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Director of Student Support Services

UW-Eau Claire – Eau Claire Campus
Student Support Services

Full Time, Staff

  • Official Title: Academic Program Director
  • Job ID: #18438
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Director of Student Support Services

A full-time academic staff position is available in Student Support Services beginning August 2022. The official title of this position is Academic Program Director, and the working title is Director of Student Support Services. This position is contingent on grant funding, and the salary will be commensurate with experience and qualifications.

UNIT: The TRIO Student Support Services project receives funding from the U.S. Department of Education to promote the retention and graduation rates of 300 eligible students who are from lowincome households, are first-generation college students, or have disabilities. The Student Support Services Director administers the grant and supervises the staff to ensure the accomplishment of the project’s objectives. The Student Support Services program is strongly committed to the goals of equity, diversity, and inclusion. Click on this link to access the program’s web site:

The ideal candidate will be a dynamic leader with experience in higher education, student growth and wellbeing and student retention strategies.


• Administer the project in compliance with university policies and grant regulations.

• Develop procedures for the selection of project participants.

• Design and evaluate programming that meets the participants’ needs.

• Develop and monitor record-keeping systems to document grant services and outcomes.

• Hire, train, supervise, and evaluate program personnel.

• Develop the grant budget, allocate funds, and monitor grant expenditures.

• Provide direct services and information to project participants.

• Conduct formative and summative evaluations to assess the program’s effectiveness.

• Generate awareness of the program and promote positive relationships on campus.

• Prepare and submit grant proposals and annual performance reports.

• Collaborate with faculty and staff in academic departments and student service units to address the needs of the project participants.


• Demonstrated commitment to advancing equity, diversity and inclusion in a manner consistent with the overall mission of the University.

• Demonstrated excellent verbal and written communication and facilitation skills, including the ability to communicate effectively with diverse individuals and constituencies.

• Ability to reflect and share lived experiences including empathy, emotional awareness, selfreflection, compassion, and courage.

• Public speaking skills and ability to present ideas persuasively.

• Ability to develop and maintain budgets. • Highly organized, detail-oriented, fiscally prudent.

• Expanded duties as applicable to role and in consultation with division Vice Chancellor.

Minimum Qualifications

• Master’s degree from an accredited institution.

• Experience administering academic or student affairs programs

• Knowledgeable about best practices in the retention of college students

Preferred Qualifications

• Three or more years’ experience at the associate director, director, or comparable level

• Experience working with underserved students at the postsecondary level

• Experience in overcoming barriers similar to those confronting the project participants

• Experience with data collection and program evaluation

• Experience in preparing budgets and knowledge of accounting principles

• Experience managing and mentoring staff, including how to create a shared vision and build a supportive team environment, ensuring staff receive the training and support necessary to fulfill job duties, and designing systems and infrastructure that address program and staff needs

UW System Job Library

The UW System Standard Job Title is Academic Program Director (B).

This is a 100% full-time renewable assignment, contingent on performance and funding. The salary will be commensurate with experience and qualifications.

Salary grade: 026

UNIVERSITY AND EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,000 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation.

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities. To learn more about UWEC, visit

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process.  If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Student Support Services: Director of Student Support Services position (Job ID 18438) then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached and all required fields are completed. Please be sure to include the following in PDF format:

• Letter of application

• Resume

• Names and contact information for three references

To ensure consideration, completed applications must be received by July 1, 2022 However, screening may continue until position is filled. Please direct requests for additional information to: Debbie Baier

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Identities of applicants who request confidentiality in writing will not be revealed, except that the identity of the successful candidate will be released upon request. Wis. Stat. §. 19.36(7). Employment will require criminal and sexual misconduct background checks. View our federal Jeanne Clery Act Policy and Campus Security and Fire Safety Report. ( .  Also visit our Campus Security Authority policy (


The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).