ResCom Help Desk

Before You Connect

Before you connect your device to the campus wired or wireless network, be sure you have all of the following:

• Operating system updates:

  • Windows Updates (found by opening the start menu and typing "windows update")

  • Mac OS Updates (found by selecting "Software Update" under the Apple menu)

• Antivirus/spyware protection:

  • Be sure you have active and up-to-date antivirus and spyware protection.

Any devices detected within Housing & Residence Life network that are compromised by malware, spyware, viruses or personal routers/access points that are causing Network Abuse or are in violation of the UWEC Copyright Policy, are subject to be removed from the network. 

Connecting to the Wired Network

Most residence hall student rooms have four wired, Ethernet ports on a single wall jack or two separate wall jacks, each containing two Ethernet ports. There are two exceptions to this rule:

Putnam Hall: Rooms in Putnam Hall only have two ports per room. The only exception to this is if your room hosts a wireless access point.

Chancellor's Hall: Room A has ports 1 and 2, Room B has ports 3 and 4, Room C has ports 5 and 6, and Room D has ports 7 and 8. There are no Ethernet ports in the common living room.

To use a wired connection, you must request an Ethernet port to be activated (this is for Wired connections only, not for Wireless). For more information, please refer to the Ports Activations section below.

Connecting to the Wireless Network

To connect to our campus wireless network, you need to connect your device to the "UWECwireless" network SSID. You will use this network across all of campus, including the residence halls. More information can be found here regarding wireless networking.

Basic Troubleshooting

If your internet connection is not working, please try the following steps:

• Restart your computer or device. Power it all the way down, leave it off for several seconds, and then turn it back on.
• For wired connections:
  
  • *Check that the Ethernet cable is plugged in to your activated port. It should be labeled on a sticker on the wall jack.
  • *Look for a "link light" on the Ethernet (network) card on your computer. If there is no light, either the network is not configured correctly or the Ethernet cable may be bad.
  • *Try using a different Ethernet cable.

Residence Hall Ethernet Port Configuration

Most residence hall student rooms have four wired, Ethernet ports on a single wall jack or two separate wall jacks, each containing two Ethernet ports. There are two exceptions to this rule:

• Putnam Hall: Rooms in Putnam Hall only have two ports per room. The only exception to this is if your room hosts a wireless access point.
• Chancellor's Hall: Room A has ports 1 and 2, Room B has ports 3 and 4, Room C has ports 5 and 6, and Room D has ports 7 and 8. There are no Ethernet ports in the common living room.

Request a Port Activation

To request an Ethernet port to be activated in your room please submit a port activation request form.

Port activation requests are normally completed within 24-48 business hours. You will receive an email confirmation upon completion.

We currently do not offer wired port activations in Haymarket Landing or Priory Hall.

Port Activation Form

Our cable TV service here in the Residence Halls is a High Definition signal. In order to use our cable service, your TV must have a QAM tuner built in to receive channels. If your TV does not have a QAM tuner you will need to purchase a tuner box that is QAM compatible.

More information on Housing Cable TV

Looking for a job opportunity in the Information and Technology field?

Job Duties
The ResCom Help Desk is UW-Eau Claire's support team for the computing and networking infrastructure within Housing and Residence Life. ResCom Help Desk services are provided for the students and staff/faculty of Housing and Residence Life, including those living in hotels.

This position is responsible for assisting Housing students with connecting their personal computers to the campus network, via Ethernet and WiFi connections. Included is troubleshooting of any network related connection problems, cleaning for virus and security exploits along with spyware/malware problems. This work will be done both on-site in the office and off-site in the residence halls.

This position also supports Housing's computer labs and administrative computers, including routine scheduled maintenance, upgrades/repairs and troubleshooting hardware and software problems.

Knowledge and Experience
Operating system knowledge of Windows 7, 8.1, 10 and Mac OS 10.10+
Knowledge of UW-Eau Claire lab software and an understanding of the campus computing environments
The ability to troubleshoot computer network and security problems
Knowledge of computer hardware and software and computer security tools (such as anti-virus and anti-malware software)
Excellent problem solving and troubleshooting skills
Excellent verbal and written and customer service skills
Ability to learn new technologies
Must highly reliable and be able to work with others

How to Apply
If you are interested in applying, obtain a job application either at the ResCom Help Desk office (Chancellors Hall 111) or print out an application. Please return completed applications to Kevin LaVoy (Chancellors Hall 114) or the ResCom Help Desk office.