KB: Creating and Editing an Article

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Creating an Article

To create an article in KnowledgeOwl,

  1. Log into KnowledgeOwl.
  2. Click the category/subcategory you would like to add an article to.
    sample file
  3. Click Add Article.
    add article
  4. Enter an article title and click Add and Edit.
    NOTE: It is recommended to select New article, and Link content to existing article should never be selected.
  5. Add content (text, images, icons, notes, etc.).
  6. If complete, set the Status field to Ready to Publish.
  7. Click Save.
    save

Editing an Article

To edit an article in KnowledgeOwl,

  1. Log into KnowledgeOwl.
  2. Navigate to the article you wish to edit.
  3. Update content (text, images, icons, notes, etc.).
  4. Click Save.
    save

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