This browser does not support basic Web standards, preventing the display of our site's intended design. May we suggest that you upgrade your browser?
Folders can help you organize your messages by allowing you to group them by topic.
When you are viewing your mail, your folders are always visible. If you do not see your folders, do the following:
From the Navigation pane, click MAIL![]()
The Mail options are displayed, and the Folders list appears.
The Web Outlook Folders list contains ten default folders, and you can create additional folders as needed. To select a folder, click the name of the folder or the folder icon itself. When a folder holds an unread message, the folder name will appear in bold.
| Folder Icon | Name | Function |
|---|---|---|
| Calendar | Stores meeting times, appointment information, and allows you to view your calendar by day, week, or month | |
| Contacts | Stores the names and personal information of common contacts, distribution lists, and related information | |
| Deleted Items | Stores and provides access to messages that you have temporarily deleted, or allows you to delete items permanently | |
| Drafts | Stores saved drafts of email messages before you send them | |
| Inbox | Stores new and saved mail | |
| Junk E-mail | Stores junk mail | |
| Notes | Stores your personal notes | |
| Outbox | Stores messages whose delivery is incomplete due to either server problems or scheduled delivery delay | |
| Sent Items | Stores a copy of each message you have sent | |
| Tasks | Allows you to compose and store lists of tasks you have to do |
Folders provide a way to manage the many items you might receive on your Outlook Webmail account. To help you keep various items in order, Outlook Webmail allows you to create new folders in addition to the default folders already provided. For large amounts of information, you may want to create subfolders for more efficient organization. The following instructions tell you how to create new folders and subfolders:
From the Folders list, right click your Inbox
» select Create New Folder...
A text box appears in the Folders list.
Type a name for the new folder
Press [Enter]
Your new folder will appear in the Folders list, which automatically alphabetizes folders by title.
From the Folders list, right click the folder in which you would like the subfolder to appear » select Create New Folder...
A text box appears in the Folders list.
Type a name for the new subfolder
Press [Enter]
Your new subfolder will appear under the desired folder.
For more efficient organization in your Web Outlook account, it may be necessary to alter the arrangement of your messages and folders. The following instructions explain how to move both messages and folders on Outlook Webmail.
From the Folders list, select the folder that contains the message(s) you want to move
The folder's contents appear.
Select the message you wish to move
Drag the message to the desired folder
As you move your cursor over the folder, it is highlighted.
Release the mouse
The message is placed in the highlighted folder.
From the Folders list, select the folder that contains the message(s) you want to move
The folder's contents appear.
Select the message you wish to move
Right click the message
OR
Click MOVE TO FOLDER![]()
Select Move to Folder... or Copy to Folder...
The Move/Copy to Folder dialog box appears.
NOTE: Move to Folder moves the message to the desired folder; Copy to Folder leaves a copy in the current folder while sending a copy to the desired folder.

Select the desired folder
Click MOVE/COPY![]()
The message is now moved/copied to the desired folder.
The folder being moved is transformed into a subfolder.
From the Folders list, select the folder you want to move
Drag the folder to the desired destination folder
As you move your cursor over the folder, it is highlighted.
When the destination folder is highlighted, release the mouse
The folder is moved.
The folder being moved is transformed into a subfolder.
From the Folders list, select the folder you want to move
Right click the folder » select Move Folder... or Copy Folder...
The Move/Copy to Folder dialog box appears.
NOTE: Move Folder moves the folder into a subfolder under the desired folder; Copy Folder leaves a copy of the current folder while sending a copy to a subfolder under the desired folder.

Select the desired folder
Click MOVE/COPY![]()
The folder is now moved or copied to the desired subfolder.
If you find that you have folders or subfolders that are no longer of use to you, you can delete them. When a folder is deleted, it moves to the Deleted Items folder.
NOTE: You can not delete the default folders.
From the Folders list, select the folder you wish to delete
Drag and drop the folder into the Deleted Items folder
Move the folder to the desired location
In the Folders list, right click the folder you want to delete » select Delete
Move the folder to the desired location