The telephone can be a very useful tool during your job search. Often just sending an email, resume and cover letter is not enough when responding to employment ads. Touching bases using the telephone can show that you are assertive and want the job.

Preparing for the call

Always set an objective for the call. There are three main objectives for calling.

1) To set an appointment
2) To ask for contacts that lead to the person who has the power to hire you.
3) To leave a brief thank you or follow-up call

Prepare a script for one of the above mentioned objectives. Write it out! Practice saying it until it sounds natural. Have it handy when you place that call.

Telephone Tips

• Talk to the right person at the right time. Make sure you ask for the person responsible for hiring. Ideally you should know this person's name so you can ask to speak with him or her directly. Remember that certain businesses have busy times when they would not appreciate a phone call.
• Don’t call me, I’ll call you. If the person you want is not in when you call, never leave a number and wait for your call to be returned. Ask what is the best time to call the person and say that you will call back later.
• Speak with authority. Make sure your call sounds like it demands attention.
• Identify yourself. Don't assume the person you are calling will recognize your voice or that the secretary has passed on your name. If you have been referred by someone else, mention their name.
• Smile. A smile can be heard over the phone.
• Have a good voice. Speak loud and clear enough.
• Get to the point. Get down to business as soon as you can, and be brief.
• Listen to the other person. A phone conversation is a two-way thing.
• Use the "callback" ending. Ask if you may call back in a couple of weeks to see if any opportunities have opened.
• Follow up as required. Promptly!