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Advising, Retention and Career Center: Retention Specialist

UW-Eau Claire – Eau Claire Campus

Full Time, Staff

  • Official Title: Student Services Coordinator
  • Job ID: #17734
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Advising, Retention and Career Center: Retention Specialist

A full-time, professional academic staff position is available in the Advising, Retention + Career Center beginning January 3, 2022.   The job title is Retention Specialist.  This is a renewable assignment, contingent on performance.  The starting salary will be $50,000.

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree from a regionally accredited institution 
  • Demonstrated commitment to equity, diversity, and inclusivity 
  • Strong written and oral communication 
  • Strong technical proficiency  
  • Demonstrated ability to establish productive and collegial collaborative relationships with campus partners (ex. staff, faculty, students, etc.) 
  • Minimum of 2 years of professional experience 
  • Ability to plan, organize, and meet goals 
  • Ability to work with confidential and sensitive information and records 

PREFERRED QUALIFICATIONS: 

  • Master’s Degree from a regionally accredited institution 
  • Skill in EAB Navigate and PeopleSoft 
  • Experience with, predictive analytics and proactive student intervention 
  • Demonstrated understanding of retention and related issues in higher education 
  • Professional experience working in a higher education setting 
  • Experience developing and delivering training materials 

DUTIES:

Training and Onboarding 

  • Coordinate the onboarding of campus units into EAB Navigate 
  • Develop training plans for new and continuing users 
  • Provide ongoing training and support for all campus partners in their use of Navigate  
  • Establish and review systems and processes to improve training and support 
  • Support faculty and staff engagement with students through the creation, and updating with application releases, of training materials for Navigate; Provide guidance on appropriate application of available and evolving technology 
  • Deliver presentations and workshops to all campus partners within the University community 
  • Regularly audit, manage and maintain permissions to Navigate by user and by role 

 Content Administration 

  • Regularly build and maintain content in the Navigate student app, including surveys and quick polls 
  • Create student-facing communication templates for EAB users 

 Student Success 

  • Develop intervention strategies aimed at student success and retention 
  • Provide stakeholders with reports, program materials, status, and outcomes as requested 

 Technology Support 

  • Maintain reporting system for users to report issues, outages and errors; work with staff to troubleshoot and resolve issues 
  • Provide ongoing tracking of issues, updates, outages and errors for communication with EAB and end users 
  • Maintain robust documentation for reference and troubleshooting 

 Early Alert Management 

  • Triage alerts in Navigate to ensure the alert and any associated cases are assigned to the appropriate unit/individual. 
  • Follow-up as needed with appropriate units/individuals to ensure alerts are being addressed.  Keep alert issuer apprised of the status as appropriate. 

 Other 

  • Represent UW-Eau Claire at UW System and EAB training sessions and conferences 
  • Participate in departmental planning and campus committees as appropriate 
  • Stay current in professional development activities as appropriate to professional role 
  • Perform other duties as assigned 

THE UNIT: The Advising, Retention and Career Center consists of 40+ staff members dedicated to effective campus-wide academic and career advising practices and initiatives. The center consists of Academic Advising, The Office of Career Services, and Orientation Programs. Our staff partner with faculty advisors from the four colleges to provide our students with a holistic advising approach.

Equity, Diversity and Inclusivity and Anti-Racist Statement

The Advising, Retention, and Career Center (ARCC) is committed to the equity, diversity, and inclusivity of all people across our campuses and in our communities. At the heart of this commitment is dedication to dismantling systems of oppression and white supremacy.

We acknowledge that bias takes shape consciously and unconsciously, creating multiple layers of historical and on-going oppression on our campuses. We acknowledge that the work of ensuring a more equitable and anti-racist campus is one of continued growth and evaluation.

The ARCC will work to challenge ourselves, our students, and our colleagues to intentionally and continually examine our bias and privilege, while supporting and holding each other accountable no matter where we are on our journey. In order to value every member of our community, we aim to affirm those who are marginalized and to challenge dominant narratives, policies, and practices that perpetuate inequities.

The ARCC resolves to annually update goals and progress to ensure we are collectively and individually meeting outcomes in this statement.

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/ .You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Advising, Retention + Career Center: Retention Specialist position (Job ID # 17734) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached and all required fields are completed.  Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Unofficial college transcript
  • Names and contact information for three references.

Please direct requests for additional information to:

John Reichert at reichejr@uwec.edu

To ensure consideration, completed applications must be received by November 19, 2021.  However, screening may continue until position is filled. The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is  limited, the   University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime.  Visit Campus Security and Fire Report  (https://www.uwec.edu/files/8/annual-security-report.pdf) .  Also visit our Campus Security Authority policy (https://www.uwec.edu/files/787/CleryCompliancePolicy.pdf).

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing diversity, equity, and inclusion.

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings will change in November 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/.