Housing and Residence Life: Administrative Assistant II

POSITION: A full-time university staff position is available in Housing and Residence Life beginning October 30, 2023.   The official title for this assignment is Administrative Assistant II. This is an expected-to-continue assignment which requires a six-month probationary period.  The expected hourly hiring salary will be based on qualifications and experience with minimum hourly rate of $19.00 per hour.

MINIMUM QUALIFICATIONS: A thorough knowledge of Microsoft Suite with advanced knowledge of Excel; ability to perform advanced mathematic calculations for student room rate pro-rations and billing; ability to interpret University rules, regulations and policies related to housing; experience with high volume, high traffic customer inquiries; ability to thrive in a fast-paced work environment. Demonstrated commitment to diversity, equity, and inclusiveness in application materials. High School diploma and at least 3 years of experience working in a high-volume, high traffic office setting. Excellent written and verbal communication skills. 

 PREFERRED QUALIFICATIONS:  Experience and in-depth understanding of Residential Management System; experience managing multi-step administrative processes on time and without error; experience providing administrative assistance to multiple administrators at one time.  Bachelor's degree.

DUTIES:

A. MANAGEMENT OF SUMMER HOUSING ASSIGNMENT PROGRAM

Administer all aspects of the summer student housing assignment program. Requires in-depth knowledge of the summer housing program including summer rates and hall placement of individual customers.

B. MANAGEMENT OF RESIDENCE HALL PROCESSES

Process all occupancy-related updates including room changes, withdrawals, emotional support animal requests, and assist in making room assignments.  Communicate billing changes to business office.

C. SUPPORT SERVICES

Provide direct support to Associate Director for staff recruitment and selection, duty scheduling, meal plans and parking.

D. MANAGEMENT OF EDUCATIONAL SANCTION PROGRAM

Manage all administrative work relating to the housing disciplinary and educational sanction system.  Assess course and damage assessment fees related to student conduct.

E. INFORMATION FLOW/VERBAL COMMUNICATION OF INFORMATION

Serve as first-point of contact for face-to-face, email and phone inquiries to the housing office.  Provide immediate assistance, or when appropriate, triage and refer to correct staff person for additional assistance.

THE UNIT: The unit of Housing and Residence Life consists of 26 staff members serving just under 4000 residence hall students in 13 residence halls. 

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/.

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/.  You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Housing and Residence Life: Administrative Assistant II position (Job ID # 20217) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached and all required fields are completed.  Please be sure you have included the following in PDF format:

• Cover letter
• Resume
• Names and contact information for three professional references.

Please direct requests for additional information to: Quincy Chapman; chapmajq@uwec.edu

To ensure consideration, completed applications must be received by October 21, 2023. However, screening may continue until position is filled.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.