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Desire2Learn 9.0

Course Access FAQs


return to topI cannot find my course.

  1. Log into D2L

  2. In the My Eau Claire Courses widget, click the name of your program
    HINTS:
    If Expand buttonappears before the current term, clicking EXPAND ROW Expand button will reveal the link to your course.
    If you still do not see the link to your course, please send an email to helpdesk@uwec.edu.

You might find it helpful to close previous semesters/terms so only your courses from the current semester appear. To close previous semesters,

  1. Log into D2L

  2. In the My Eau Claire Courses widget, to the left of a previous semester, click COLLAPSE ROWCollapse button

  3. To make sure this setting is saved, click the link to a course in a currently expanded list
    HINT: You can always view the list for the semester by clicking EXPAND ROW Expand button next to that semester’s heading.

return to topI see the course listed but cannot click on the link.

Although students may see a D2L course set up, they are not be able to access the course until the start date set by the faculty instructor. The course start and end dates are listed next to the course name. Likewise, students will not be able to access a course once the end date has passed. To request special access outside of the course start/end dates, contact the course instructor.

return to topWhen does my course open?

Courses open on the start date set by the faculty instructor. In some cases this may be a week prior to the actual start date of the class, in others it will be on the start date of the class. The date D2L courses open is set at the discretion of the instructor.

return to topWhat browser should I use when accessing D2L?

For the most up-to-date information, please refer to UW-Madison's Recommended Software and Browsers page.

 

return to topWhat system requirements should I be aware of when using D2L?

For the most up-to-date information, please refer to UW-Madison's Recommended Software and Browsers page.

return to topWhen is D2L’s maintenance window?

If you attempt various functions such as taking a quiz between midnight and 7:00 a.m., there is a chance you will receive an Internal Server (HTML 500) error or experience slowness because various maintenance operations may be in progress during these times:

Every day (Sun-Sat): midnight - 12:30am

Every day (Sun-Sat): 1:45am - 5:00am

Thursday: 5:00am - 7:00am

If you receive an Internal Server (HTML 500) error or experience slowness while maintenance is in progress, try logging in again, attempting your function later after a short delay, or waiting for the end of the maintenance operation period. It is strongly recommended that you do not attempt to use the Quizzes tool during these times. Please plan accordingly.

Other outages occur periodically for upgrades outside of these maintenance windows. Users will be notified on the My Home page in D2L of any upcoming outages.

return to topCan I use a wireless connection when working with D2L?

A wireless connection is okay for general course materials but we recommend that you do not use a wireless connection when working with Quizzes or Grades.

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