Improving Team Communication

Productive outcomes depend upon constructive communication skills

You may not be in charge of the team. But you are in control of your communication with team members.

“

I truly enjoyed this session. All the information you provided can actually be used!”
Improving Team Communication attendee

Date/Time/Location

Thursday & Friday, November 5 - 6, 2009
Sweetwaters
1104 W. Clairemont Avenue
Eau Claire, WI

Seminar meets from 8:30 a.m.-4 p.m.

 

Description

We often find ourselves in situations where productivity requires the cooperation
of others, but where we have no formal authority. Providing critical feedback,
contributing to creative discussions, or determining task assignments can be
challenging when the other team members are our peers. Project groups, task forces, volunteer committees – all require team members to communicate constructively to fulfill the team’s mission.

  • Assess the effectiveness of your “influencing style”
  • Discuss techniques for negotiating while building and maintaining strong
    relationships
  • Identify blocks which prevent giving feedback
  • Learn to give constructive, behaviorally based feedback
  • Use techniques to promote openness and reduce defensiveness
  • Handle negative input with more comfort
  • Identify ways to manage “emotional traps” in difficult conversations

Regardless of your role on the team, improving your communication skills can
make a positive impact on the group’s performance.

Discover how constructive use of persuasion skills can boost team problem
solving. Identify “moments of opportunity” that improve your chances to influence the group’s creativity or decisions. And learn how to manage your response to others to avoid falling into emotional traps that sabotage effectiveness.


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Who Should Attend

Business people who work in formal and informal team settings:

  • Small business owners
  • Supervisors and managers
  • Production superintendents
  • Quality assurance, control, improvement coordinators
  • Team leaders and team members
  • Non-profit administrators
  • On-the-job trainers, buddies, job coaches, preceptors

Business people committed to improving their interpersonal communication skills will benefit by participation.

 

Presenter

Claire McCarty Kilian

Claire enjoys helping people develop communication skills that promote a positive work climate, improve productivity, and encourage the full participation of all team members. Claire is currently associate professor of management and human resources for the College of Business and Economics at the University of Wisconsin-River Falls.

Her research interests include ethical leadership, negotiation and influence,
recognition programs, and enhancing systems thinking among organizational
members. She has authored articles for national business publications, professional journals, and academic research compendiums. Claire earned her Ph.D. from the Ohio State University.

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Fee

  • Payment required with registration.
  • Registrations must be received together to qualify for discounts.
  • Fees are subject to change after December 31, 2009.

Individual Fee: $425 per person (includes refreshment, breaks, luncheons, materials and instruction)

Group Fee: $375 per person for three, four or five people from the same firm to register for the same session.

Refund Policy, Transfer Fees
You may cancel or transfer your registration up to 5 business days before a program’s start date.  If you cancel or transfer fewer than 5 business days prior to the program start date, a $50 administrative fee will be assessed.  If you cancel or fail to attend the day of the event, you are responsible for the full fee.  Full refunds are given if a program is cancelled or filled.  You may substitute another person for your registration at any time. Call the Continuing Education Office (715-836-5811 or 1-800-582-5182) for assistance.

Walk-ins are welcome—please call 24 hours ahead to ensure space availability.

Satisfaction Guaranteed
University of Wisconsin-Eau Claire Continuing Education offers excellence in lifelong learning. If you're not completely satisfied with your learning experience after attending our program we will refund your registration fee.



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CEUs/Contact Hours/Academic Credit

Supervisory Management Certificate Program

To earn the Supervisory Management Certificate, you must complete 6 two-day seminars from the approved sequence within five years. Of these, 3 two-day seminars are required:

These seminars provide an overview of management basics. They address the challenges you face as you make the transition into management, and they lay a foundation for the other seminars.

In addition, you select 3 two-day seminars based upon your job requirements and professional development needs from the below listing:

Each specialized seminar addresses a specific management concern. You may take the specialized seminars prior to, during the same time frame, or after completing the required seminars.

You may register for a Supervisory Management seminar without completing the Certificate requirements.



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