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Employee Assistance Program 


RECOMMENDED Employee Assistance Program Resources

Transition of Employee Assistance Program to FEI Effective March 1, 2018

Prior to March 1st - LifeMatters is available 24/7 via phone, online, video mobile app, and face-to-face counseling.  Please call 1-800-634-6433 or

The University password is SOWI.


Erin Schoonmaker, UW System Human Resources Interim Benefits Manager, is available to answer any questions you might have about the transition ( 608-890-0182.

Following is communication received from UW System Human Resources explaining the transition:

The State of Wisconsin will change vendors for Employee Assistance Program (EAP) services from Empathia/LifeMatters to FEI on March 1, 2018. The state’s contract with Empathia/Life Matters ends on February 28, 2018. As a reminder, UW System was not involved in the actual EAP contract negotiations nor did we have control over the timing of when we were notified of the Department of Administration’s (DOA) decision on the final vendor selection.

1. Are UW System institutions who are currently with Empathia/LifeMatters (hereafter, LifeMatters) required to change to FEI March1, 2018?

a. Yes. UW institutions who currently use LifeMatters under the State contract are required to transition to FEI on March 1, 2018. The contract with LifeMatters ends February 28, 2018.

 b. Note: Institutions are only required to transition to FEI if they are currently using the state contract. If institutions currently have separate vendor (i.e. a vendor that is not apart of the state contract), they are not required to use FEI. Participation in FEI is not a requirement if you do not currently use the state contract. The State of Wisconsin Executive Order #26 requires the establishment of an EAP in every State agency, UW campus and department.

 2. Can a UW institution who is currently using another vendor change to FEI on March 1, 2018?

 a. All UW institutions can access and participate in the State contract for EAP services.

b. If a UW institution is not currently with LifeMatters and would like to transition to FEI on or after March 1, they should first review and consider their current vendor contract terms and conditions for cancellation, if applicable. UW institutions can join the FEI contract at any time on or after March 1, 2018.

 3. What are the costs per employee for the new vendor/FEI.

 a. FEI’s cost is $1.12 per employee/per month.

b. Current cost with LifeMatters is $1.23 per employee/per month.

 4. Will the new FEI contract provide the same services as the Life Matters contact? Are there any new contract provisions?

 a. The contract with FEI will provide the same services as the contract with Life Matters.

 b. An additional counseling session is added to the FEI contract (six vs. five); plus, a built-in provision to provide EAP services if covered employees witness/experience a traumatic event at work. The costs for services for traumatic events would be on a separate fee schedule.

 5. Is there any overlap between the current vendor and the new vendor?

a. The current contract with LifeMatters ends February 28, 2018. FEI is the new vendor effective March 1, 2018. Between now and February 28 the state and UW institutions will transition to FEI.

b.  For employees currently in treatment, a transition plan is being discussed. More information will be provided when available.

6. What is the transition plan for employees who are currently working with LifeMatters and will need to transition to FEI?

a. DOA held an initial meeting with LifeMatters and FEI. We were advised that LifeMatters will provide DOA with the number of active cases and outstanding sessions. LifeMatters will then notify the active clients and their providers with details for continued service through FEI.


The University of Wisconsin - Eau Claire Employee Assistance Program (EAP) is committed to promoting the wellness of the faculty and staff. Due to the ongoing changes at UWEC, Counseling Services provides limited services:

  1. Consultation- will offer direction and possible resources to those who are concerned about another employee.
  2. Crisis Management- will offer 1-2 session to help stabilize the impact of the crisis and suggest possible resources on and off campus.
  3. Administrative Referrals- to offer sessions related to work performance issues and goal setting.  Referrals may be made by those in a supervisory role concerned with an employee's work performance.  An outside resource may be needed for longer term employee needs.

Who is Eligible?
UWEC faculty and Staff who are seeking consultation, managing crisis, and those who have been administratively referred for work performance.

The foundation of the Employee Assistance Program is the confidentiality of its services. All information disclosed in the counseling session is confidential and will not be released to anyone outside the University Counseling Center without written permission of the employee.

However, exceptions, as required by law, may occur in instances such as:

  1. there is a serious danger of violence to another
  2. self-injury is likely unless protective measures are taken
  3. there is reason to believe that abuse of children or elderly persons has occurred
  4. court order signed by a judge.