Microsoft Outlook Webmailfor Internet Explorer

Using Junk Email Filters

Outlook Webmail provides a junk email filter. This filter is activated by phrasing, font styles (e.g., all caps), and symbols (e.g., dollar signs) that are characteristic of junk email messages. The filter cannot be completely accurate, so you should refine the filter by customizing the Safe Senders, Safe Recipients, and Blocked Senders lists.

NOTE: Filtered messages are sent to the Junk E-mail folder and will count against your email account quota.

Turning On/Off the Junk Email Filter
Deleting Messages from the Junk E-mail Folder
Managing Safe Senders
Managing Safe Recipients
Managing Blocked Senders

Turning On/Off the Junk Email Filter

Using Junk E-mail filters will make email more efficient and convenient.

From the toolbar, click OPTIONS
The Options screen appears.
From the Options list, select Junk E-Mail
The Junk E-Mail options appear.
To turn off your junk email filter, select Do not filter junk e-mail
To turn on your junk email filter, select Automatically filter junk e-mail
OPTIONAL: If your filter is on, to send all incoming messages to the Junk E-mail folder except for entries in your Safe lists, select Treat all e-mail as junk unless it comes from someone in my Safe Senders or Safe Recipients lists, or from senders in my organization
WARNING: Selecting this option may send desirable messages to the Junk E-mail folder. Be sure your Safe Senders and Safe Recipients lists are up to date at all times.
Click SAVE
The changes are saved.

Deleting Messages from the Junk E-mail Folder

Deleting individual or series of messages from the Junk E-mail Folder sends them to the Deleted Items folder. To permanently delete all messages in the Junk E-mail folder, refer to Emptying the Junk E-mail Folder.

Deleting a Message in the Junk E-mail Folder

From the Outlook Navigation pane, click MAIL
From the Folders list, click JUNK E-MAIL
The Junk E-mail folder appears in the Reading Pane
Select the message(s) you want to delete
Click DELETE
The message is sent to the Deleted Items folder.

Emptying the Junk E-mail Folder

WARNING: Emptying the Junk E-mail folder will not send messages to the Deleted Items folder. The messages will be permanently deleted.

From the Outlook Navigation pane, click MAIL
From the Folders list, right click JUNK E-MAIL » select Empty Junk E-Mail
A confirmation dialog box appears.
Click OK
The Junk E-mail folder is emptied.

Managing Safe Senders

The Safe Senders list allows you to indicate what messages are not junk email. If you receive a message from an email address or domain name found in the Safe Senders list, it will not be filtered. You can add, edit, and remove entries in the Safe Senders list.

Be sure the junk email filter is on
From the toolbar, click OPTIONS
The Options screen appears.
From the Options list, select Junk E-Mail
The Junk E-Mail options appear.
If the Manage Safe Senders List options do not appear, select Manage Safe Senders List
The list's options appear.
To add an entry
1. Click ADD
2. In the Safe Senders list, type the email address (e.g., doeja@sbcglobal.net) or the domain name (e.g., cvtc.edu) of the safe sender
  NOTE: For domains, you do not need to type the @.
  HINT: Adding a domain name to your Safe Senders list ensures that all email addresses ending in that domain will not be sent to your Junk E-mail folder unless that address is blocked.
3. Press [Enter]
  The sender is added.
To edit an entry
1. From the Safe Senders list, select the entry you want to edit
2. Click EDIT
3. Make your desired changes
4. Press [Enter]
  The entry is edited.
To remove an entry
1. From the Safe Senders list, select the entry you want to remove
2. Click REMOVE
  The entry is removed.
To indicate all contacts as safe senders, select Also trust e-mail from my Contacts
Click SAVE
The changes are saved.

Managing Safe Recipients

The Safe Recipients list allows you to specify email addresses or domain names that will not filter the messages you send to them. You can add, edit, and remove entries in the Safe Recipients list.

Be sure the junk email filter is on
From the toolbar, click OPTIONS
The Options screen appears.
From the Options list, select Junk E-Mail
The Junk E-Mail options appear.
If the Manage Safe Recipients List options do not appear, select Manage Safe Recipients List
The list's options appear.
To add an entry
1. Click ADD
2. In the Safe Recipients list, type the email address (e.g., doeja@uwec.edu) or the domain name (e.g., cvtc.edu ) of the safe recipient
  NOTE: For domains, you do not need to type the @.
  HINT: Adding a domain name to your Safe Recipients list ensures that all email addresses ending in that domain will not be sent to their Junk E-mail folder unless your address is blocked.
3. Press [Enter]
  The recipient is added.
To edit an entry
1. From the Safe Recipients list, select the entry you want to edit
2. Click EDIT
3. Make your desired changes
4. Press [Enter]
  The entry is edited.
To remove an entry
1. From the Safe Recipients list, select the entry you want to remove
2. Click REMOVE
  The entry is removed.
Click SAVE
The changes are saved.

Managing Blocked Senders

The Blocked Senders list allows you to indicate what messages are junk email. If you receive a message from an email address or a domain name found in the Blocked Senders list, it will automatically be sent to the Junk E-mail folder. You can add, edit, and remove entries in the Blocked Senders list.

Be sure the junk email filter is on
From the toolbar, click OPTIONS
The Options screen appears.
From the Options list, select Junk E-Mail
The Junk E-Mail options appear.
If the Manage Blocked Senders List options do not appear, select Manage Blocked Senders List
The list's options appear.
To add an entry
1. Click ADD
2. In the Blocked Senders list, type the email address (e.g., doeja@hotmail.com) or the domain name (e.g., freeweb.net) of the sender you want to block
  NOTE: For domains, you do not need to type the @.
  HINT: Adding a domain name to your Blocked Senders list ensures that all email addresses ending in that domain will be sent to the Junk E-mail folder unless you have added their full address in the Safe Senders list.
3. Press [Enter]
  The sender is blocked.
To edit an entry
1. From the Blocked Senders list, select the entry you want to edit
2. Click EDIT
3. Make your desired changes
4. Press [Enter]
  The entry is edited.
To remove an entry
1. From the Blocked Senders list, select the entry you want to remove
2. Click REMOVE
  The entry is removed.
Click SAVE
The changes are saved.