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Who can I contact with technical problems?

  • UW-Eau Claire Online Course Support
    Monday to Friday 8:00 am to 4:30 pm
    715-836-5711 or
    Old Library 1106

  • UW-System Helpdesk
    Monday to Friday 4:30 pm to 1:00 am
    Saturday and Sunday 6:00 am to 1:00 am
    608-264-4357 or

  • D2L Knowledge Base
    Lists current known issues with D2L and work-arounds for the problems.

I'm having trouble accessing D2L.

  1. Log in to D2L.
  2. Run a system check.
  3. Make any necessary changes.
  4. Contact the Help Desk (836-5711) if the problem persists.

Why am I unable to log in to D2L?

There are a number of possible explanations:

  • Make sure you are entering your UW-Eau Claire username and password correctly.
    Your password is case sensitive so be sure your CAPS lock is off.
    Enter only your username; do not include

  • What time are you trying to access Desire2Learn?
    Check the Weekly Maintenance widget on the D2L home page and plan around the maintenance schedule. There may be unannounced outages on Thursdays between the hours of 5:00 and 7:00 am CT.

Help Desk staff (; 715-836-5711) may be able to help you troubleshoot login problems due to other issues.

Why can't my students see my D2L course?

Students can only see active D2L courses in their course listings. To activate a course, follow the instructions on this page or watch the Activating a Course video .

What browser should I use with D2L?

For an up-to-date list of supported browsers, go to this page.

Why are my D2L pop-up windows blocked?

The pop-up blocker may be turned on. You can add D2L to the list of allowed sites in your browser. These external pages explain how to add a site in Firefox, Safari, and Internet Explorer.

To allow an individual pop-up window without turning off your pop-up blocker, press [Ctrl] and open the pop-up.

The text on my screen is too small. How can I change it?

  1. From your home page, in the upper right corner of the mini bar at the top of the page click the dropdown arrow next to your name and select Account Settings.


  2. In the Font Settings section use the Font Size dropdown menu to choose your desired font size.
    Note: As you adjust the font size you will be able to see the changes displayed in the Preview box.

  3. Select the desired font size » click Save or Save and Close.

Can I change the navigation bar in my D2L courses?

Yes. You can add tools and external links to the navigation bar, and remove tools you don't use. Refer to the Navigation Bar documentation for details or watch the Editing the Navbar video.

How can I add a picture to my profile?

  1. First, save your photo in jpg/jpeg format on your computer, network drive, or external drive.

  2. From My Home, in the upper right corner of the minibar at the top of the page, press the arrow/triangle next to your name and select Profile from the dropdown menu:


  3. The Edit My User Profile page appears. Choose Change Picture.

  4. Select Browse to navigate to the desired photo and press Upload.

  5. Choose Save or Save and Close at the bottom of the page to save your new profile picture.

Help Desk

For more information or to request a service, contact the LTS Help Desk:
HelpDeskLogo715-836-5711 | | OL1106