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Student Assistance Coordinator

UW-Eau Claire – Eau Claire Campus

Full Time, Staff

  • Official Title: Student Services Coordinator
  • Job ID: #17507
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Student Assistance Coordinator

POSITION The Student Assistance Coordinator (SAC) position specializes in providing critical follow up with students of concern or those who are experiencing a crisis. The position will work collaboratively with students, faculty, and staff to assist students. Normal business hours: 8:00 am to 4:30 pm. The position reports to the Dean of Students.

THE STUDENT ASSISTANCE MODEL:

Student assistance is support from the Dean of Students Office to help students navigate the challenges they may encounter while a student at the University of Wisconsin-Eau Claire. Many students face difficult times during college: unexpected life events, personal crises, medical/mental health struggles, or academic difficulties that interfere with college success. Student assistance is an interdisciplinary developmental model that enhances student progress toward degree, academic success and retention by actively engaging students in utilizing resources to overcome barriers. The approach also enhances campus culture and safety by actively addressing disruptive situations. Student assistance integrates case management concepts from the areas of student development, social work, threat assessment, and counseling psychology.

This position will work closely with Student Health Services, Counseling Services, International Education, University Police, Housing and Residence Life, Academic Deans, faculty members, and others across campus and in the community as needed.

MINIMUM QUALIFICATIONS: Bachelor's degree and three years of relevant experience.  

PREFERRED QUALIFICATIONS: Master's degree and will consider one year relevant experience in, Student Affairs, Social Work, Higher Education Administration. Demonstrated commitment to equity, diversity and inclusivity. Work experience in higher education setting.

Additional qualifications or skills desired:

1.             Demonstrates effectiveness and values working with students from diverse backgrounds and experiences

2.             An ability to build rapport with students and colleagues quickly

3.             Strong oral and written communication skills

4.             An ability to synthesize information regarding complex student issues

5.             Experience working with students in crisis

6.             Experience in student conduct

7.             Demonstrated commitment to students’ personal and academic development

8.             Commitment to a transformative liberal undergraduate educational experience

9.             Strong administrative and organizational skills

DUTIES: The position is responsible for providing direct support services to students experiencing issues that are impacting their health, academics, campus and personal life; participating in training of various constituents about DOS support services and crisis response; maintaining and contributing to the functions of the Dean of Students Office through support of its administrative, student support, and crisis management functions.

STUDENT OF CONCERN RESOURCE/CRISIS INTERVENTION                           

1.             Serve as a resource to students of concern and students in crisis

2.             Develop, implement and monitor plans to assist student wellbeing

3.             Chair the Students of Concern Committee

4.             Refer students to appropriate on and off-campus resources

5.             Follow up with students to check on their continued welfare and success

6.             Respond to concerns of potentially missing students

7.             Work with Student Health Services and Counseling Services as needed

8.             Collaborate with campus partners, departments, and colleges

9.             Provide on call/evening staffing as needed

10.          Consult with Deans as needed

CONDUCT/GENERAL STUDENT ISSUES                                                                                                   

1.             Investigate and adjudicate infractions of the Blugold code

2.             Implement discipline sanctions/plans that enhance student development

3.             Advocate for students concerning due process and navigating institutional policies

4.             Assist students with academic issues/withdrawals

5.             Help students plan leaves of absence

6.             Provide a broad range of services to student walk-ins

CAMPUS HARVEST/CLOSET                                                                                                                         

1.             Supervise hire and train intern, student workers and volunteers.

2.             Hire and train student intern

3.             Promote Campus Harvest and Closet in Blugold FYI, Student Newspaper and during speaking opportunities.

ADMINISTRATIVE                                                                                                                              

1.             Maintain detailed case notes in Maxient

2.             Assist in coordination of Students of Concern Team

3.             Support overall operation of Dean of Students/Student Affairs Office

4.             Provide outreach to campus departments

5.             Actively participate in departmental/divisional efforts and projects

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 10,500 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation.

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: http://www.uwec.edu/job-postings . You must create an account and login before you can apply. If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Student Services Coordinator position (Job ID 17507) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached and all required fields are completed.  Please be sure you have included the following in PDF format:

  • Resume
  • Cover letter
  • Names and contact information for three references.

Please apply by September 15, 2021 and direct requests for additional information to:

LaRue A. Pierce

Dean of Students

240 Schofield Hall

105 Garfield Ave PO Box 4004 Eau Claire WI 54702

715.836.5992 (phone)/715.836.5911 (fax)

piercea@uwec.edu

The university reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is  limited, the   University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime.  Visit Campus Security and Fire Report  (https://www.uwec.edu/files/8/annual-security-report.pdf) .  Also visit our Campus Security Authority policy (https://www.uwec.edu/files/787/CleryCompliancePolicy.pdf).

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing  diversity, equity, and inclusion.

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings will change in November 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/.