ResCom Help Desk

Before You Connect

Make sure you are aware of the UW-Eau Claire's Computer and Network Usage Guidelines. Any devices detected within Housing & Residence Life network that are compromised by malware, spyware, viruses or personal routers/access points that are causing network problems or abuse or are in violation of the UWEC Copyright Policy, are subject to be removed from the network. 

Connecting to the Wireless Network

Connect your device that you'll use across campus (phone, tablet, laptop) to the "UWEC" network SSID. You will need your UWEC username and password to connect.  You will use this network all over of campus, including the residence halls.

For other devices such as gaming consoles, SmartTV's and other non-standard devices, use the "UWECreshall" network SSID.  If needed, you will need to first register your device's MAC Address at http://students.mydevices.uwec.edu/  Need help find your MAC Address?

Find your MAC Address

Connecting to Wired Network

For those devices which cannot connect wirelessly, you may submit a Port Activation request to get a wired, Ethernet port turned in your Residence Hall room. Port activations will be done within 24-48 business hours. At the beginning of the semester we are very busy so these requests may take longer.

Our cable TV service here in the Residence Halls is a High Definition signal. In order to use our cable service, your TV must have a QAM tuner built in to receive channels. If your TV does not have a QAM tuner you will need to purchase a tuner box that is QAM compatible.  More information on Housing Cable TV.

We also offer Spectrum U which will allow students to watch live TV from Charter directly on their Android or iOS device.  More information on Spectrum U.

Looking for a job opportunity in the Information and Technology field?

Job Duties
The ResCom Help Desk is UW-Eau Claire's support team for the computing and networking infrastructure within Housing and Residence Life. ResCom Help Desk services are provided for the students and staff/faculty of Housing and Residence Life, including those living in hotels.

This position is responsible for assisting Housing students with connecting their personal computers to the campus network, via Ethernet and WiFi connections. Included is troubleshooting of any network related connection problems, cleaning for virus and security exploits along with spyware/malware problems. This work will be done both on-site in the office and off-site in the residence halls.

This position also supports Housing's computer labs and administrative computers, including routine scheduled maintenance, upgrades/repairs and troubleshooting hardware and software problems.

Knowledge and Experience
Operating system knowledge of Windows 8.1, 10 and Mac OS 10.10+
Knowledge of UW-Eau Claire lab software and an understanding of the campus computing environments
The ability to troubleshoot computer network and security problems
Knowledge of computer hardware and software and computer security tools (such as anti-virus and anti-malware software)
Excellent problem solving and troubleshooting skills
Excellent verbal and written and customer service skills
Ability to learn new technologies
Must highly reliable and be able to work with others

How to Apply
If you are interested in applying, obtain a job application either at the ResCom Help Desk office (Towers 113) or download ResCom Help Desk Job Application. Please return completed applications to Kevin LaVoy (Towers 114) or the ResCom Help Desk office.