Learning and Technology Services: Endpoint Management and IS Administrator

MINIMUM QUALIFICATIONS: Excellent written and oral communication skills along with the ability to meet deadlines and work under pressure is also required.  Must be work-authorized in the United States.

PREFERRED QUALIFICATIONS:  Educational background in business, information systems, computer science, or equivalent area. Bachelor’s degree. Experience working with JAMF Pro Server. Experience working in technical support. Experience working in software administration and maintenance.  Demonstrated commitment to diversity, equity, and inclusiveness.

DUTIES: In support of the academic curriculum at UW-Eau Claire, this position is responsible for providing IT technical support for campus wide systems such as the software distribution systems and management for the Apple devices, licensing servers and services that control software licenses for the entire campus, and other third-party software application suites. The position will work closely with other personnel in Learning & Technology Services to ensure that software and systems are adequately supported and compatible with the existing UWEC campus environment. This position works heavily with the Desktop Computing and Learning Spaces teams. The position reports to the Manager of Client Support Services and performs under limited supervision. Primary duties include:

• Coordinate the delivery of Apple device technical IS services to UW-Eau Claire clients. (45%)
• Create software application packages to be distributed across campus. (25%)
• Administer, maintain, and update 3^rd party software applications. (25%)
• Perform miscellaneous duties as required and participate in professional development activities. (5%)

THE UNIT: The unit of Learning & Technology Services consists of 50 full-time staff members along with approximately 75 part-time college student employees.  Learning & Technology Services is the primary IT unit for the campus and works very closely with Academics Affairs and the operational units of the university to provide IT services and support.  More information about LTS can be found on the UW-Eau Claire website at: https://www.uwec.edu/learning-technology-services/

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/ .You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Learning and Technology Services: Endpoint Management and IS Administrator position (Job ID #19321) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached, and all required fields are completed.  Please be sure you have included the following in PDF format:

• Letter of application
• Resume
• Names and contact information for three references

Please direct requests for additional information to:

Craig Ernst

ernstcs@uwec.edu

IT Manager of Client Support Services

To ensure consideration, completed applications must be received by Sunday, March 19, 2023.  However, screening may continue until position is filled. The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).