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Mailto Bulletin

"Nothing happens when I click on email links!"

If you are an Outlook email user who uses Netscape as your Web browser of choice, you probably have encountered this problem. It has nothing to do with the way the email link was coded. The problem is that Netscape is not capable of integrating with the Outlook's email protocol no matter how hard you try to change Netscape's "Application" preferences.

At this point in time there is no solution within Netscape, but the problem does not exist in Internet Explorer. Since others may not use Internet Explorer we offer you this suggestion to help ensure that visitors to your site who encounter this problem can still send an email message to you, albeit in a roundabout way.

When you code your mailto: links, be sure that the visible link (the part that is underlined) contains the email address spelled out, NOT just the person's name, for example:

<a href=""></a>

This way, a person can copy/paste the address into their email message after switching to their Outlook application.

This also is a good technique to use since older Web browser versions do not integrate with email packages either.