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Learning and Technology Services: Technology Support Specialist at UW-Barron County

UW-Eau Claire – Barron County Campus
Learning and Technology Services

Full Time, Staff

  • Official Title: User Support Supervisor
  • Job ID: #18832
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Learning and Technology Services: Technology Support Specialist at UW-Barron County

A full-time, professional academic staff position is available in Learning & Technology Services (LTS) at UW-Eau Claire Barron County campus beginning October 31, 2022. The working title for this assignment is Technology Support Specialist with an official title of User Support Supervisor.  This is a renewable one-year assignment, contingent on performance. The salary will be commensurate with experience and qualifications.

MINIMUM QUALIFICATIONS: Experience in troubleshooting and solving technical related issues.  This is a very customer service focused position and thus having the ability to meet with faculty, staff, and students and work through any technical issues or concerns they are having in a professional and polite manner is required. Excellent written and oral communication skills along with the ability to meet deadlines and work under pressure is also required.  Must be work-authorized in the United States.

PREFERRED QUALIFICATIONS:  A bachelor’s degree in information systems, computer science, or equivalent area is preferred along with a demonstrated commitment to diversity, equity, and inclusiveness.

DUTIES:

 The Technology Support Specialist position is responsible for the technical, operational, and administrative support of the distance education program along with all learning spaces at UW-Eau Claire Barron County. The position also provides training to end users and works very closely with other staff at UW-Eau Claire Barron County to make sure all technology on the campus is supported. Being able to work collaboratively with all faculty, staff, and students at UW-Eau Claire Barron County in making sure learning spaces technology is functioning and meeting the needs of the campus is a crucial part of this role. Providing backup support for other technologies, having a willingness to learn new technologies, and communicating effectively with IT staff at UW-Eau Claire are all important aspects of this position.

This position reports to the IT Manager of Client Support Services within the Learning & Technology Services unit at UW-Eau Claire and works under general supervision of both the IT Manager and Director of the UW-Eau Claire Barron County campus.

Goals and Activities
  1. Provide technical support for all distance education programs and learning spaces. (50%)
  1. Coordinate the logistics associated with campus academic programs, outside community groups, and all requests to use distance education and learning spaces technologies. (20%)
  1. Provide backup technical support for UW-Eau Claire Barron County campus technologies. (20%)

THE UNIT: The unit of Learning & Technology Services consists of 50 full-time staff members along with approximately 75 part-time college student employees.  Learning & Technology Services is the primary IT unit for the campus and works very closely with Academics Affairs and the operational units of the university to provide IT services and support.  More information about LTS can be found on the UW-Eau Claire website at: https://www.uwec.edu/learning-technology-services/

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/ .You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Learning and Technology Services: Computer Support Specialist position (Job ID 18832) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached, and all required fields are completed.  Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Names and contact information for three references

Please direct requests for additional information to:

Gary Wheeler

WHEELEGW@uwec.edu

To ensure consideration, completed applications must be received by October 17, 2022.  However, screening may continue until position is filled. 

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).