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Service Center/Ticket Office Manager

UW-Eau Claire – Eau Claire Campus
Service Center, University Centers

Full Time, Staff

  • Official Title: Student Services Program Manager I
  • Job ID: #17212
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Service Center/Ticket Office Manager

A full-time academic staff position in the Service Center is available in the University Centers unit beginning in June 2021. The working title for this assignment is Service Center/Ticket Office Manager with an official title of Student Services Program Manager I.  This is an expected-to-continue assignment which requires a six-month probationary period. The expected annual hiring salary will be based on qualifications and experience.

MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree from a regionally accredited institution
  • Superior customer service skills
  • Effective interpersonal skills and the ability to relate to the diverse populations of the university including faculty, staff, students and community members
  • Demonstrated ability to lead, mentor, train and motivate others
  • Demonstrated ability to organize and manage time-sensitive details
  • Experience in preparing and managing budgets
  • Experience in higher education and/or box office setting
  • Valid Driver’s license and ability to earn and maintain certification to drive University vehicles
  • Proficient in the use of Microsoft Office Suite including Outlook, Word and Excel

 PREFERRED QUALIFICATIONS:  

  • Previous experience with ticketing hardware and software
  • Previous experience with USPS procedures and regulations
  • Previous experience with WISER and CampS software
  • Experience in event planning/programing and marketing

Overview:

This position reports to the Assistant Director of University Centers. The Service Center/Ticket Office Manager provides oversight, leadership and supervision of the staff and programs for the centralized Service Center/Ticket Box Office and off-site ticket/box offices locations selling around 40,000 tickets for over 230 events campus with ticket sales of $500,000 annually, campus switchboard/Information Desk, US Postal Service sub-station and centralized campus Lost and Found.   

The Service Center/Ticket Office Manager is responsible for upholding the University mission, vision and values through dedicated job performance and service excellence with a commitment to holistic student development. The Service Center/Ticket Office Manager creates and maintains an inclusive environment free of bias while leading and communicating in ways that champion equity, diversity and inclusivity and meeting the needs of an active and diverse student body and campus.

  Principle Functions and Duties:

  1. Acts as the System Administrator for ticketing software program and hardware utilized by the Service Center/Ticket Office.
  1. Responsible for hiring, scheduling, training, and evaluating employees. Conducts regular group and individual meetings with student staff to ensure proper training and development.
  1. Coordinates with event organizers from campus and the community for ticketed events including venue set-up, ticket prices/discounts, coupons and other deals/promotions, event graphics/descriptions and special seating requirements.
  2. Reconciles all ticketed events and prepares audit reports for event sponsors. Creates revenue and expense transfer reports and submits to the Business Office/ASK Center. Reconciles Service Center departmental expenditures and revenues on the monthly WISER accounting reports. 
  3. Develops, implements and directs policies/procedures and processes for continual improvement involving the Service Center. 
  4. Directs Service Center employees in the proper connection of computers and peripherals to the network for both the Service Center and off-site ticket/box office locations. Prepares staff to handle hardware and software problems and solutions at the off-site ticket/box office locations. 
  5. Trains student cashiers and student supervisors in proper cash handling procedures, working closely with Cash Management Services.
  6. Maintains customer information/lists/data according to state and federal laws and maintains PCI compliance. 
  7. Consults regularly with campus and community event sponsors regarding ticketing policies and procedures and any other items as needed.
  8. Evaluates ticketing and other services provided on a continuing basis for cost effectiveness and customer service.
  9. Fosters positive relationships for continued growth.
  10. Other duties as assigned.

THE UNIT: University Centers consists of 30 staff members who oversee the Davies Student Center and its partners, including US Bank, the University Bookstore, and Blugold Dining and Catering.

 UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,400 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation. To learn more about UW-Eau Claire visit Why UWEC!

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of the Twin Cities of Minneapolis and St. Paul. The multi-award-winning area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: https://www.uwec.edu/job-postings/You must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Student Services Program Manager I position (Job ID # 17212) and then click the "Apply Now" button to submit your application electronically. 

Your application will not be considered complete until all required fields are complete and all required documents are attached, so please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Names and contact information for three professional references

Please direct requests for additional information to Jenni Sterling via email: SterliJL@uwec.edu

To ensure consideration, completed applications must be received by 4pm June 1, 2021, however, screening may continue until position is filled. The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit the Campus Security and Fire Report. Also visit our Campus Security Authority policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing diversity, equity, and inclusion.

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings will change in November 2021. Job duties and responsibilities will remain the same. For more information please visit: wisconsin.edu/ohrwd/title-and-total-compensation-study/.