Facing Conflict Head-On!

The problem is not the conflict; the problem is how
we handle the conflict.

 

Do you struggle to:

  • Improve your conflict management skills
  • Teach others how conflict can be positive
  • Overcome your fear of conflict
  • Increase the morale of your work group
  • Get more out of relationships

Learn how to build trust, self-esteem and constructive communication through
effective conflict management.

Use conflict to clarify relationships, heighten creativity and approach old problems from a new perspective.

Discover the role expectations, perceptions, feelings and past experiences play in current conflicts.

Examine the impact that different backgrounds, personalities and work styles
have on conflict.

Multiple points of view are inevitable in the work place. So is conflict. Conflict is a natural by-product of strongly-held opinions and beliefs.

The conflict process is complicated.
Learn how:

  • Effective communication compares to conflict, and the differences
  • Perceptions can create conflicts
  • Emotions can heighten conflicts
  • Active listening benefits you in a conflict situation
  • Your personality shapes your communication style
  • To fit your communication to the receiver
  • To identify the root causes of conflict in your organization
  • To prioritize steps for implementing solutions
  • Your innate personality type [Myers- Briggs Type Indicator]
  • To deal with specific personality types

Constructive conflict resolution is key to your success as a manager.

Who should attend:


Anyone who manages people or works in a team-based environment:

  • Small business owners
  • Supervisors
  • Managers
  • Project managers
  • Team leaders

The longer they remain unsolved, the more complicated conflicts become.

 

Date/Time/Location

2010 dates coming soon.

Sweetwaters Restaurant
1104 W. Clairemont Avenue
Eau Claire, WI

All programs are 8:30 a.m. to 4:00 p.m.



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Presenter

Robert Jeffers is a consultant and coach who teaches people how to build
better working relationships, more effective organizations and healthier personal lives. He brings a passion for helping people make connections between their goals and actions. Robert has lived and traveled in 48 countries. He learned leadership on the job with Pacific Crest Outward Bound School, he discovered financial reality as a budget analyst for the Alaska State Legislature, and
he practiced calm in the midst of chaos dodging tear gas in Algeria. He lives in
Olympia, Washington.

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Fee

  • Payment required with registration.
  • Registrations must be received together to qualify for discounts.
  • Fees are subject to change after December 31, 2009.

Individual Fee: $425 per person (includes refreshment, breaks, luncheons, materials and instruction)

Group Fee: $375 per person for 3-5 people from the same firm for the same class..

Refund Policy, Transfer Fees
You may cancel or transfer your registration up to 5 business days before a program’s start date.  If you cancel or transfer fewer than 5 business days prior to the program start date, a $50 administrative fee will be assessed.  If you cancel or fail to attend the day of the event, you are responsible for the full fee.  Full refunds are given if a program is cancelled or filled.  You may substitute another person for your registration at any time. Call the Continuing Education Office (715-836-5811 or 1-800-582-5182) for assistance.

Walk-ins are welcome—please call 24 hours ahead to ensure space availability.

Satisfaction Guaranteed
University of Wisconsin-Eau Claire Continuing Education offers excellence in lifelong learning. If you're not completely satisfied with your learning experience after attending our program we will refund your registration fee.



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CEUs/Contact Hours/Academic Credit

Supervisory Management Certificate Program

To earn the Supervisory Management Certificate, you must complete 6 two-day seminars from the approved sequence within five years. Of these, 3 two-day seminars are required:

These seminars provide an overview of management basics. They address the challenges you face as you make the transition into management, and they lay a foundation for the other seminars.

In addition, you select 3 two-day seminars based upon your job requirements and professional development needs from the below listing:

Each specialized seminar addresses a specific management concern. You may take the specialized seminars prior to, during the same time frame, or after completing the required seminars.

You may register for a Supervisory Management seminar without completing the Certificate requirements.



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