Blue Jeans is a cloud-based conferencing service provider that allows you to connect up to 100 different places or people into a single meeting. This service allows participants to connect to the meeting in a variety of ways using what's most familiar to them and helps bridge the interoperability gap between disparate types of video and audio conferencing technologies.
Due to limitations on the number of accounts UWEC can afford to have for this service you are encouraged to work with LTS Video Services to schedule a meeting for you. Click the button below to fill out a Blue Jeans meeting request form. If you need immediate assistance please call LTS Video Services at (715) 836-5073.
Participants can join a meeting using the following options:
If you have questions about the Blue Jeans service please contact the LTS Video Services by calling (715) 836-5073 or by emailing email@example.com with your needs.
If you are having issues with connecting, or issues during a meeting, you can contact Blue Jeans support, but be sure you have your 9-digit Meeting ID handy. Do not be reluctant to call. Blue Jeans wants your conferencing experience to be great, just like LTS does. Their service is available 24 hours a day at +1 (408) 791-2830.
Blue Jeans also maintains a web page that shows the current status of their services.
LTS wants to know if you ever experience any issues, even if you’ve worked with Blue Jeans support to resolve them. Send an email to firstname.lastname@example.org with a little bit of detailed information:
Students currently would not be allowed their own account. Ideally, if the work students are doing is related to a department that has an account, we’d prefer they work with that department instead of LTS. There are two reasons for this:
Absolutely! In order to maximize you having the best experience during your meeting, or to minimize the possibility that you are the issue during a meeting, you can perform a test two different ways:
Always log in at https://uwec.bluejeans.com.
If you don’t have an account contact LTS Video Services at email@example.com or by calling (715) 836-5073 to find out about what account options exist.
You can have up to 100 connections per meeting. A person calling in on the phone counts as one connection. A room full of people using a single video conferencing system or PC counts as one connection. A person that’s connected using their iPad to just watch content and use the chat functionality counts as one connection. Any single device connected to the meeting counts a one connection.
The short answer is no. Participants do not need an account to attend a Blue Jeans meeting. A Blue Jeans account is required to schedule meetings.
Often participants are confused by the greeting window when joining a meeting through the web browser. A screen shot of it is located below. Although this window has improved, assure your participants that all they need to enter is the name they wish to be identified with in the meeting and then click Access Meeting.
A Blue Jeans account can schedule an unlimited number of meetings.
A Blue Jeans account can schedule an unlimited number of meetings that occur at the same time.
There are two ways to have meetings with the same meeting ID. The first is to create a meeting that has reoccurrence set for it.
The only other option available is to use your account’s personal meeting. The personal meeting is an always available meeting that uses the same Meeting ID you change under My Settings in your Blue Jeans account. Historically, one of the caveats to this is that you as a moderator must be present for your personal meeting to start. Participants would be held in the meeting lobby until that time.
A recently added feature for scheduling meetings allows you to set the Meeting ID to your personal Meeting ID. When you do this you’ll get prompted at the bottom under the Advanced Meeting Options that if you make settings changes here they will be set as the default for your personal Meeting ID going forward. This means that you could select the Moderator-less meeting option and your personal Meeting ID would always be an open meeting space. This is somewhat of a concern and it would be advised to give someone moderator access to your personal meeting instead with the steps described later in this document than leaving it wide open all the time.
Once a meeting is scheduled you can go into the meeting as early as you like. You can use it for testing ahead of time so that you’re using the same Meeting ID and your participants aren’t confused later with two Meeting IDs floating around.
Meeting times are not set in stone because of the flexibility of the service itself. Your meeting can start as early as you like. If you’re in the meeting during the set meeting time it can run as long past the scheduled end time as you want while people are in the meeting and the meeting is set to moderator-less. The meeting will only become unavailable shortly after the end meeting time and no one is in the meeting space.
You can add the email addresses of your participants when you’re scheduling your meeting in Blue Jeans.
IMPORTANT: If you plan to send the meeting invitations directly from Blue Jeans you will want to instruct your participants to look up emails from firstname.lastname@example.org and ensure the email address is in their email system’s safe senders list.
TIP: It is often better to copy the meeting information and create your own meeting request and send it from your email account with the meeting information pasted in it. This also allows you to customize your meeting invitations to just the information that’s necessary and include things like testing, meeting etiquette, how to handle audio, attach documents, list agendas, etc.
Moderators have the following capabilities:
Meetings that are not set as moderator-less will only start once a moderator has joined a meeting. In many cases this is not desired and when you schedule your meeting you should select the option for moderator-less under the advanced meeting options.
IMPORTANT: Recordings can only be started by a moderator who is connected through the web browser, mobile devices, or the Blue Jeans desktop application.
There is unlimited recording storage in Blue Jeans. Moderators in a meeting can start and stop recording at any time during a meeting. If recording is enabled, each connection will receive an announcement that the meeting is being recorded when they join.
TIP: If a moderator will not be available to manage the recording, a meeting can be set to auto-record in the advanced meeting options section when scheduling the meeting.
IMPORTANT: Moderators can start recordings when they are the only person in the meeting. If auto-recording is enabled, recording will not start until at least two connections are in the meeting or the moderator joins.
When your meeting finishes it may take several minutes for Blue Jeans to process your recording. The account owner will receive an email notification once processing completes.
There are a variety of ways to share your meeting recording, and the proper choice will mostly depend on the audience you need to share it with and how secure it needs to be.
To access your recordings, log in to your Blue Jeans account and click on the Recordings tab along the top; you’ll be presented with a list of all your recordings. Click on the recording you’d like to share.
When in the recording itself you have a button to download an MP4 file of the video, but sharing the recording this way is discouraged unless absolutely necessary.
You can also give access to that recordings’ web page so remote viewers watch it streamed and don’t need to download a copy of the file. However, you are also able to allow other viewers to download a copy by checking that option if needed.
There are three options for sharing the video directly from Blue Jeans:
If you need to secure the video and only share it with select UWEC users or groups you should contact LTS Video Services by calling (715) 836-5073 and working with them to get it posted on UWEC’s media streaming portal.
It is possible to give a person moderator access to a meeting that does not have your Blue Jeans account login. However, you will need to give them your account’s passcode. From a security perspective, your passcode can only be used to have moderator access into any meetings you schedule and cannot be used to log in to your Blue Jeans account and view meeting history or access recordings. It is relatively safe to give out this passcode. The only issue is that if the person you give it to understands what it can be used for they could add themselves to any meeting you’ve scheduled as a moderator. Issues related to this are highly unlikely.
TIP: To give another user moderator access you simply supply them with a modified meeting URL.Example:
There are multiple ways to connect to a Blue Jeans meeting. If you’re not connecting as a phone call or in a videoconferencing room, you’re strongly encouraged to join the Blue Jeans meeting using the web browser plug-in on your PC for the best experience and most functionality.
To use the web browser plug-in from your PC, simply connect to the Blue Jeans test meeting, select the Browser option while on the computer tab, and click Join Meeting. You’ll be prompted to download and install the simple plug-in if you don’t already have it. You should not need administrator rights to install the plug-in.
Android and iOS users will need to install the Blue Jeans app for their device.
When you’re not in videoconferencing rooms designed to handle audio echo cancellation, the potential exists that participants may generate audio echo. Generally speaking, anyone using a PC or mobile device should adhere to the following best practices:
If a participant is going to join using their mobile phone as a standard phone call, they should simply adhere to the same muting and unmuting etiquette as everyone else if possible. If they plan to use their mobile device beyond just a phone call, they should consider the following:
After logging in to your Blue Jeans account you can click on your name in the upper-right and then click My Settings.
There are a variety of settings you can change for your account:
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