There are several sources of help for you as you increase your technological literacy skills.  The following links provide documents or tutuorials that may be of benefit.

UWEC On-Line Resources - this link takes you to the UWEC collection of handouts that provide step-by-step instructions for completing basic skills operations. For example, in the email section, you will find the process for creating a distribution list so you can send the same email message to a group of people.

Computer-Based Training Modules - although these modules are restricted to use on the UWEC or Marshfield campuses, they provide an easy to navigate, easy to learn method of increasing your technological literacy skills. Each module is an on-line tutorial on basic computer or specific application skills.  There are modules for basic Macintosh and Windows use, Netscape and Microsoft Office 97.

BITS - The BITS (Bringing Instructional Technology to Students) Program offers free workshops for students. The current schedule is at the BITS Web site.

CNS Help Desk - the consultants at the CNS Help Desk are trained to help you with your questions.

Telephone/Voice Mail: 715/836-5711
E-mail Address: helpdesk@uwec.edu
Office Walk-in: Old Library 1118

ADTN/FMHN 746 students who use America On-Line as an Internet Service Provider will soon discover that the America On-Line proprietary Web browser does not support Lotus Notes/Learning Space; however, if you are using Netscape or Internet Explorer through your AOL account, you should be able to access Learning Space. AOL subscribers who only have the proprietary Web browser loaded, have some options to access Lotus Notes/Learning Space.  They include

• Downloading and installing Netscape 4.8 or Internet Explorer and using it instead of the AOL browser

• Purchasing a copy of NetSlider and accessing Lotus Notes/Learning Space by dialing into UWEC rather than to America On-Line.  NetSlider is available in the UWEC Bookstore for approximately $5.00. It comes with a recent version of Netscape. Other than a possible long distance phone charge, there is no fee to access the UWEC campus modems.

• Completing Lotus Notes/Learning Space assignments on the UWEC or Marshfield campus using computers available there.

Other Tips and Tricks

Patience - it helps a lot to realize that all problems can't be solved at once. Your patience is appreciated.

Reporting Problems - When reporting problems to Dr. Mirr, Ms. Finder,  Ms. Raleigh or the CNS Helpdesk, please provide as much information as you can.  Helpful information includes what type of machine you have, how you connect, what you are trying to do, error messages that you received, etc. All of this information helps to resolve the problem quickly.

Sense of humor - Besides patience, laugh a bit.  Technology, the new time saver, sometimes isn't. :-)

Michaelene Mirr
Foundations of Education Department
Comments: mirrmp@uwec.edu
Updated: February 1, 1999