Supporting Technology to Improve Learning

Our goal is efficient, easy-to-access service. Through collaboration with others we continue to develop innovative solutions to enhance information technology, learning, and teaching. Whether we lend our support to technology, infrastructure, or people, we are committed to the goal of excellence in education at UW-Eau Claire.

Concerns over Conficker

You may have heard or seen news stories on the Conficker worm that has been and continues to infect Windows computers. USA Today warns that April 1 may see an increase in activity for the Conficker worm.

Campus Windows machines: University-owned machines that are up-to-date (99%) are safe - they won't suffer or spread the virus.  If you notice unusual behavior from your office computer, contact the Help Desk.

Personally owned Windows machines: Students, faculty and staff should do the following:

• If you think your personal computer has been infected, contact the Help Desk.
• Make sure your personal computer has the most up-to-date patches from Microsoft.
• Routinely check for and install updates for your Windows operating system and software. This is the best way to protect your personal computer and ensure good performance. This is especially important with your antivirus software.
• Change your password regularly and use a strong password.

LTS Help Desk

The LTS Help Desk is the front line of support regarding learning and technology services. They coordinate the referral of faculty, student and staff questions to the appropriate resources. Help is available through telephone, email, and walk-in consultation.

Old Library 1106 • helpdesk@uwec.edu • 836-5711 • www.uwec.edu/helpdesk