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1) Paste the web address from the browser:

2) Name of journal, database, resource:

3) How did you try to access:

4) Which systems were you using to access this resource?
Check all that apply.

5) Date/Time of problem (Click to choose Date/Time):

6) Where did the user try to access this current resource from:
Reference Desk
My Computer
On Campus
Off Campus

7) Did you try multiple times or try an alternative way to get to the resource?
Please describe below

8) Is this problem unique for this item or are all of the items in this journal or database not working?
This item All items

9) Description of the problem: What happened that you did not expect? :

10) Were you following a link from within a database to a journal article?
Yes No
If yes, database name:

11) Citation for the article in question if applicable.
Include author, title, pages, volume and issue if known.

12) Your UWEC e-mail:

13) Were you able to get something to the user? Yes No
If No UWEC username: (optional)

14) If you need to send screen shots of more detail send an email to lib.db.problem.
Use the date and the name of the journal or database as the subject.


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