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Learning and Technology Services: IT Manager of Technical Support Services

UW-Eau Claire – Eau Claire Campus
Learning and Technology Services

Full Time, Administrative

  • Official Title: Information Manager series
  • Job ID: #17347
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Learning and Technology Services: IT Manager of Technical Support Services

A full-time, professional academic staff position is available in Learning & Technology Services (LTS) beginning August 9th, 2021. The working title for this assignment is IT Manager of Technical Support Services with an official title in the Information Manager title series.  This is a renewable one-year assignment, contingent on performance. The salary will be commensurate with experience and qualifications.

MINIMUM QUALIFICATIONS: 3 years of supervisory, management, and leadership experience is required.  Excellent written and oral communication skills along with the ability to meet deadlines and work under pressure is also required.  Must be work-authorized in the United States.

PREFERRED QUALIFICATIONS:  A bachelor’s degree in business, information systems, computer science, or equivalent area is preferred along with a demonstrated commitment to diversity, equity, and inclusiveness.

DUTIES:

The Manager of Technical Support Services provides supervision, leadership, and management for the Technical Support Services (TSS) team of Learning and Technology Services (LTS). The TSS team is responsible for the following services for the University of Wisconsin-Eau Claire:

  • Network services
  • Network infrastructure
  • Servers
  • Storage
  • Directory services
  • Email, Office 365, and other Microsoft services
  • Voice and virtual fax services

The TSS team provides daily operational support and strategic planning for all these services and associated hardware.  Being able to lead a very technical group of staff, along with being able to manage large hardware rotation plans and annual budgets, are crucial tasks and skill sets associated with this position. 

This position is also expected to work closely with the LTS management team and the Chief Information Officer (CIO) / Director of LTS to develop and execute annual operational plans involving both large and small projects that align with the unit and strategic plan of the University of Wisconsin-Eau Claire. Having a positive attitude, strong written and verbal communication skills, a commitment to equity, diversity, and inclusivity, and an ability to adjust to changing priorities are all skills needed to be successful in this position.

This position reports directly to the CIO / Director of LTS and is expected to work collaboratively across the entire LTS unit and across campus when needed.

Primary duties include:

  • Supervise and lead all phases of Technical Support Services team, coordinating duties among staff members.
  • Manage budget, rotation plans, and operational plans associated with Technical Support Services.
  • Assist in the planning and implementation of projects associated with LTS and the University of Wisconsin-Eau Claire.

THE UNIT: The unit of Learning & Technology Services consists of 50 full-time staff members along with approximately 75 part-time college student employees.  Learning & Technology Services is the primary IT unit for the campus and works very closely with Academics Affairs and the operational units of the university to provide IT services and support.  More information about LTS can be found on the UW-Eau Claire website at: https://www.uwec.edu/learning-technology-services/

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/ .You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Learning and Technology Services: IT Manager of Technical Services position (Job ID # 17347) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached, and all required fields are completed.  Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Names and contact information for three references

Please direct requests for additional information to:

Kent Gerberich
gerberik@uwec.edu
CIO & Director of Learning & Technology Services

To ensure consideration, completed applications must be received by July 31, 2021.  However, screening may continue until position is filled. 

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings will change in November 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/.