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ResCom Help Desk

715-855-4271 | rescom@uwec.edu | Towers Hall 113

The ResCom Help Desk is UW-Eau Claire's support team for the computing and technology infrastructure within Housing & Residence Life.

ResCom will be closed for the holiday weekend and re-opening on Tuesday, September 7th.

Before You Connect

Make sure you are aware of the UW-Eau Claire's Computer and Network Usage Guidelines. Any devices detected within Housing & Residence Life network that are compromised by malware, spyware, viruses or personal routers/access points that are causing network problems or abuse or are in violation of the UWEC Copyright Policy, are subject to be removed from the network. 

Connecting to the Wireless Network

Connect your wireless device that you'll use across campus (phone, tablet, laptop, watch) to the UWEC network.  You will need your UWEC username and password to connect.  You will use this network all over campus, including the residence halls.

For other devices such as gaming consoles, SmartTV's and other non-standard devices that you cannot authenticate to the UWEC network, use the UWECreshall network.  You will need to first register your device's MAC Address at the My Devices Portal (http://students.mydevices.uwec.edu) in order to connect to this network. 

My Devices Portal


Need help finding your MAC Address?
Find your MAC Address

For those devices which do not have a wired, Ethernet port, you may need to purchase a Wireless USB Adaptor. Many gaming consoles, desktops and other devices can connect this way.  Some devices need specific manufacturer adaptors to work (ex: Apple devices, Nintendo, etc.).

Connecting to the Wired Network

We strongly encourage everyone to use the campus wireless network. Residents should use the network named UWEC whenever possible. This network will prompt you to login with your UWEC username and password to secure your connection.

If you still require a physical port to be activated in your room, please submit a request below. Wired connectivity is very limited and please know that device activation will be prioritized for those with academic needs first. 

Since port activations are very limited throughout the Residence Halls, if approved, your request will be completed within 48-72 business hours upon approval.  At the beginning of the semester we are very busy so these requests may take even longer. 

There are currently no port activations available at Priory Hall. 

Use of the campus network is subject to the UWEC Computer and Network Usage Guidelines.

Port Activation Form

Looking for a job opportunity in the Information and Technology field?

Job Duties
The ResCom Help Desk is UW-Eau Claire's support team for the computing and networking infrastructure within Housing and Residence Life. ResCom Help Desk services are provided for the students and staff/faculty of Housing and Residence Life, including those living in hotels.

This position is responsible for assisting Housing students with connecting their personal computers to the campus network, via Ethernet and WiFi connections. Included is troubleshooting of any network related connection problems, cleaning for virus and security exploits along with spyware/malware problems. This work will be done both on-site in the office and off-site in the residence halls.

This position also supports Housing's computer labs and administrative computers, including routine scheduled maintenance, upgrades/repairs and troubleshooting hardware and software problems.

Knowledge and Experience
Operating system knowledge of Windows 8.1, 10 and Mac OS 10.10+
Knowledge of UW-Eau Claire lab software and an understanding of the campus computing environments
The ability to troubleshoot computer network and security problems
Knowledge of computer hardware and software and computer security tools (such as anti-virus and anti-malware software)
Excellent problem solving and troubleshooting skills
Excellent verbal and written and customer service skills
Ability to learn new technologies
Must highly reliable and be able to work with others

How to Apply
If you are interested in applying, obtain a job application either at the ResCom Help Desk office (Towers 113) or download ResCom Help Desk Job Application. Please return completed applications to Kevin LaVoy (Towers 114) or the ResCom Help Desk office.

ResCom Help Desk Hours
Closed
ResCom Help Desk Normal Hours
Monday
  1. 11 a.m. – 9 p.m.
Tuesday
  1. 11 a.m. – 9 p.m.
Wednesday
  1. 11 a.m. – 9 p.m.
Thursday
  1. 11 a.m. – 9 p.m.
Friday
  1. 2 p.m. – 5 p.m.
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective starting Friday, Aug. 28, 2020
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