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Learning and Technology Services: Computer Support Specialist

UW-Eau Claire – Eau Claire Campus

Full Time, Staff

  • Official Title: Associate IS Specialist
  • Job ID: #17239
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Learning and Technology Services: Computer Support Specialist

A full-time, professional academic staff position is available in Learning & Technology Services (LTS) beginning July 5, 2021. The working title for this assignment is Computer Support Specialist with an official title in the Associate IS Specialist title series.  This is a renewable one-year assignment, contingent on performance. The salary will be commensurate with experience and qualifications.

MINIMUM QUALIFICATIONS: 3 years of experience in troubleshooting and solving technical related issues.  This is a very customer service focused position and thus having the ability to meet with faculty, staff, and students and work through any technical issues or concerns they are having in a professional and polite manner is required. Excellent written and oral communication skills along with the ability to meet deadlines and work under pressure is also required.  Must be work-authorized in the United States.

PREFERRED QUALIFICATIONS:  A bachelor’s degree in information systems, computer science, or equivalent area is preferred along with a demonstrated commitment to diversity, equity, and inclusiveness.

DUTIES: 

The position is a member of the Client Support Services (CSS) team and provides campus-wide technical consulting and support for hardware, software and related systems for the Apple Mac OS, Apple iOS, and Microsoft Windows computing platforms. In-depth knowledge of these platforms is critical to this position’s success. This position is also responsible for assisting in the deployment and maintenance of computers residing in offices, computer labs, and research settings across the UW-Eau Claire campus.

This position works closely with a wide range of IT professionals across several LTS units. In coordination with other CSS staff, this position works with, and will assist in, supervising student employees. The position requires a very well-rounded understanding of information technology and its relationship to providing support in an academic setting.

This position is also responsible for working with the LTS Consulting group in facilitating the purchase of IT related hardware and software for campus.

This position would be responsible for coordinating the upkeep of records for several types of IT assets for the entire campus in UW-Eau Claire’s service desk system.

Being able to handle difficult and complex IT assignments while demonstrating problem solving and troubleshooting skills is crucial to this position. Possessing an understanding of the need for establishing priorities, being able to discern the relative importance of various matters, being able to estimate the time necessary to complete tasks and being effective in addressing matters in their order of importance and in a timely manner are also very important.

This position works independently with little review of technical recommendations and solutions and is under the general direction of the Manager of Client Support Services.

Primary duties include:

A. Provide technical support for multiple operating system platforms and hardware. (50%)

  • Provide campus technical consulting and support of hardware, applications support software and systems software related to the Windows and Apple platforms.
  • Oversee the initial setup, configuration, and deployment of new computing equipment.
  • Research and resolve complex hardware and software problems.
  • Develop and implement practices and procedures to implement the technology required to meet the customer’s needs.
  • Evaluate new products.

B. Oversee the integrity of IT related asset inventory (20%)

  • Help develop and maintain the processes for inventory data upkeep.
  • Provide routine audit of campus IT assets.
  • Provide reports to departments of campus IT assets and budget proposals.

C. Provide consultation for campus computer hardware and software purchases and general questions. (20%)

  • Assist customers with the purchasing process for hardware and software.
  • Order and maintain stock of cabling and other peripherals provided to campus employees.

D. Miscellaneous other duties. (10%)

  • Cooperate with the other departments to provide computing support to the University.
  • Provide planning documents for new projects along with budget requirements to assist in the planning.
  • Serve on LTS and other campus-wide task forces and committees as needed.
  • Attend seminars, workshops, and other training sessions to maintain proficiency in current information technologies.
  • Other duties as assigned.

THE UNIT: The unit of Learning & Technology Services consists of 50 full-time staff members along with approximately 75 part-time college student employees.  Learning & Technology Services is the primary IT unit for the campus and works very closely with Academics Affairs and the operational units of the university to provide IT services and support.  More information about LTS can be found on the UW-Eau Claire website at: https://www.uwec.edu/learning-technology-services/

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UWEC, visit https://www.uwec.edu/human-resources/employment-opportunities/why-uwec/ .

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/ .You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Learning and Technology Services: Computer Support Specialist position (Job ID # 17239) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached, and all required fields are completed.  Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Names and contact information for three references

Please direct requests for additional information to:

Craig Ernst
ernstcs@uwec.edu
IT Manager - Learning & Technology Services

To ensure consideration, completed applications must be received by June 14, 2021.  However, screening may continue until position is filled. 

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings will change in November 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/.