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Financial Aid Counselor

UW-Eau Claire – Eau Claire Campus

Full Time, Staff

  • Official Title: Financial Aid Officer
  • Job ID: #18519
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Financial Aid Counselor

A full-time, professional academic staff position is available in Blugold Central/Financial aid beginning  August 1, 2022. The working title for this assignment is financial aid counselor with an official title of Financial Aid Officer.  This is a renewable assignment, contingent on performance and funding.  The salary will be commensurate with experience and qualifications.

MINIMUM QUALIFICATIONS: A bachelor’s degree from a regionally accredited institution is required. Also required are strong written and oral communication skills; minimum of 2 years of experience with counseling, advising or student/customer service; demonstrated commitment to equity, diversity, and inclusiveness. 

PREFERRED QUALIFICATIONS:  A master’s degree in a relevant field; ability to interpret regulations and policies; organizational skills and ability to work in a fast-paced environment; dedication to quality student services; work effectively within a team; ability to problem solve effectively.

DUTIES:

The Financial Aid Counselor provides comprehensive financial aid and budgeting counseling to students, parents, high school

counselors, and other publics; managing a file load of student cases and maintaining a student appointment load. Additionally,

the Financial Aid Counselor is an expert in, manages, and monitors grant(s) and/or other loan/benefit program(s); reconciling

awards for this/these programs. In all instances, the Financial Aid Counselor is dedicated to quality customer service and acts in

alignment with the Blugold Central customer service standards; appreciating the relationship between reliable and accurate

work done in a customer-service focused manner, and the University’s recruitment and retention efforts.

Core Job Accountabilities

  • Manages student file case load that may need verification, resolution of discrepancies, packaging/repackaging of financial aid awards, or resolution of appeal
  • Maintains student appointment load; appropriately counseling students, parents, high school counselors & other publics
  • Develops expertise in, manages & monitors grant(s) & other loan/benefit program(s); reconciles awards in compliance
  • with regulations
  • Resolves appeals & repackaging of loans
  • Appreciates the relationship between financial access issues & the University’s recruitment & retention efforts
  • Administers & awards grant(s), other loan/benefit program(s) in compliance with regulations/intent
  • Works in conjunction with and/or may make referrals to Academic Advising, Dean of Students, Counseling Center, other
  • support offices
  • Brings forward continuous process improvement ideas
  • Provides educational outreach to prospective and current students and their families on financial aid
  • May supervise student workers

Job-Specific Knowledge

  • Thorough knowledge of federal, state & institutional financial aid regulations & procedures
  • Sophisticated understanding of federal needs analysis & rationale behind student budgets
  • Thorough knowledge of enterprise system financial aid module & integrated student information system
  • Understands the rationale behind budgets, need analysis computations & program regulations for students, parents,
  • High school counselors, University Admissions, others
  • High level of discretion & professional judgment

Job-Specific Customer Focus

  • High level of dedication to quality service
  • Ensures service provided meets students’ needs
  • Interacts directly with students or parents
  • Interacts with & in support of front line staff; may interact with other campus departments
  • Protects confidentiality related to financial, academic, and/or personal issues

Blugold Central Competencies (competencies required of all staff in Blugold Central)

Customer Service (building/managing relationships)

Works both independently and collaboratively with others on campus (in/outside of unit) & within community to achieve

education-related goals. Responds to requests/needs in a timely manner. Utilizes interpersonal sensitivity & displays

appreciation of difference across the full communications spectrum.

Equity, Diversity and Inclusion (promoting inclusion)

Demonstrates commitment to equity and inclusiveness; able to bring diverse perspectives and experiences together.

Cognition (ability to think and learn)

Is technically literate & able to fully utilize technology. Analyzes & processes large amounts of information, sees interrelationships & acts on them to continuously improve outcomes & how work gets done.

Personal Responsibility (individual-environment fit)

Accountable for actions & results. Brings energy & a positive approach to work in an environment that can be difficult/stressful

at times. Receives coaching/criticism constructively; accepts/integrates input from others.

Fundamental Skills (subject matter/functional expertise)

Brings functional expertise to bear in daily tasks. Uses critical thinking to process communications, perspectives, policies and/or

procedures and solve problems. Knows & understands the importance of professional ethics & legal responsibilities

Leadership (formal/informal ability to influence)

Accomplishes objectives within the current environment, & uses foresight to envision where future challenges & opportunities

will lead. Is decisive; inspires & motivates others without being overbearing.

THE UNIT: Financial Aid is a unit within Blugold Central, which is a one-stop student service center that also includes Records & Registration, Student Financials, Parking & Transportation and Continuing Education.

UNIVERSITY AND EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/ .You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Blugold Central: Financial Aid Officer position (Job ID #18519) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached and all required fields are completed.  Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Names and contact information for three references.

Please direct requests for additional information to:

Nicole Andrews;  andrewns@uwec.edu

To ensure consideration, completed applications must be received by our priority date of July 24, 2022.  However, screening may continue until position is filled. The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).