desired login through Duo Security. The token creates a six-digit passcode that the enables the user to successfully login to any UW-Eau Claire platforms that requires Duo Security.
- Press the green button on the token. This will create a six-digit passcode.
- Type this passcode into the Duo Security login portal.
- Click Enter a Passcode.
- Faculty and student employees: Complete the Token Request eForm
- Students: Email the Information Security Team
- All faculty and staff will be initially given a token upon request.
Is There Anywhere I Can Go on Campus for Help?
- You may contact the University of Wisconsin-Eau Claire's Learning Technology and Services department.
- Phone: (715)-836-5711
- Email: helpdesk@uwec.edu
- Location: Vicki Lord Larson Hall 1106
How Do I Use Duo Security?
Can I Still Login If I do not Have My Phone/Token?
- There are three options to solve this problem.
- You may receive a temporary passcode by calling UWEC helpdesk at (715)-836-5711. Your identity will be verified after answering multiple security questions.
- You may also generate a password that will be used as a backup code.
- What Should I do If My Password Created by My Token is not Working?
- Check if the token is right side up, making sure you are not entering the numbers upside down.
Will My Account Get Locked After A Certain Number of Failed Login Attempts?
- Yes, your account will be locked for 30 minutes if there are 100 consecutive failed login attempts.
Why Am I Not Receiving Duo Security Push Notifications on my iPhone or Android
- If your push notifications are not showing up, pull down your notification tab from the top of your phone to check all recent notifications.
How Should I Login If My Device does not Have Service or is on Airplane Mode?
- The Duo Security Mobile application can give you a one-time use password even if your device does not have service.
- To access this, open the Duo Security Mobile application
- Then, navigate to the upper-left hand corner of your screen
- Click the Key Icon or Down Arrow
- Type in the six-digit generate password into the Duo Security Mobile application portal.
How Should I Login If My Device does not Have WiFi?
- The Duo Security Mobile application can give you a one-time use password even if your device does not have service.
- To access this, open the Duo Security Mobile application
- Then, navigate to the upper-left hand corner of your screen
- Click the Key Icon or Down Arrow
- Type in the six-digit generate password into the Duo Security Mobile application portal.
Is Duo Security Authentication Needed Every Time I Login?
- There is a "Remember Me" option you may select on the Duo Security screen while logging in. This option will ensure login for 12 hours without needing to use Duo Security.
What Should I do if the "Remember Me" Option is Unavailable?
- This option will need to be turned on if you have previously selected the default option for Duo Security to automatically send a push notification to your device.
- In order to turn "Remember Me" on, follow the below steps.
- Click Cancel on your current login
- Click the "Remember me for 12 Hours" box
- Login by clicking the down arrow to create a six-digit passcode, using your token to login, or clicking Send Me a Push.
In Order to Login into my Workstation, Do I Need to Use Duo Security?
- No, users do not have to use Duo Security in order to login to your workstation.