Desire2Learn 8.3
Frequently Asked Questions (FAQs)
Select the topic below which best fits your needs or browse through the collection of questions and answers. The My Home page also contains an FAQ widget for further information.
- I can't login. What's the problem?
- The course I am taking is not listed on the My Home page. What's wrong?
- My course is listed but I can not access it. What's wrong?
- I added the course this morning, when will I be in the Desire2Learn course?
I can't login. What's the problem?
This cause could be due to a variety of factors. Some things to check include:
- Make sure you are spelling your UW-Eau Claire username and password correctly. The password is case sensitive.
- What time are you trying to access Desire2Learn? Early morning logins may be hindered due to system updates and processes being run at that time.
- Check the Weekly Maintenance widget and schedule your time around the maintenance schedule.
The course I am taking is not listed on the My Home page. What's wrong?
There can be a few reasons why the course is not listed, including:
- You have registered late and are not yet enrolled in the Desire2Learn component for the course.
- The class is not using Desire2Learn.
- Make sure the course menu is expanded. Scroll to the bottom of the My Home page. In the My Eau Claire Courses widget, if it has not already been done, click the "+" next to the current semester. Click the "+" next the department.
My course is listed but I cannot access it. What's wrong?
You are only able to access a course during the semester it is offered. You may access it from the course begin date until the course end date. If you wish to access a D2L course after the course has ended, contact your instructor.
I added a course this morning, when will I be in the Desire2Learn course?
If the course is using Desire2Learn, you should be added to the Desire2Learn component the following business day. If the course still is not listed by noon on the following business day, send an email to the LTS Help Desk (helpdesk@uwec.edu). Please include:
- your UW-Eau Claire username
- course
- section number
- instructor's name
