Student Employee Position Summary: This position reports to the Service Center Operations Manager. It is responsible for communicating and maintaining excellent customer service to the on-campus and off-campus patrons who utilize the Service Center.
A. Customer Service Responsibilities
- Cash checks using the Ticketforce ticketing system.
- Sell tickets at the Service Center as well as at the event site, using the Ticketforce ticketing system.
- Answer phones and process phone orders.
- Provide correct information to customers.
- Provide postal and USPS services.
- Operate a postal scale, money order machine and postal machine.
B. Miscellaneous Responsibilities
- Balance a cash drawer.
- Count thousands of dollars accurately.
- Be professional, courteous and organized.