University Centers: Business Services Manager

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree from a regionally accredited institution
• Superior customer service skills
• Effective interpersonal skills and the ability to relate to the diverse populations of the university including faculty, staff, students and community members
• Demonstrated ability to lead, mentor, train and motivate others
• Demonstrated ability to organize and manage time-sensitive details
• Experience in preparing and managing budgets
• Experience in higher education and/or box office setting
• Valid Driver’s license and ability to earn and maintain certification to drive University vehicles
• Proficient in the use of Microsoft Office Suite including Outlook, Word and Excel

PREFERRED QUALIFICATIONS: 

• Previous experience with ticketing hardware and software
• Previous experience with USPS procedures and regulations
• Previous experience with WISER and CampS software
• Experience in event planning/programing and marketing

Duties:

1. System Administrator for ticketing and ID card printing software program along with hardware utilized by the Service Center/Blugold Card Office.
2. Responsible for hiring, scheduling, training, and evaluating employees. The manager conducts regular meetings with student staff to ensure proper training.   
3. Coordinate with event organizers from campus and the community for ticketed events including venue set-up, ticket prices/discounts, coupons and other deals/promotions, event graphics/descriptions and special seating requirements.

4. Reconcile all ticketed events and prepare audit reports for event sponsors. Create revenue and expense transfer reports and submit to the Business Office/ASK Center.  Reconcile Service Center departmental expenditures and revenues on the monthly WISER accounting reports. 
5. Develop, implement and direct policies/procedures and processes for continual improvement involving the Service Center and Blugold Card Office.

6. Direct Service Center employees in the proper connection of computers and peripherals to the network for both the Service Center and off-site ticket/box office locations. Prepare staff to handle hardware and software problems at the off-site ticket/box office locations. 

7. Train student cashiers and student supervisors with proper cash handling procedures working closely with Cash Management Services.
8. Maintain customer information/list/data according to state and federal laws and within PCI compliance. 

9. Consult regularly with campus and community event sponsors regarding ticketing policies and procedures and any other items as needed.

10. Evaluate ticketing and other services provided on a continuing basis for cost effectiveness and customer service.  Foster relationships for continued growth.
11. Manage and maintain the UWEC campus wide ID card creation, production and distribution for all students, staff, affiliates and departments (approximately 17,000 card holders).
12. Organize on-going freshman, transfer and international student ID creation and distribution during Orientation Department and Center for International Education timelines.
13. Other duties as assigned.

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/humanresources/employment-opportunities/why-uwec/

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/ .You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the University Centers: Business Services Manager position (Job ID # 19677) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached and all required fields are completed.  Please be sure you have included the following in PDF format:

• Letter of application
• Resume
• Names and contact information for three references.

Please direct requests for additional information to Kristen Schumacher at Schumakf@uwec.edu.

Overview:

This position reports to the Associate Director of University Centers.  The Business Services Manager provides oversight, leadership and supervision of the staff and programs for the Service Center and Blugold Card Office. This role oversees a box office and off-site ticket/box office locations selling around 40,000 tickets for over 230 events campus with ticket sales of $500,000 annually, campus ID card production/distribution, campus switchboard/Information Desk, US Postal Service sub-station and centralized campus Lost and Found.   

As a unit within University Centers, this Business Services Manager position is also responsible for upholding University mission, vision and values through dedicated job performance, service excellence, with a commitment to holistic student development. Creates and maintains an inclusive environment free of bias while leading and communicating in ways that champion equity, diversity and inclusivity and meets the needs of an active and diverse student body and campus.

To ensure consideration, completed applications must be received by May 15, 2023.  However, screening may continue until position is filled. The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).