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Desire2Learn FAQs 

What browser should I use when logging into D2L?

This UW Knowledgebase document outlines the minimum browser requirements needed for using D2L. Please conduct a System Check to verify that your system is configured correctly.

Top Of PageHelp! I see the course listed but I can't click on the link.

Although you may see a D2L course for the coming semester in your course listing, you may not be able to access the course until the semester begins. The course start and end dates are listed to the right of the course name. You will be able to access the course on the course start date. Likewise, you will not be able to access a course once the end date has passed. Contact your instructor if you wish to request special access to a course outside of the course start/end dates.

You have access to courses in which you are enrolled as an instructor regardless of the start and end dates of the course.

Top Of PageWhen is D2L's maintenance window?

Attempting various tasks during these maintenance periods may result in slowness or Internal Server (HTML 500) errors:

D2L Weekly Maintenance Schedule
(Central Time)

Every Day (Sun-Sat)
Every Day (Sun-Sat)
Time Period
midnight - 12:30 a.m.
1:45 a.m. - 5:00 a.m.
5:00 a.m. - 7:00 a.m.

Try logging in again, attempting your function later after a short delay, or waiting for the end of the maintenance operation period. It is strongly recommended that you do not attempt to use the quizzing tool during these times. Other outages occur periodically for upgrades outside of this maintenance window. Users will be notified of any upcoming outages on this site.

Top Of PageWhat resources are available if I need assistance?

  • UW-Eau Claire Helpdesk - Feel free to contact the Helpdesk during business hours for D2L assistance.
  • UW-Madison DoIT Helpdesk - If the UW-Eau Claire Helpdesk is closed, you may contact the UW-Madison DoIT Helpdesk for assistance
    1-608-264-HELP (4357)
  • LTS Online Help Collection - Here you will find documents listing step-by-step instructions for using most D2L tools. The documentation is available for instructors and students.

Top Of PageWhy are my D2L pop-up windows being blocked?

There are a few possible causes of pop-up windows being blocked in D2L.

The Pop-Up Blocker may be turned on in Internet Explorer.

If this is the case, you need to add the D2L site to the list of allowed sites.Visit the Microsoft web site to learn how to add our D2L site to the list of allowed sites.

The Yahoo! or Google Toolbar may be installed in your browser.

If this is the case, you need to uninstall the toolbar in order for the pop-ups to work in D2L. Visit the Yahoo! web site or the Google web site to learn how to uninstall the toolbar.