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ResCom Help Desk

715-855-4271 | rescom@uwec.edu | Towers Hall 113

The ResCom Help Desk is UW-Eau Claire's support team for the computing and technology infrastructure within Housing & Residence Life.

ResCom Help Desk is currently closed for the summer. If you need immediate assistance please use the following link for help with our remote services.

Learn More

ResCom Help Desk will be reopening for Fall 2020 on Monday, August 24th. 

Note: Office walk-in hours are by appointment only.  We are limited to 1 client at a time physically in the office. 
Please contact us at 715.855.4271 or rescom@uwec.edu to make a walk-in appointment.

Before You Connect

Make sure you are aware of the UW-Eau Claire's Computer and Network Usage Guidelines. Any devices detected within Housing & Residence Life network that are compromised by malware, spyware, viruses or personal routers/access points that are causing network problems or abuse or are in violation of the UWEC Copyright Policy, are subject to be removed from the network. 

Connecting to the Wireless Network

Connect your device that you'll use across campus (phone, tablet, laptop, watch) to the "UWEC" network SSID. You will need your UWEC username and password to connect.  You will use this network all over campus, including the residence halls.

For other devices such as gaming consoles, SmartTV's and other non-standard devices, use the "UWECreshall" network SSID.  You will need to first register your device's MAC Address at http://students.mydevices.uwec.edu/ in order to connect to this network. 

Need help finding your MAC Address?
Find your MAC Address

Connecting to the Wired Network

For those devices which cannot connect wirelessly, we strongly urge you do purchase a USB Ethernet Adaptor.  Most gaming consoles, desktops and other devices can connect this way. Some devices need specific adaptors to work (ex: Apple devices, Nintendo, etc.).

For those devices without a physical or hardware connection, you may submit a Port Activation request to get an Ethernet port activated in your Residence Hall room.  Port activations are very limited throughout the Res Halls and if approved, will be completed within 48-72 business hours upon submission. 
At the beginning of the semester we are very busy so these requests may take longer.

Looking for a job opportunity in the Information and Technology field?

Job Duties
The ResCom Help Desk is UW-Eau Claire's support team for the computing and networking infrastructure within Housing and Residence Life. ResCom Help Desk services are provided for the students and staff/faculty of Housing and Residence Life, including those living in hotels.

This position is responsible for assisting Housing students with connecting their personal computers to the campus network, via Ethernet and WiFi connections. Included is troubleshooting of any network related connection problems, cleaning for virus and security exploits along with spyware/malware problems. This work will be done both on-site in the office and off-site in the residence halls.

This position also supports Housing's computer labs and administrative computers, including routine scheduled maintenance, upgrades/repairs and troubleshooting hardware and software problems.

Knowledge and Experience
Operating system knowledge of Windows 8.1, 10 and Mac OS 10.10+
Knowledge of UW-Eau Claire lab software and an understanding of the campus computing environments
The ability to troubleshoot computer network and security problems
Knowledge of computer hardware and software and computer security tools (such as anti-virus and anti-malware software)
Excellent problem solving and troubleshooting skills
Excellent verbal and written and customer service skills
Ability to learn new technologies
Must highly reliable and be able to work with others

How to Apply
If you are interested in applying, obtain a job application either at the ResCom Help Desk office (Towers 113) or download ResCom Help Desk Job Application. Please return completed applications to Kevin LaVoy (Towers 114) or the ResCom Help Desk office.

ResCom Help Desk Hours
Closed
ResCom Help Desk Normal Hours
Monday
  1. 9 a.m. – 11 a.m.
  2. 2 p.m. – 10 p.m.
Tuesday
  1. 9 a.m. – 2 p.m.
  2. 3 p.m. – 10 p.m.
Wednesday
  1. 9 a.m. – 10 p.m.
Thursday
  1. 9 a.m. – Noon
  2. 3 p.m. – 10 p.m.
Friday
  1. 9 a.m. – 5 p.m.
Saturday
  1. CLOSED
Sunday
  1. 5 p.m. – 10 p.m.
Effective starting Monday, Aug. 27, 2018
ResCom Help Desk Summer Hours
Monday
  1. CLOSED
Tuesday
  1. CLOSED
Wednesday
  1. CLOSED
Thursday
  1. CLOSED
Friday
  1. CLOSED
Saturday
  1. CLOSED
Sunday
  1. CLOSED
Effective from Tuesday, June 2, 2020 until Friday, Aug. 21, 2020
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