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Academic Skills Center: Program Assistant (60%)

UW-Eau Claire – Eau Claire Campus

Part Time, Staff

  • Official Title: University Services Associate 2
  • Job ID: #16973
  • Date Posted:
  • Apply by: | To ensure consideration, completed applications must be received by deadline. However, screening may continue until position is filled.
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Academic Skills Center: Program Assistant (60%)

Priority Application Date extended to 4/30/21.

A part-time (60%) university staff position is available in Academic Skills Center beginning in April 2021. The working title for this assignment is Program Assistant with an official title of University Services Associate 2.  This is an expected-to-continue assignment which requires a six-month probationary period.  The expected hourly hiring salary will be based on qualifications and experience, with a minimum salary of $14.83/hour.

MINIMUM QUALIFICATIONS: A thorough knowledge of general clerical and administrative support for the Academic Skills Center to include technical support, training front desk student staff, maintaining accurate records in TutorTrac (tutor appointment online system), approve and track student payroll (tutors, front desk, and supplemental instruction leaders). The individual hired for this position must have knowledge of  Microsoft Office Suite; Strong interpersonal skills to interact effectively with student, faculty and staff, including the supervising of students to maintain a smoothly functioning work unit; demonstrated customer service skills and strong verbal and written communication abilities; demonstrated organizational skills to facilitate workflow within the department; ability to use Microsoft Word for correspondence, reports, and other documents; ability to use and manage Microsoft Excel spreadsheets for maintaining a variety of records and preparing reports; ability to work with other campus units; ability to learn new systems, software and processes quickly; ability to work independently, with little direction from unit supervisor; and ability to interact professionally with visitors and students requesting assistance.

PREFERRED QUALIFICATIONS: Customer service experience with the ability to work in a face paced environment; and demonstrated ability to work in an environment committed to equity, diversity, and inclusiveness.


  • Provide administrative support for the Academic Skills Center (ASC) director, programs, and staff.
  • Train and supervise 6-10 student employees for front desk assistance in the Student Success Center.  Assist in training other student employees as needed.
  • Maintain personnel and payroll records for student employees. Maintain office files for the ASC office and program functions
  • Coordinate Academic Skills Center office operations to include office procedures, maintaining adequate supplies for ASC programs.
  • Coordinate services for GEN courses to include submitting course information to appropriate offices, pre-assigning students, and making book orders.
  • Assist with the maintenance and preparation of reports, spreadsheets and tracking for tutoring and supplemental instruction and ASC programs as needed.
  • Maintain and update TutorTrac online tutoring system.
  • Perform other duties as assigned.

THE UNIT: The unit of Academic Skills Center consists of one director and three professional staff members. The Academic Skills Center (ASC) is a resource for students, faculty and staff, providing tutorial services, credit instruction for the College of Arts and Sciences, and diagnostic assessment of student academic skills.  The ASC also administers the Student Success Program and collaborates with other offices.  The ASC provides tutorial services to approximately 1,000 students per year and instructional services to approximately 500 students per year.  This is accomplished by employing approximately 100 student tutors and 6-10 student clerical assistants.  The ASC Director and three Student Services Coordinators supervise the ASC academic programs.  The Program Assistant and the students supervised in this position provide administrative assistance to the staff.  Please visit our website at

The Program Assistant works with the ASC Director and Student Services Coordinators to develop and implement ASC policies and procedures; provides administrative support with development and management of budget activity, statistical reports, and purchasing activities; manages office, and trains students assistants; develops and maintains databases, student employee payroll and personnel records; coordinates office support functions to assure smooth operation; and provides information about ASC services to University departments and to the general public.

UNIVERSITY and EAU CLAIRE COMMUNITY: UW-Eau Claire, an institution of approximately 11,500 students and 1,200 faculty and staff, is consistently recognized as a top comprehensive university in the Midwest and is widely known as a leader in faculty-undergraduate research and study abroad. We strive for excellence in liberal education and select graduate and professional programs through commitment to teaching and learning and dedication to our core values of diversity, sustainability, leadership, and innovation.

The City of Eau Claire, situated at the confluence of the Chippewa and Eau Claire rivers, is at the center of a metropolitan area of approximately 100,000 people located 90 miles east of Minneapolis/St. Paul. The area features beautiful parks and trails, strong public schools, a vibrant arts scene and local food culture, and abundant recreational opportunities.

APPLICATION PROCEDURE: Applications are submitted electronically. Please follow instructions found on the following UW-Eau Claire Web site: must create an account and login before you can apply.  If you have not yet registered, click on the "Click here to Register" link to begin the registration process. If you are already a registered user, input your "User Name" and "Password" and select "Login."  Click the link to the Academic Skills Center: University Services Associate 2 position (Job ID # 16973) and then click the "Apply Now" button to submit your application electronically.  Your application will not be considered complete until all required documents are attached and all required fields are completed.  Please be sure you have included the following in PDF format:

  • Letter of application
  • Resume
  • Names and contact information for three references.

Please direct requests for additional information to: Dr. Audrey Robinson, Director Academic Skills Center; 

To ensure consideration, completed applications must be received by 4:00 pm on April 9, 2021.  However, screening may continue until position is filled

The UW-Eau Claire Police Department is dedicated to maintaining a safe and secure environment for learning and working. Although crime at the University of Wisconsin-Eau Claire is limited, the University Police want students, faculty and staff to be aware of crime on campus and the area surrounding the campus. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal law that requires colleges and universities to disclose annual information about campus crime. Visit Campus Security and Fire Report. Also visit our Campus Security Authority(CSA) policy.

UW-Eau Claire is an AA/EEO/Veterans/Disability employer dedicated to enhancing equity, diversity, and inclusion.

The University reserves the right to contact additional references with notice given to the candidates at an appropriate time in the process. Employment will require a background check. Employment will also require you and your references to answer questions regarding past conduct related to sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings will change in November 2021. Job duties and responsibilities will remain the same. For more information please visit: