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Comprehensive Measures of Organizational Communication
Organizational
Communication Scale (OCS),
Karlene H. Roberts and Charles A. O'Reilly |
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| Karlene H. Roberts and Charles A. O'Reilly
developed the Organizational Communication Scale (OCS) in 1974 to measure
"communication variables in organizations." The authors began with 189
Likert-type items which they administered to 70 graduate students (all with
work experience). The final OCS is composed of 35 items measuring sixteen
dimensions of organizational communication. |
The first eight dimensions are composed of
21 items, each rated on a 7-point Likert scale:
(a) Trust of Subordinate for Supervisor (3
items)
(b) Influence of Supervisor (3 items)
(c) Importance of Upward Mobility to Subordinate
(2 items)
(d) Desire for Interaction (3 items)
(e) Accuracy (3 items)
(f) Summarization (3 items)
(g) Gatekeeping (3 items)
(h) Overload (1 item) |
Three additional dimensions are composed
of nine items, asking respondents to indicate percentage of time they engage
in the named communication activity
(i) Directionality of Information--Upward
(3 items)
(j) Directionality of Information--Downward
(3 items)
(k) Directionality of Information--Lateral (3
items) |
| The thirteen dimension (1 item) indicates
degree of satisfaction with communication in the organization, as assessed
with a variation of the General Motors Faces Scale, |
| Roberts and O'Reilley considered the
dimensions of Trust, Mobility, and Influence to be
noncommunication--but closely related to communication--variables. |
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| Muchinsky, P. M. (1978a). An
intraorganizational analysis of the Roberts and O'Reilly Organizational Communication Questionnaire. Journal of Applied
Psychology, 62, 592-707. |
| Muchinsky, P. M. (1978b). Organizational
Communicatin: Relationships to organizational climate and job satisfaction.
Academy of Management Journal, 20, 592-607 |
| O'Reilly, C. A. (1978). The
intentional distortion of information in organizational communication: A laboratory and field investigation.
Human Relations, 31, 173-193. |
| O'Reilly, C. A. & Roberts, K. H. (1078).
Supervisor inlfuence and subordinate mobility aspirations of moderators of consideration and intiating
structure. Journal of Applied Psychology, 63, 96-102. |
| Roberts, K. H. Cerruti, N. L.; & O'Reilley,
C. A. (1976). Changing perceptions of organizational communication:Can short-term intervention help. Journal of
Applied Psychology, 63, 96-102. |
| Roberts, K. H. & O'Reilley, C. A. (1979).
Some correlations of communication roles in organizations. Academy of Management Journal, 22, 42-57.
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